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Business Profile

Investment Security

Credit Suisse

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Investment Security.

Complaints

This profile includes complaints for Credit Suisse's headquarters and its corporate-owned locations. To view all corporate locations, see

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Credit Suisse has 13 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They scammed everyone. They naked shorted *** and lent out shares they didn't have. They lost other peoples money.

      Customer Answer

      Date: 04/16/2023

      Better Business Bureau:

      At this time, I have not been contacted by Credit Suisse regarding complaint ID ********.

      Sincerely,

      *****************

    • Initial Complaint

      Date:10/05/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have 25% of my *** or $25,000 invested with Credit Suisse ETNs ****, SLVO, and GLDI.I asked how does oil fund ETN **** pay a 35% dividend when oil has been going down for last 6 months. Credit Suisse told me to read the prospectus. The **** prospectus is 193 pages of complicated information that would require a business graduate to interpret. Im a disabled *********. I asked Credit Suisse what pages of the 193 explain how they pay high dividend? The receptionist did not know who to refer this question to. A few years ago I called Credit Suisse and asked same question and got no answer.What pages of the 193 explain how **** pays a high dividend? Also SLVO, and GLDI. How do they pay high dividend when silver and gold, what they represent, is going down last 9 months?

    Credit Suisse is NOT a BBB Accredited Business.

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