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Business Profile

Job Listing Service

Ivy Exec Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/25/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business sent offer to receive $30 from Ivy Exec as a thank-you for my time. Additionally, I was to receive a welcome gift of $50 from ***************** once I logged in and contributed to one of the initial warm up activities posted. I have completed all of this. Ivy Exec ignores e-mails and refuses to honor this.

    Business Response

    Date: 07/29/2024

    Dear ****,

    Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience you have experienced.

    We have reviewed your case and understand that you have completed all necessary activities as part of the offer. Our project manager, ******, has already communicated with you regarding the payment. As mentioned in her email, we are currently waiting for feedback from our client before we can process the payments for this particular study. We anticipate that the payments from Ivy Exec will be sent by the end of this week.

    For your reference, we are attaching the communication in which it is clearly shown that you received a response to your emails and were informed about the delay.

    We appreciate your patience and understanding in this matter. If you have any further questions or concerns, please do not hesitate to contact us at *********************************************************************.

    Best regards,
    Ivy Exec Customer Service

  • Initial Complaint

    Date:12/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up for a free trial. I was not able to make any appointments with client consultants with then the 30 days (wait was months). Tried calling and left message - no answers the phone or return messages left on the phone or the website. Tried canceling which can't be done because no one responds. The business is a fraud.

    Business Response

    Date: 12/22/2023


    Dear ********,

    Thank you for bringing your concerns to our attention. We are so sorry to hear about the disappointing experience you've had with Ivy Exec and understand the frustration caused by the inability to schedule a consultation and the lack of responsiveness from our customer service channels.

    We sincerely apologize for this incongruous experience. To rectify the situation, we've processed a complete refund for your subscription, and you should see the reimbursement reflected in your account within 3-5 business days. Attached is the receipt confirming the refund.

    Recognizing the missed opportunity during the trial period, we've allocated an additional slot for you to schedule a session with our Career Advisor. You can access the scheduling link here:******************************************************************************************.

    At Ivy Exec, we highly value our customers and are committed to improving our services continuously. Your feedback is highly valuable, and we are actively addressing the internal processes to prevent such occurrences in the future.

    We sincerely apologize for any inconvenience caused and appreciate your patience and understanding. If there's anything more we can do to assist you, please feel free to reach out at *********************************************************************.

    Best regards,
    Ivy Exec ****************

  • Initial Complaint

    Date:08/21/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I completed a 2 week expense management bulletin with Ivy Execs and the payment was to be $700. I completed the study in full and I got my **** reward card for $700 USD but the card does not work. I have spent hours on the phone with **** and recently they told me that the card is not activated and that I need to reach out to Ivy Execs to fix this issue. I have uploaded my the email thread with employees at Ivy Execs. So far I have gotten no help. Just hours of my time has been wasted trying to get this reward card to work. I have tried to use the **** card at various vendors and it keeps declining. No charge has gone through and **** says that the issue is related to the card not being activated. So frustrated that I have had to spend hours trying to get this reward card to work and it still does not work. I just want a NEW **** REWARD **** ISSUED TO ME for $700 USD. THE NEW **** NEEDS TO BE A NEW **** NUMBER BECAUSE THE **** I RECEIVED IS BROKEN!!!I have tried getting support from those I worked with from Ivy Execs: *************************, *******************************, ******************************* but I am getting nowhere. I really just want to be able to use my reward. I have been dealing with this issue for 2 weeks now and I am getting nowhere. Hopefully you can help me with getting a new reward card issued. This is the first time I have had an issue with a reward from Ivy Execs.

    Customer Answer

    Date: 08/21/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***************************



     

  • Initial Complaint

    Date:07/13/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company Ivy Exec is running a scam. They send out emails advertising that I am can participate in a survey and if selected, I would get $250. Then they gather TONS OF MY PERSONAL INFORMATION AND FEEDBACK AND ANSWERS TO THEIR PROBING QUESTIONS ABOUT MYSELF *** MY BUSINESS PRACTICES that took me 30 mins of my time to complete, and then tell me I do not qualify. It's a scam. The initial gathering of my feedback, for FREE, is their end goal.I have written and asked to be removed from their mailings but they have not complied. I have unsubscribed from their list several times and have asked their company to stop sending me emails. They continue and will not stop, spamming me on Linkedin and my personal email. This is harassment and I need the harassment to stop. The initial contact was about 60 days ago, and since that time, I have received over 10 emails from them, always from a different person who works there, and each time I have replied asking them to remove me from their contact list, but they never comply.

Ivy Exec Inc. is NOT a BBB Accredited Business.

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