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Business Profile

Juice

Joe & The Juice

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Joe & The Juice's headquarters and its corporate-owned locations. To view all corporate locations, see

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Joe & The Juice has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/21/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 100 ten-drink gift cards from Joe and the Juice and they stopped honoring them. There is no expiration date. I've emailed back and forth with them a number of times, and I would be ok with a full refund for the unused cards or replacement gift cards that are each worth 10 drinks each (same as the original paper cards). I have provided them with my original receipt, yet despite some back and forth with them by email, they have stopped responding to my messages and I have 20 gift cards worth approximately $2000 total that they are not honoring or refunding.

      Business Response

      Date: 04/19/2024

      We were sorry to hear about ****'s experience and frustrations. We are happy to confirm that we have found a solution that aligns with ****'s preferences.

      Customer Answer

      Date: 04/29/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

       I am happy if they actually follow through with what they offered, but I sent in the unused cards and have heard nothing back since they were sent on April 11. I had FINALLY received a response from them outside of the process with BBB, and they said they will refund me if I return the cards. Date timeline:

      - 4/11/24 - *********************** at Joe and the Juice made the offer to trade in the cards in exchange for a refund

      - 4/16/24 - As soon as I returned from a trip, I sent the cards Priority Mail with tracking information.

      - 4/16/24 - I sent an email to *********************** notifying him that I sent the cards to him per his instructions. I never received a response.

      - 4/18/24 - According the ***** the package was delivered at 4:22 pm on April 18, 2024.

      - 4/23/24 - after receiving no response to my 4/16/24 email, I followed up with ****, sending him this... "Please confirm you have received the drink cards in the mail and advise when I should received the refund."  I never received a response.

      - 4/24/24 - After receiving no response to my 4/16 or 4/23 emails, I sent this following email... " I never received a response.

      - 4/29/24 - After receiving no response to my 4/16, 4/23 or 4/24 emails, I sent this following email... "Good morning **** - Please confirm you have received the drink cards in the mail and advise when I should received the refund."

      I have now heard nothing from the company in ********************************** So while their offer of a refund is acceptable, their lack of follow through on what they promised me is not. This whole situation is terrible. I purchased drink cards from them that they have refused to honor. I had to fight for months to get them to refund my purchase, and now they are ghosting me. Please help.

       

      Thank you,

      ***********************

      In order for the BBB to appropriately process your response, you MUST answer the question above.






       

      Business Response

      Date: 06/19/2024

      Dear *** ****

      We resolved this matter with *** ********

    Joe & The Juice is NOT a BBB Accredited Business.

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