We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Laser Cosmetic Services

StudioMD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Cosmetic Services.

Complaints

This profile includes complaints for StudioMD's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

StudioMD has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • StudioMD

      150 Spring St Fl 2 New York, NY 10012-3831

    • StudioMD

      57 West 57th Street, 8th Fl, Ste 809 New York, NY 10019

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear ***/*****,I am writing to lodge a formal complaint against Studio MD, an aesthetic service provider, for their misleading and inconsistent application of service terms regarding a package I purchased via their official website.1. Purchase and Partial Utilization of Service Package:On September 5, 2023, I bought a service package from Studio MDs official website. Subsequently, I utilized a portion of this package at one of their locations.2. Inconsistency in Service Terms:When I attempted to schedule an appointment at a different Studio MD location to use the remaining credit, I was informed that the credit could only be used at the original location. This condition was neither specified on the website at the time of purchase nor in any communication I received.3. Misalignment with Advertised Policy:Studio MDs website clearly states that online purchases "can be exchanged for services of the same value or used for store credit at any time," without any mention of location-based restrictions. This explicit statement was a significant factor in my decision to purchase the package.4. Request for Resolution:Given the circumstances, I seek a satisfactory resolution whereby I can utilize the remaining credit at any Studio MD location, as implied by their online terms. Alternatively, a full refund for the unused portion of the package would be acceptable.I trust that the Better Business Bureau will consider this complaint seriously and aid in resolving this matter promptly and fairly.Thank you for your attention to this matter. I look forward to your prompt response.*********,***************************

      Customer Answer

      Date: 02/17/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding StudioMD has been resolved. Thank you for your assistance in this matter, as the business did not solve my dispute until you were involved. Thank you!

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***************************

    • Initial Complaint

      Date:09/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 06.16.2022 after having 4 sessions of tattoo laser removal at StudioMD Soho, I went to their Brooklyn location for the 5th session. The technician in ************* burned my chest with the laser and also zapped an existing keloid that was near the tattoo. I knew something was wrong with the amount of time the tech took to do the procedure (it's a small tattoo - needs no more than 5 mins but she took almost 20). I contacted StudioMD the next day with pictures when I was able to take the bandage off my chest and saw the LARGE BURN on my chest along with another burn. The way they taped the bandage also led to the tape ripping my skin off since it was so sensitive. *********************************** emailed back saying sorry. I asked for a refund which never materialized. I didn't know what to do about the ***** since it was oozing and painful, near my b****** and it was also about to get very hot (summer). They had me wait weeks to see their technician ***** (not even a doctor) who tried to deny any wrongdoing and blame it on me. Why the h*** would I burn my own chest in multiple places???? The best she could do was give me a bleaching cream to put on once it healed, which took weeks to heal. When you have a laser burn, it can't be exposed to sunlight so I was wearing turtlenecks and high neck shirts the whole summer. Their negligence hindered my work (as a model), my lifestyle and enjoyment of summer since I constantly had to cover up so no tanning and put ointment (which I had to buy myself and no sun exposure). Nobody was going to hire me with visible ***** on my chest. Who wants a big BLACK BURN right above their breasts? It's been 464 days (1 year and 3 months) since the ***** occurred and it's still big and black on my chest. I haven't received any refund for the remaining sessions I had purchased (I didn't trust them to go back to do anything) nor any previously paid sessions. I want my money back for the actual price they charge per session.7 sessions * $129 each. See pics

      Customer Answer

      Date: 10/20/2023

      Better Business Bureau:

      At this time, I have not been contacted by StudioMD regarding complaint ID ********.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:09/22/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This situation happened on July 2, 2022. I have a small procedure to be done on this day and the doctor didn't done the entire procedure but charge me the entire money and now I'm trying for them to complete what I paid and they are not answering my phone or emails. I paid the amount of $5,500 and it was 2 part and they now they don't want to do it.

    StudioMD is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.