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Business Profile

Laundry

ByNext, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laundry.

Complaints

This profile includes complaints for ByNext, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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ByNext, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Pipe leak at location of By Next /***************'s boutique at ********************************************************** resulted in water damage, staining and mold. Items lost. Please see attachments for details.

      Customer Answer

      Date: 10/07/2024

      Better Business Bureau:

      At this time, I have not been contacted by byNext regarding complaint ID ********.
      In addition to filing my complaint, I emailed the attached cover letter to the business directly to offer them an opportunity to address my concerns.
      Sincerely,

      ***** *****

    • Initial Complaint

      Date:04/05/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped my shoes off to be cleaned on March 3 2023. They issued a refund March 22 with no explanation. I had to call several times to find out they could not clean the shoes. I live out of state and they said they would mail them to me. My shoes are still not even mailed and I need them. They said they have to resolve their issue with their courier before they can send me my shoes. I told them this was unacceptable. People mail things every day. Another week has passed without them sending my shoes.

    • Initial Complaint

      Date:03/21/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I gave ByNext my shirts (5 in total) One week ago. By shirts were initially scheduled to be delivered on Friday March 17th. Every day they sent a last minute text saying their delivery will have to be postponed to the next day. Every attempt I've made to contact them I've received vague non answers by text without any answer to my questions. I still haven't received my clothes.

    • Initial Complaint

      Date:12/30/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have lost my clothes and are not responding to my texts or calls or emails that they're supposedly tracking. Horrible customer service and support and they're not reimbursing me for my lost clothes. It was 16 lbs bag of clothes.

      Customer Answer

      Date: 01/23/2023

      At this time, I have been contacted directly by byNext regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ******** *****

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered dry cleaning for my weighted blanket from ByNext, a service that had been performed before, and this time they held the blanket for over a week, told me it couldnt be cleaned, and returned it to me completely damaged. Theyve been unresponsive to all of *********** and have refused to provide a reimbursement for the item that they ruined.

      Business Response

      Date: 12/05/2022

      Hello,

       

      Thank you for reaching out.

       

      We were unable to offer reimbursement as we did not service the blanket. It was returned unclean due to the state of the fabric, color and make-up we declined the clean the item. 

       

      Additionally, it was received stained and acknowledged when placing the order. 

       

      We do apologize for any confusion. 

       

      Best,

       

      ByNext.

    • Initial Complaint

      Date:09/22/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a customer and resident at ******************************** in Manhattan. I dropped off two of my best white dress shirts on June 29, 2022 for a wedding that I was to attend. When I went to pick up my shirts 2 weeks later- they had been lost by ****** *** cleaners.They remain lost. Please tell me how to proceed to obtain reimbursement for my valuable property that Bynext has lost.I contacted the manager ******* by email about one month ago and received no response

      Business Response

      Date: 06/12/2025

      Cash reimbursement of $150 and $25 in Customer ********************** account was processed. Customer was satisfied and had confirmed on text mesg(screenshot attached). Date of ****: Oct 20, 2022. 11:01AM

    ByNext, Inc. is NOT a BBB Accredited Business.

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