Complaints

This profile includes complaints for Tapestry, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Tapestry, Inc. has 63 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Tapestry, Inc.

  10 Hudson Yards New York, NY 10001-2157

  
• 

  Coach, Inc.

  137 Westfarms Mall Farmington, CT 06032

• 

  Coach

  2200 Tanger Blvd Washington, PA 15301

• 

  Tapestry, Inc.

  45 N Arkansas Ave Spc 602 Atlantic City, NJ 08401

• 

  Tapestry, Inc.

  50 Water St. Lee, MA 01238

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/16/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered four women bags from coach outlet in NOV 27, 2022 in $564.75, and I only received two of them. When I contact with coach outlet to solve the problem, they asked me to contact with *** because they deliver the shipment and when I contact with *** they told me we have proof about the shimpment is delivered. I don't know where is my shipment and no one know. Knowing that, coach outlet devided the bags in three shipments two of them are delivered and the last one didn't deleiver which include of two bags.I don't know who is wrong coach outlet or *** but PLEASE solve my problem

  Business Response

  Date: 03/17/2023

  Dear Sirs:
  
  We are in receipt of *************** BBB complaint about the recent order. We are sorry to hear that *************************** is unhappy with the experience at Coach, and we apologize for any inconvenience.? We want to make sure that every Coach experience is a positive one for our customers. 
  
  After further review, Coach found that all the shipped items and were delivered as addressed to the Freight Forwarding company. These packages were signed for by the Freight Forwarding company. When the signature is provided, the Freight Forwarding company accepts full responsibility for the packages. Coach is unable to reship or offer a refund for this order. Coach recommends *************************** reach out to the Freight Forwarding company that accepted full responsibility for these packages.

• Initial Complaint

  Date:03/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am emailing to report a problem with my order ***********. I have returned my order but still have not received my refund. The support did not help me regarding my issue. Please help me regarding my issue.

  Business Response

  Date: 04/11/2023

  Dear Sirs:  
  
  We are in receipt of ****************************** complaint about the recent return request. We are sorry to hear that ***************************** is unhappy with the experience at Coach, and we apologize for any inconvenience.  We want to make sure that every Coach experience is positive for our customers.   
   
  After further research, Coach has confirmed *********************** ***** contacted us originally on 3/14/23 at 1:06pm stating the order *********** was not received.***************************** requested a refund for non-receipt and was advised, this was not an option. Coach offered a merchandise credit that was declined by *****************************.
  
  ***************************** then initiated a return online at 2:37pm stating the items were received damaged/defective. A prepaid *** label was sent to ***************************** and the items were returned.Coach received these items with tracking number ****************** on 3/24/23. As stated online,****************************************************** , Coach returns can take **** days to be processed.
  
  Coach processed a refund for this order in the amount of $1,660.89 on 3/27/23.
  Again, we apologize for any inconvenience and we look forward to welcoming ***************************** into our stores in the future. 

• Initial Complaint

  Date:03/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 2/24/23 I never received the order when I called the business I was told it was still processing I reached back out to the business I was told that the item was not in the warehouse and that it would be shipped from a store in ********** and I would get my shipping information within 24 hours I never received the information. I emailed the company and I was told that the purse was in back order and that it was best if I canceled the order and I could choose something else I sent two alternate items after my order was canceled and I was told that I needed to start the process again even after them verifying that the items where in stock. I used a gift card that I received in December of 2022 on the order and on 3/4/23 I was given a $25 dollar gift card because of all the miscommunication and the false information I was given. When my order got canceled my gift card was never refunded the only one I have is the one that actually was provided on 3/11/23 because the one from 3/6/23 was never received fully. I was spoken to very rudely through an email from one customer service representative name Tova I was told that they would send the gift card and nothing else would be done in this order as if I did something wrong. I was simply saying I used a gift card from December 2022 and it should have been refunded when my order was cancelled. I spoke with a manager ***** and I was told I was give $50 in gift cards from this order which is incorrect if I received one in December and used it on this order how did I receive $50 from this order makes no sense. I received $25 gift card in regards to my order. I think its poor taste and bad customer service in regards to this issue. I was told there were a total of 200+ purses within different stores and was told my order would be sent to a store for processing which never happened. I understand that to Coach Outlet Im nothing but at least show some understanding about this issue and how the customer feels.

  Business Response

  Date: 03/27/2023

  Dear Sirs:
  
  We are in receipt of ******* ******** complaint about the order. We are sorry to hear that ***************************** is unhappy with the recent experience at Coach, and we apologize for any inconvenience.  We want to make sure that every Coach experience is positive for our customers.   
  
  Coach can confirm ******* ******* used a $25 merchandise credit as part of the payment for this order. Regrettably due to the nature of the flash sale business, inventory is sold very quickly. Coach made every attempt to fulfill this order from a store to no avail. ******* ******* then canceled the order. Due to the delay, a merchandise credit of $25 was issued.
  
  The $25 merchandise credit that was used to pay for the order was reissued with order number ************. This card was used on order *********** which was placed online on 3/17/23.
  
  We hope to welcome ******* ******* to our stores and online again in the near future.

• Initial Complaint

  Date:02/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are two problems. First I ordered a womens wallet and I was sent the wrong wallet I was told refund didnt have never got have emails showing . They never told karma and now Im being harassed for money for item didnt get . Second for Christmas. I ordered a wallet for my husband I never received the wallet I asked them please send me the wallet. The lady said Ill send you the wallet and then I was told the wallet was out of stock and I have an email showing that my order was canceled I said, do you have it in another color? I need the wallet she said no she said she would refund me. I never got a refund I contacted my bank my bank gave me a temporary refund but you guys said that you sent me a wallet so they took the money out again and I never got a wallet. *** tried to reach out to you guys and ask you to please send me a Wallet since I paid for a wallet, I did not get it . I was told it was still out of stock, and there was nothing that they could do I live on disability I only work two days a week, so taking almost $67 out of my account for an item. I did not receive when I had to buy him a different item really affects me I love coach I do not buy any other purses or products. I do not want this to become a problem or an issue where I have to find a different product to buy but this needs to be resolved. This is happened twice.

  Business Response

  Date: 03/17/2023

  Dear sirs:
  
  We are in receipt of *********************** BBB complaint. As you know, Coach takes great pride in the excellent craftsmanship of our products and our superior level of customer service. We strive to make products of the highest quality and to ensure that every Coach experience is a positive one for our customers.Therefore, we are truly sorry to learn of *********************** frustration with the recent order. 
  
  Coachs records indicate that ********************* contacted ** regarding receiving the incorrect item on order *********** on 5/11/22. A prepaid return label was sent to ********************* with *** tracking number ******************. ********************* was asked to send the incorrect item back to Coach. *** has confirmed the incorrect item was not returned to Coach for an exchange to be processed. Regrettably, Coach is unable to assist with an exchange if an item is not returned and due to the timeframe, Coach is unable to accept this item for return.
  
  ********************* placed another order *********** on 12/8/22. This item was shipped with *** tracking number ****************** and was delivered as addressed on 12/13/22. Because Coach takes pride in its superior level of customer service and takes pride in demonstrates that each Coach customer is valued, we offered ********************* a one-accommodation reship of the original order. Unfortunately, the item ordered had sold out at the time the replacement was requested. Coach offered $64.51 worth of free replacement goods even though it was not Coachs responsibility to replace ***** ****** package. 
  
  A dispute was then opened for this order. Coach provided proof to *********************** bank that the order was delivered as addressed and the dispute was closed in Coachs favor. Since the dispute was closed in Coachs favor, a replacement was shipped with **** tracking number **************************. This replacement should deliver within 3-5 business days.
  
  It is against Coach policy to provide a refund for the replacement set of goods because the customer has not paid for those goods. 
  
  We look forward to welcoming ********************* into our stores again in the future.

  Customer Answer

  Date: 04/02/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   I did receive the wallet that she sent out and thank you.
  

  on the womens wallet, I ordered like I told you guys you sent the wrong wallet I called in listen to your phone calls you record them, and the Lady told me because it was Mothers Day, and they sent out the wrong wallet to keep it and she would resend the other one. I never received the right wallet and you guys have Credit Karma hounding me wanted me to pay for a Wallet that I did not receive, and Ive asked and asked for you to listen to the phone call and contact credit karma, and let them know that I do not owe them any money 

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 04/06/2023

  Dear sirs:
  
  We are in receipt of *********************** BBB response. We are sorry to hear that ********************* is unhappy with the experience at Coach, and we apologize for any inconvenience.
  
  Coach confirmed the phone call on 5/11/2022 in this complaint. During this conversation the Coach agent apologized to ********************* for any previous misunderstanding and advise the incorrect wallet would need to be returned to Coach for an exchange to be completed. Coach then provided a free return label to return the incorrect wallet to Coach for exchange.
  
  As previously advised, Coach cannot send a replacement wallet. The incorrect wallet was not returned to Coach and due to the timeframe (11 months). We regret any frustration this policy has caused.

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This purchase was a gift from my son during Christmas and he gave me a gift receipt and the original receipt. When the bag was opened it turned out to be damaged and the metal " C " clamp fell off. I contacted coach customer service and they told me to go into the store to send it out for repair. On 1/14/2023 I went to the coach store located in ******************, ******* **; The employee named " Glory Delcasaie" attended me and was very nasty. She filled out a form that she states was to send my bag in for repairs, she actually put in the wrong phone number on the form and when I asked her to fix it she refused. Additionally, I tried to contact Glory multiple times were she could NOT give me any information on my bag's where abouts and did not provide me with any email confirming my bag was shipped. Till this day I have not heard back from Coach or the store and I am afraid my bag was compromised. I am seeking that someone from coach contact me and investigate this issue.Store Reference Number: **********

  Business Response

  Date: 02/28/2023

  Dear Sirs, 
  
  We are in receipt of ****** ***** Better Business Bureau complaint about the recent repair request with Coach.  We are sorry to hear that ********************* is unhappy with the recent experience at Coach, and we apologize for any inconvenience.  We want to make sure that every Coach experience is positive for our customers. We take feedback from our customers seriously, so please be assured ****** ***** concerns will be addressed appropriately.
  
  As you know,Coach takes great pride in not only the excellent craftsmanship of our products but also in our superior level of customer service. We strive to make products of the highest quality and to ensure that every Coach experience is a positive one for our customers.
  
  Coach records indicate that the bag was repaired with repair order number ********.The repair work was complete, and the bag was delivered. We recommend ********************* contact Coach ************* if you need further assistance ************.
  
  We are sorry for any inconvenience this caused. We hope to welcome ********************* to our stores and online again soon. 

• Initial Complaint

  Date:02/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Coach outlet customer service is very very unresponsive for any issue. They tried their best to avoid solving issues, and always push customers to their store.For the issue (the order *********** about Jan 31 return), I've contacted with Coach outlet CS over ten times (phone + email). They always push me away to the Coach store for a refund.I returned one bag on Jan 31 in a Coach store, but this is online order ***********. Every time I can get a refund automatically. However, I still don't receive a refund for the order. The customer service always let me contact *********************************************, but the store cashier also sent an email to COACH CS and she confirmed that there is no exchange anything in her store. I contacted a supervisor of coach CS via phone who said they will investigate this issue. Nobody addresses this issue. I returned one bag, but I don't receive a refund. It happed in US, unbelievable!!

  Business Response

  Date: 02/28/2023

  Dear Sirs:
  
  We are in receipt of ********************* BBB complaint regarding the return processed for order ***********. We are sorry to hear that ******************* is unhappy with the recent experience at Coach, and we apologize for any inconvenience.  We want to make sure that every Coach experience is positive for our customers. 
  
  Coach has researched order *********** and confirmed that ******************* is not due a refund. There are two items from this order that were exchanged in store.
  
  ***** ****** Coach X Peanuts Snap Wallet With Snoopy Ski Motif for $71.53 was returned in store **** on 12/31/22
  ***** *****: ******** Flap Crossbody In Blocked Signature Canvas for $287.11 was returned in store **** on 1/6/23
  
  Both exchanges were processed successfully, and ******************* paid the difference for the exchanges of $575.89 and $1,584.99.
  
  We look forward to welcoming ******************* into our stores and online again in the future. 

  Customer Answer

  Date: 02/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Hi Coach customer service,

  I'm the loyal customer of ******************** and I'm honest person. Please carefully notice the emails date with the return which happened on Jan 31 2023, not that you referred 1/6 and 12/31/2022. 

  I've contacted Coach customer service over 10 times via email and phone call for this refund. They always said the refund was completed, but I never received any refund via my original payment. In your record you will see you've never sent a refund with the order *********** after Jan 31. In addition, Coach also request me to contact Coach store where I return the item. The ****** men's coach store also proved that the cashier used Coach system to complete online order return, not exchange anything in store. It's none of business to the Coach store. The Coach store's phone number is **********, the cashier's name is ***** who has sent an email and request your account department to investigate the case.

  Thus, nobody addressed the issue until now.

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

  Business Response

  Date: 03/17/2023

  Dear Sirs:
  
  We are in receipt of ******************* response. Coach has confirmed with PayPal that ******************* disputed the charge for this item. This dispute was closed in ********************* favor. Since ******************* received the refund from PayPal, Coach is unable to assist further.Disputes can take 45 days to settle. Coach recommends ******************* reach out to PayPal for further assistance.

  Customer Answer

  Date: 03/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *******************
  
  
  
   
  
  

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Movado coach watch from coach. I called and much to my dismay I spoke with ******. I explained to her that my watch had no clasp and kept falling off I decided after the day 3 I put it away so it wouldn't break... she looked up my nov15 order for the watch. She said you can't return it. As it has been over 30days. There was nothing she could do for me. She then started laughing. I asked her why she was laughing. She rudely replied ******************* if you want to make trouble you go right ahead. I asked her to send me to the final survey at the end of the call and click she hung up!I called back to let a supervisor know I was very disillusioned and upset at the way ****** treated me.****** answered the phone and told me I had a 2 yr warranty on the watch and she processed the return in minutes. I thanked her so much for her help. She did great! I then spoke to ***** the supervisor I explained how I had been treated by ******. I said if ****** had failed me I would still have a broken watch!***** apologized profusely and I told her I was so upset I would no longer be purchasing from Coach. If that does not mean anything to them.id welcome them to look at my account over the last year I have spent a few thousand..no joke!Coach always charges you a fee on any return. That's not fair at all with the prices they charge.I recently returned a pair of sweats unworn. They said they were not returnable. I saw 3 dog hairs on it pulled the hair off and they were just so rude about it.Customer service is definitely in need of training and help.I'm 62 years old a dealt with many. Not like **************** for ****** and *****. Thank you and sincerely. ***************************** ***** ******************* ********. ** *********************** Cell ************

  Business Response

  Date: 02/28/2023

  Dear Sirs,
  
  We are in receipt of ******* ******** Better Business Bureau complaint about the recent experience. We are terribly sorry ***************************** is unhappy with the recent experience at Coach, and we apologize for any inconvenience.  We want to make sure that every Coach experience is positive for our customers. We take feedback from our customers seriously, so please be assured *********************** concerns regarding the experience with our ************* team have been addressed appropriately.
  
  Coach is happy to hear ***************************** was assisted with the warranty information and return of the watch.
  
  Additionally, Coach offers free shipping and returns on all orders placed on our US Retail site however, if an order is placed on the US Outlet site, the fee for the pre-paid return label is $7.00.Since ***************************** is a Coach Insider, returns may also be completed at any Coach Store regardless of which site the order was placed through (Retail or Outlet). Coach is happy to confirm there are 2 Coach stores within 10 miles of ******* ******** location and the associates in these stores can absolutely assist with future orders or returns should the need arise.
  
  We thank you for the feedback received and we hope to welcome ***************************** into our stores and online again in the future.

• Initial Complaint

  Date:02/09/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FALSE ADVERTISING ON THEIR WEBSITE INCLUDED ON THE **** THEY SHOW A HAT IN STOCK AS LARGE BUT UPON ARRIVAL TODAY IT IS AN XS. WENT BACK TO THE WEBSITE TO CHECK WHAT THEY HAVE ADVERTISED AND IT IS NO LONGER LISTED. I CALLED THEIR ONLINE REP AND SHE TOO CHECKED THE WEBSITE AND COULD NOT FIND ANY SIZING THIS IS BAIT-AND-WITCH. WASTED $125.00+ ON A HAT THAT IS BUILT FOR A BABY XS/S...WHICH ADULT NORMAL HEAD CAN FIT AN XS? DECEPTIVE PRACTICE COACH.

  Business Response

  Date: 02/20/2023

  Dear Sirs:
  
  We are in receipt of ******************* BBB complaint about the purchase. We are sorry to hear that ************************* is unhappy with the recent experience at Coach, and we apologize for any inconvenience.  We want to make sure that every Coach experience is positive for our customers.  Regrettably, Coach is unable to validate the size information provided by ************************* since there is only one size this hat comes in. This information can be viewed here. 
  
  Coach is happy to honor a return or exchange for new and unused items within 30 days of purchase. The Signature Jacquard Bucket Hat in Organic Cotton And Recycled Polyester was returned to a Coach store and a full refund of $133.75 was processed back to Klarna. 
  
  We look forward to welcoming ************************* into our stores and online again in the future.

  Customer Answer

  Date: 03/28/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/03/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a purse for my girlfriend for Christmas and when the order arrived it was not the color I ordered nor the style! I called coach and they refused to give me my money back! *********** Is the original order number I received someone elses package from nobo ************** and coach refuses to give me my money back I sent them there package back and I still havent received my refund!

  Business Response

  Date: 02/17/2023

  Dear sirs:
  
  We are in receipt of ************************* BBB complaint. As you know, Coach takes great pride in the excellent craftsmanship of our products and our superior level of customer service. We strive to make products of the highest quality and to ensure that every Coach experience is a positive one for our customers. Therefore, we are truly sorry to learn of ************************* frustration with the recent order. 
  
  Our records indicate that *********************** contacted us regarding receiving the incorrect item. A prepaid return label was sent to *********************** with *** tracking number ******************. *********************** intended to send the incorrect item back to Coach. *** has confirmed they have no records indicate *********************** returned the incorrect item back to Coach for a refund/exchange to be processed. On 1/6/23 *********************** disputed the charge with the Mastercard company. This dispute was closed in Coachs favor since the incorrect item was not returned to Coach.
  
  *********************** may contact Coach ************* if there was a different tracking number used to return the incorrect item back to us. Once confirmed, Coach will be happy to request a refund.
  
  We look forward to obtaining the correct tracking number and assisting *********************** with a refund. 

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered something from the company it says delivered but it was not at my door when I arrived so I contacted the company to resolved they offered a gift card but I didnt want it cause I was afraid the package would disappear and I work so much i never have time to go in store so eventually they sent the gift card anyways I placed a order and I go look in my email never recvd tracking the I go back to check the gift card to ensure I used it and its not even appearing anymore I used klarna so basically the business Expects me to keep paying for something that is not physically in my hands doesnt makes sense

  Business Response

  Date: 02/03/2023

  Our records show order # *********** was delivered 01/19/2023 3:44 P.M. via *** tracking number ******************. Coach offered ******************************* a Coach merchandise card in the amount of $299.60, free of charge, on 1/19/2023. Our records show that ******************************* placed order# *********** on 1/21/2023. It was delivered on 01/25/2023 2:54 P.M. via *** tracking number ******************. We hope that this helps to resolve this complaint.