Complaints

This profile includes complaints for Tapestry, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Tapestry, Inc.

  10 Hudson Yards New York, NY 10001-2157

  
• 

  Tapestry, Inc.

  11471 W 95th St Overland Park, KS 66214

• 

  Tapestry, Inc.

  3939 IH-35 # 680 San Marcos, TX 78666

• 

  Tapestry, Inc.

  11601 Century Terrace Oaks #125 Austin, TX 78758

• 

  Tapestry, Inc.

  600 Pine St Ste 110 Seattle, WA 98101-3701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/27/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for my purse March 14. It has been over two weeks. Since Ive placed the order it is still in its processing stage. I have reached out to two representatives who have assured me that I will be getting my package delivered however, still no update. I have requested my order to be processed overnight and delivered with overnight shipping with no additional cost and still nothing. My order number is ***********.

  Business Response

  Date: 04/10/2024

  Dear Sirs,
  
  We have received ********************************* BBB complaint regarding the order ***********. We are sorry to hear that ***************************** is disappointed with the recent experience. Coach is known for its excellent craftsmanship of products and ************** of customer service. ******************** strives to ensure that every Coach experience is a positive one for our customers.
  
  Due to increased order volume, Coach was experiencing a slight shipping delay. Coach is sorry to hear that ***************************** was disappointed with the delay in processing the order. ********************************* order has been shipped and was delivered on 3/30/24. Due to the delay in processing, a merchandise card was sent for the inconvenience.
  
  We hope to have the pleasure of welcoming ***************************** back into our stores and online again in the future.

• Initial Complaint

  Date:03/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2023 my mother purchased a purse for me as a Christmas present. I didn't carry the bag until February 2024 and after carrying the bag twice the leather began to peel. I reached out to the warranty **** and recieved the response that this is normal wear and tear and 0 solutions were offered. Given the fact that I purchased the smaller version of this bag in green a year ago I know it is not normal wear and tear for leather to peal. This is a defective bag that should either be fixed or exchanged under Tapestry's one year warranty for Coach bags. Not honoring the warranty for a defective product is unacceptable and false advertisement of a warranty.

  Business Response

  Date: 03/21/2024

  Dear Sirs: 
  
  We are in receipt of ********* Kings Better Business Bureau complaint about the gift received.As you know, Coach takes great pride in not only the excellent craftsmanship of our products but also in our ************** of customer service. We offer a one-year warranty on our handbags, briefcases, and small leather goods. For any manufacturing defects within this warranty time frame, repairs are on us.? 
  
  Coach is sorry to hear *************************** is having an issue with the item received as a gift. Regrettably, Coach is unable to locate any purchase details nor contacts into the ************* team with the information provided. Additionally, the photos provided on this complaint are unable to be opened/viewed.
  
  Coach is happy to evaluate the bag to determine if it can be repaired or replaced under warranty. The repair process *** take 4-6 weeks from the time we receive the item. *************************** *** send the bag to our Repairs Workshop for an evaluation or visit a Coach store. A prepaid *** label was sent to ********* Kings email address. They *** then use this pre-paid return label to send the bag to our repair workshop.
  
  Coach recommends *************************** include a note with their address, daytime phone number, and email address and a copy of this message for reference.

• Initial Complaint

  Date:03/15/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order in store for a bag that was sent to me damaged. Order no ************************. I was not happy with the damaged bag. The original price of the bag was $550 plus tax. I used my $140 reloved credit during this purchase. When I went in store to return the bag, I ended up exchanging it for another bag, however the reloved credit was not applied to the exchange. The exchange bag was $425 and I ended up having to pay more for a cheaper bag. I complained in store and was told I needed to call customer service for the reloved credit. I called customer service the same day of the return and was told my reloved credit of $140 would be applied back to my account within 72 hours. After 72 hours I called customer service again and was told it would be another 48 hours. After 48 hours I called customer service again and was told I lost the reloved credit because it was a one time use. The reloved credit was earned because I gave Coach a $595 bag that I didnt use anymore that was in excellent condition. Coach gave me the run around after sending me a damaged bag, kept my original $595 bag, and kept the reloved credit of $140.

  Customer Answer

  Date: 03/15/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  

  I mistakenly submitted this complaint in error. It is meant for another company. 

  
  Sincerely,
  
  ****** ****
  
  
  
   
  

  
  

• Initial Complaint

  Date:03/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order *********** online. For this order, I bought 2 bags but I only received one at last. I am very anxious and I need the refund of $74 in the form of electronic merchandise card to my order email.

  Business Response

  Date: 03/21/2024

  Dear Sirs:
  
  We are in receipt of **************** BBB complaint regarding the recent order. We are sorry to hear *************** is disappointed with the recent experience.
  
  After conducting a thorough investigation,Coach has confirmed with the store that shipped Iris Antoiys order that both items were indeed included. Furthermore, Coachs inventory counts align with the correct shipment of both items. We strive to maintain the highest level of accuracy and quality control in our shipping processes, and we are confident in the completeness of Iris Antoiy order.
  
  Additionally, Coach records indicate that the shipping address used belongs to a forwarding service or third-party shipper.Regrettably, when such services are utilized, Coach is unable to assist further, as merchandise may be removed from its original packaging and re-packaged at the forwarding facility.
  
  A refund or merchandise credit cannot be processed in this case. We recommend contacting the shipping service used to help locate the missing merchandise. We apologize for any inconvenience this may have caused.

• Initial Complaint

  Date:02/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a Christmas gift on November 26,2023 order number *********** which was never shipped. I called and the agent placed a second order for the same item. Again the order was never received. I waited close to three months for my order and never got it. I called on 2/2 and was offered 25% and free expedited shipping on a different item of my choice. I also received a voicemail message to call in to take advantage of the offer. I attempted to call to take advantage of this and was treated poorly and hung up on. I call again and was told they would not honor the offer even thought the agent confirmed the notes promising this. To top this I was sent a 20% off email due to the delay which stated just enter code ************** at checkout and this didnt even work. After my daughter not getting a purse on her Christmas list, waiting several months to allow the company to make it right; there was no remorse or empathy from the agents or leadership. Promises and a 25% discount were not honored. This is the worst service I have ever received.

  Business Response

  Date: 03/01/2024

  Dear Sirs,
  
  We have received a BBB complaint from ***************************** regarding their recent order from Coach. We apologize for any inconvenience caused and are sorry to hear that they are unhappy with the recent experience with us. At Coach, we always strive to provide a positive experience for our customers.
  
  Upon investigating the issue, Coach can confirm that ***************************** spoke with a manager on 2/2/24. Although it is not our policy to refund for a replacement set of goods, as the customer has not paid for these goods, we made an exception based on the circumstances. The refund was successfully processed on 2/3/24 and the 25% discount that was offered was used on a new order XUCP1596583 on 2/27/24.
  
  Coach recommends that ***************************** reach out to ApplePay, as the refund was processed successfully. Since the refund was processed successfully, Coach considers this matter closed.

  Customer Answer

  Date: 03/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because again your company is not taking accountability for this issue. I dont understand the response (Although it is not our policy to refund for a replacement set of goods, as the customer has not paid for these goods, we made an exception based on the circumstances). I paid for goods that I never received. The original order placed in November was not received. I called and the agent stated they will resend the purse as it was lost in transit, the same exact item was resent to me due to the first one not being received, yet again this duplicate item was not received.  There was two of the same exact  purses ordered and paid for yet not received. So Im not quite sure why you are saying I was refunded for something I never paid for. That does not make sense. The recent manager said that I spoke to Advised me that returned a purse, again incorrect Information as I never received either items after over three months. I get different information every time I call.  I had to call numerous times and I was treated poorly and was hung up on. The 25% finally offered after escalating several times on the 27th was nothing for the time and frustration. I was also never  able to use my 20% discount offer that was emailed to me attached Im the original submission do to an agent canceling an the order without my convent. I told the agent that I wanted to wait for my purse as long and I is shipped. But again it was never sent to me. I would like the original purse I ordered sent to me as it should have been. It should never have been cancelled or returned as well as the 20 code sent in the email I attached, since the code is no longer working based off the order cancellation without my permission. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 03/19/2024

  Dear Sirs,
  
  We have received a BBB response from ***************************** regarding their order from Coach. We are sorry to hear ***************************** is disappointed with the recent experience.
  
  Coach is sorry to hear ***************************** is dissatisfied with the response on the complaint.***************************** was refunded in full for the missing item.
  
  The 20%offer that was extended due to a canceled item is valid for 30 days and has since expired. The replacement the Mini ****** with Bow Print was systematically canceled due to lack of inventory. Should ***************************** wish to place an order by phone, the 20% can be extended until 3/31/24. This information has been noted on the most recent orders.
  
  Since Coach has agreed to honor the 20% discount and a full refund has been processed, we consider this matter closed. 

• Initial Complaint

  Date:02/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On FEB 15, 2024, I ordered 2 North South Mini Tote In Signature Canvas bags on ********************************************* . The order number is *********** and the total price is $148.00. Coach outlet sent one shipment for the order. The tracking number ****************** was supposed to have 2 bags, but there was only 1 bag in it. The package was sent from a coach store, *************************, **** **************************** Space ************************************,*************. This was packed in a small piece of kraft paper, which can only fit a small bag!!!I called customer service and asked them to contact the store, but they refused and did nothing. They only made excuses and are unwilling to admit the fact that they only sent me one bag!When consumers buy bags from Coach and discover that Coach is sending out fewer bags, they do not immediately investigate or contact the store to see how many bags are being sent out. I can provide an unboxing video to prove that Coach only sent me one bag. What evidence can Coach provide? This is obviously the coach's mistake! However, Coach does nothing but avoid responsibility. Don't admit your mistakes! This is so unfair, this is gangsterism! ! This is obviously robbery and a naked robbery of money.I would like to ask for a refund because I received fewer items than what I ordered.

  Business Response

  Date: 02/29/2024

  Dear Sirs:
  
  We are in receipt of ******************** BBB complaint regarding the recent order. We are sorry to hear *********************** is disappointed with the recent experience.
  
  After conducting a thorough investigation,Coach has confirmed with the store that shipped ***********************'s order that both items were indeed included. Furthermore, our inventory counts align with the correct shipment of both items. We strive to maintain the highest level of accuracy and quality control in our shipping processes, and we are confident in the completeness of ***********************'s order.
  
  Additionally, Coach records indicate that the shipping address used belongs to a forwarding service or third-party shipper.Regrettably, when such services are utilized, Coach is unable to assist further, as merchandise may be removed from its original packaging and re-packaged at the forwarding facility.
  
  A refund or merchandise credit cannot be processed in this case. We recommend contacting the shipping service used to help locate the missing merchandise. We apologize for any inconvenience this may have caused.

  Customer Answer

  Date: 03/01/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  Hello Coach,

  Please refer to the ******* short video link for the open package video. Video link: ******************************************

  Please double check your order processing workflow and re-evaluate your confidence of completing the order. We believe, as we can see from the video, an envelop of that size cannot hold 2 bags.

   Thanks.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 03/21/2024

  Dear Sirs:
  
  We are in receipt of ******************** BBB response regarding the missing product.Coach is sorry to hear *********************** is disappointed with the previous response.Regrettably, Coach is unable to offer a refund or replacement for this item as we have fulfilled our obligation in processing, shipping, and delivering the package with both bags successfully. Coach has confirmed that both North South Mini Tote In Signature Canvas bags were shipped together and successfully delivered on 2/20/24.
  
  To prevent further loss of orders we recommend shipping to a different address or requesting a signature required when an order is placed over the phone. We apologize for any inconvenience caused.

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed initial order for shoes on 1/24 which got lost in transit. I was going away but they refused to refund me only send me a replacement with signature order ***********. I had my very ************* sign for them and then promptly drop them off to return them for refund. We used the automated return link in the email to process the label and return which said I would be getting refund back to original form of payment. The shoes arrived at warehouse on 2/5 with email saying please allow up to 7 business days to process refund. I never received the refund. I called on 2/13 and spoke to ****** who informed me they typically do not give refunds on a replacement order but she would allow a one time courtesy. She also stated the refund time frame is 7-10 business days which contradicts what it says in their email. I was NEVER notified they would not process a refund to original form of payment (verbally or otherwise) until 2/13 which is just ludicrous. I still have not received my refund.

  Business Response

  Date: 02/26/2024

  Dear Sirs,
  
  We have received a BBB complaint from *************************** regarding their recent order from Coach. We apologize for any inconvenience caused and are sorry to hear that they are unhappy with the recent experience with us. At Coach, we always strive to provide a positive experience for our customers.
  
  Upon investigating the issue, Coach can confirm that *************************** spoke with the manager mentioned in the complaint on 2/14/24. Although it is not our policy to refund for a replacement set of goods, as the customer has not paid for these goods, we made an exception based on the circumstances. At the time of the return, the return timeframe was ***** days, and ******************************* package arrived on 2/5/24. The requested refund was successfully processed on 2/14/24,which was the same day as the contact with Coach's management team and within the return timeframe.
  
  Coach recommends that *************************** reach out to PayPal, as the refund was processed successfully. Since the refund was processed successfully, Coach considers this matter closed.

  Customer Answer

  Date: 02/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  **
  
  
  
   
  
  

• Initial Complaint

  Date:02/14/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on February 8, 2024. Order #************ I paid a total of $34.54 for the wallet. I was suppose to receive a wallet with the wristlet on the side and a normal zipper on the top, which is what the picture showed. I received a wallet with the wristlet attached to the zipper on top. I feel this is false advertising as I did not receive the product shown in the picture. Coach outlet said the picture was wrong and that they would update it but that I have to pay return shipping. I feel I should not have to pay the return shipping when this was clearly their mistake. The advertisement for this was on their website. If I had received what was pictured (which was the only reason I ordered this wallet) then I would not have had an issue. But for someone to falsely advertise something then tell me to pay return shipping on their mistake is just wrong. Im attaching the pictures of what I received and the picture from the website as to what I should have received.

  Business Response

  Date: 02/26/2024

  Dear ****,
  
  We have received ******************************* complaint to the Better Business Bureau regarding their recent order with Coach. We apologize for any inconvenience caused and regret that they are not satisfied with their experience with us. As a company,we always strive to provide our customers with a positive experience.
  
  Coach has requested that the images of the product be updated to reflect the wristlet strap attached to the zipper pull, which will match with all the remaining wristlets of the same style online.
  
  After investigating this inquiry, Coach confirmed that the correct item was shipped and provided standard return options that included a $7 fee to use the return label issued by Coach. However, on February 14th, 2024, after Coach received a response from *************************** regarding the $7 fee, we waived the fee based on the circumstances.
  
  Coach provides a 30-day return policy for products that are new and unused. We have sent a prepaid label to ***************************, and we recommend that they drop off the item with *** to ensure that a full refund of $30.54 is processed. Returns are usually processed within 7-10 days of receipt.
  
  Coach looks forward to welcoming *************************** to our store and online again in the future.

  Customer Answer

  Date: 02/28/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:02/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/4/24 Coach issued me a merchandise credit for an order that I did not receive in the mail. The merchandise credit was in the amount of $198.72, as that is the amount I spent on their website for products I did not receive. On 2/11/24 l attempted to use the credit to place an online order on Coach.com and I got a message that the gift card number was invalid. I contacted Coach **************** over the phone **************) and was told the gift card was used to complete two purchases on 2/6/24, they gave me the order numbers *********** and *********** and told me they were delivered to an address in ********. I live in **********, ** and did not place these orders as this was my first time attempting to redeem this merchandise credit. I was informed that Coach would look into this issue and respond to me within 24 hours and I still have not heard back. I reached out to Coach Customer Support via text and was told there was nothing they could do for me as the gift card was used. I am unsure if they gave me and another customer the same merchandise credit number, if the email they sent me containing the merchandise credit number was compromised, or what went wrong. I am asking that I receive another merchandise credit be issued to me from Coach in the amount of $198.72 as now I have no product or merchandise credit and I have lost nearly $200 in this ordeal.

  Business Response

  Date: 02/26/2024

  Dear Sirs,
  
  We have received a BBB complaint from ************************* regarding the recent order from Coach. We apologize for any inconvenience caused and we are sorry to hear that they are unhappy with the recent experience with us. At Coach, we always strive to provide a positive experience for our customers.
  
  Coach has been in direct contact with ************************* regarding the merchandise card issue and we the issue has been resolved. Coach considers this matter closed. 

• Initial Complaint

  Date:02/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/8/2023 Store ***** ************ *****************************; ***** *** Transaction: ****** Amount: ****** I purchased a purse and matching wallet from this location as a Christmas gift. It was not used until then. I then started beeping when entering stores. Not all the time, but enough to have to be stopped multiple times in stores. I called in and spoke with ******************* who was initially helpful with the issue as we attempted to resolve it. It ended with me returning the purse (tracking ******************) after a bad snow we received. I emailed ********** 1/31 with an update; and again on 2/7, as no response had been received. This is beyond frustrating to spend so much on a purse and not be able to carry it because something was left inside and couldn't be located. Then to just be ghosted when confirming my refund would take place as I was able to see that it was received on 2/1. Today I spent 45 minutes with ****** on 2 separate calls, she wasn't able to find my receipt, but could locate the return tracking; yet unable to further help me. Instead after she "exhausted her resources" she said she would send an email to ********** to follow up with me. I'm not holding my breath or wasting my time. I want a FULL refund and won't buy anything else from Coach. I've wasted so much time on this and now having to complain to BBB. Only the purse was returned, not the wallet; as it had been used and wasn't the issue beeping as we tested it. So frustrating. When people buy items, everything should be removed from it that doesn't belong!!!

  Business Response

  Date: 02/26/2024

  Dear Sirs:
  
  We have received ************************* complaint to the Better Business Bureau regarding their recent return with Coach.
  
  Coach is terribly sorry for the inconvenience caused by this return and the sensor being left in the bag when it was purchased.
  
  Coach has confirmed that *********************** did return the bag on 2/1/24 with tracking number ******************.An electronic merchandise credit has been sent with order number ************ for $193.32.
  
  *********************** will receive two emails. The first is the confirmation number and the second will include the merchandise card number and pin. The second email will be sent from ********************************************.
  
  Again, Coach is sorry to hear of the experience and hope to welcome *********************** into our stores and online again soon. 

  Customer Answer

  Date: 03/05/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************