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Business Profile

Lock Manufacturers

Safe Skies LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction ID: ***************** Transaction amount: $26.49 USD Transaction date: October 23, 2022 This order included $8.50 for 2 day delivery. When no shipping information was provided i both called and emailed ******************************* without receiving a response by email and a message by phone that the mailbox was full. I contacted PayPal to initiate a complaint. I traveled out of country on 10/28/2022 after buying locks at a ************** store. By the time i returned to the US, PayPal stated my oppty, to escalate had expired. The locks i ordered were shipped 11/8/22 & did not match the original order. On 11/26/22 i emailed the company again to ask for a refund. Still no answer. I called today 12/28/22 & got an answering machine.

    Business Response

    Date: 01/18/2023

    This is a reply to Better Business Bureau compliant # ********. Customer ordered 2 ********************************************* but customer was instead shipped 3 ********************************************* and 2 ********************** tags. Customer was shipped excess product from what she ordered, in the wrong color accidentally.She received an additional complimentary TSA lock worth $9.99 and two free luggage tags.Customer ordered two ********************** and was shipped 3 locks accidentally and 2 additional free luggage tags. Upon receipt of customer complaint we promptly credited her back the cost of her entire order and apologize for the mistake. Its worth noting that the customer complains we did not reply to her email to ******************************* please note that is not a valid email address for our company. Anyway, once we heard of the customers complaint through the Better Business Bureau, we acted promptly to refund the full cost of her order.

    Customer Answer

    Date: 01/19/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    While i accept the merchant's refund as a resolution, i want to clarify for the record that i received 2 locks, not 3, and that the email address for *******************************, etc. was provided to me by PayPal's notice of the transaction.  

    *************************

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    *************************




     

Safe Skies LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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