Complaints

This profile includes complaints for American National Movers LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  American National Movers LLC

  739 WEST 186 STREET UNIT 6B New York, NY 10033

  
• 

  American National Movers LLC

  95 Wall St Apt 1210 New York, NY 10005

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired American National Movers (broker) for a move from *****, ** to *****************, **. During the initial call on May 7, 2025, their *************** promised delivery within 3 days of pickup. I signed the contract on May 12 based on that promise.Movers from Brandons Moving and Delivery (subcontracted by the broker) arrived late on May 24 in a rented U-Haul, charged me an extra $1,300 claiming I had more items than quoted, and were unable to fit everything due to a small truck. No refund was offered for the items they couldnt take.Since pickup, the delivery date has been repeatedly delayed May 27, May 30, June 2, and June 5. On June 2, I was told the truck was 2 hours away, then later told it hadnt even left ******. Ive repeatedly asked for the current location of my belongings and a delivery date in writing, but have received no answer. As of June 7, I still do not know where my things are.I believe I have been misled and defrauded, and I request immediate resolution including a confirmed delivery date.

  Business Response

  Date: 06/09/2025

  Hello,
  
  We apologize for the inconvenience this has caused you; this is not the experience we wanted you to have. You paid for a shared load move, which is a combined shipment. This is the reason why we're able to transport two homes for under $5,000.00. As a result, the delivery of your items has been delayed due to other pickups and drop-offs. According to the driver, the person you have been in communication with, your estimated time of arrival (ETA) for delivery is 2 to 3 days from today.

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********* and have determined that my complaint has NOT been resolved because:
  

  
  

  The response provided by the moving company is misleading and does not reflect the actual events or the issues we faced.
  
  Delayed Delivery Beyond Contracted Timeline:
  When we originally spoke with Chris (our coordinator), we were told our delivery would take 2–3 days after pickup, not 2–3 days from some later date. In reality, our delivery was delayed by nearly two weeks, without proper communication or updates. This caused major disruption to our lives.
  
  Unacceptable Handling and Damage of Our Belongings:
  When our items were finally delivered (at night, from 9 PM to 1 AM), we found:
  
  Mattresses had been transported hanging off the back of the truck, completely exposed, arriving covered in dirt and road grime — they are unusable.
  
  Many boxes were crushed, and furniture arrived damaged — scratched, broken, and bruised.
  
  The movers lost the hardware for our beds, and we have been sleeping on the floor ever since.
  
  We are also missing about 5% of our belongings, likely due to our items being stored improperly before delivery (as admitted by the driver).
  
  We were pressured to pay the balance on the spot or the movers refused to unload. We only resolved this by involving the broker and paying via PayPal.
  
  This situation goes far beyond a shared-load delay. It is about mishandling, negligence, lost property, damaged furniture, and unnecessary stress.
  
  We are seeking:
  
  Reimbursement for the damaged and unusable mattresses.
  
  Compensation for missing and damaged furniture's.
  
  Reimbursement for the delivery delay, which made our lives chaotic and stressful for two weeks.
  
  We ask that BBB keep this complaint open until the company provides a meaningful resolution.
  

  
  

   

  
  

   

  
  

   

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ********** *****
  
  
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 06/25/2025

  Hello,

  
  Your contract does not provide a guaranteed delivery date—we do provide that service, but not at the rate you paid. According to fmcsa guidelines, we legally have up to 21 business days to deliver your goods. Unfortunately, there was a delay—but we cannot offer any compensation for this, as the time you waited for a combined shipment was not unreasonable. In your initial complaint, your desired resolution was to receive an ETA and delivery, and we fulfilled your request. 
  
  As for compensation for damages—we are sorry this has happened to you. Unfortunately, when combining shipments, dents, dings, and other things may happen. You did not purchase full coverage, but we can offer you standard insurance coverage of 60 cents per pound, as well as communicate with dispatch. Once you accept our response, we will work on this for you. Thank you. 

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
  

  
  

  Dear BBB,

  Thank you for following up.

  I would like to clarify that the mover’s explanation regarding delivery timelines does not align with what was communicated to me verbally or in the contract. At no point was it clearly stated that delivery could legally take up to 21 business days. Had that been made clear, I would have made different arrangements.

  Additionally, the damage to my property far exceeds what can reasonably be compensated at $0.60 per pound. Notably, my mattress was transported hanging out the back of the truck for the entire trip from Plano, TX to Lewis Center, OH—completely exposed and unsecured. This is not how I expected my belongings to be handled.

  I am requesting a fair and reasonable resolution that reflects the actual damages and the poor handling of my items.

  Sincerely,
  ********** ***** 
  ************

  
  

   

  
  

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  
  
  Sincerely,
  
  
  
  ********** *****
  
  
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company to move me and my wife from ***** to *******. They requested I pay a $900 deposit in March. Two weeks later I canceled and requested my deposit back. First time I called I was told they have to wait for the actual movers to send my money back to them. I called a second time and was told that they would have to send me a check. I was fine with that. The next time I called they asked for the delivery address, so I gave it to them. They told me the check got sent to the wrong address. This is now July and it seems like one excuse after another. I just want my $900 refund back.

  Business Response

  Date: 07/18/2024

  Hello,

  The delivery address provided to us at the time of his reservation was not his actual hoe address. This has resulted in the check being sent to the wrong address. 

  We have informed the customer that we will be resending the check to the correct address he provided to us yesterday. 

  Customer Answer

  Date: 07/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because it should not have taken that long to receive my refund. I should not have to keep asking for my refund. I am worried that the company is just making excuses why they have not given me my refund back yet. I originally hired them in March and this is July. 

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 07/23/2024

  We understand the customers concerns and are not making excuses. We have processed a check to the correct address he has provided to us this week. 

  The original agreement you have had with us did not have the correct delivery address. However the check will be at the correct address within 7 - 10 business days. 

  We need the customer to acknowledge this and accept this resolution so that we can proceed. 

  Customer Answer

  Date: 07/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *****************************