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Business Profile

Luggage

Away

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Luggage.

Reviews

This profile includes reviews for Away's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Away has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Away

      503 Broadway Fl 3 New York, NY 10012-4441

    • Away

      111 North 3rd St Brooklyn, NY 11249

    • Away

      10 Bond St New York, NY 10012-2340

    Customer Review Ratings

    1

    Average of 7 Customer Reviews

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    Review Details

    • Paula C

      Date: 12/22/2024

      Personalized product never received. **************** is unacceptable. My purchase was made Black Friday and apparently was never picked up my **** After days of trying to contact company, I received an email that they were shipping another and would receive tracking information. Never got an email. I reached out multiple times only to get auto replies stating someone would reply 2-4 days. ******. I now have no gift to give for the holiday . At this point I only want refund but still cannot reach customer service. Unacceptable business practices that customers should be aware of . Beyond disappointed.

    • Phoebe W

      Date: 10/14/2023

      Away Travels customer service is a joke. A black hole of ineptitude. Incapable of addressing a problem they created by shorting my order - sending just one of 4 identical items I ordered. For most companies, this problem would be simply resolved. But instead, I have spent hours and hours writing emails to them. They provide no ability for a customer to reach a human voice by phone. DO NOT do business with this company.

    • Sarah D

      Date: 06/29/2023

      I ordered a neck pillow which broke on the first use. **************** said that they couldnt replace because its discontinued but would provide a store credit if I returned it. They promptly sent a return label. I returned it; it arrived in their warehouse on May 24, ****. It has been over a month with multiple emails and I still havent received my store credit. They originally said it would take 2 weeks to process.

    • Caroline W

      Date: 06/26/2023

      **************** is a total black hole. Emails three times no response. Posted customer service need on ********* They replied with "we will send you and email" and again nothing.

    • James W

      Date: 12/06/2022

      I made an online purchase of carryon luggage 11/16/22. I received an email dated 11/17, stating that my order had been shipped. However, the tracking status that day said only "Awaiting carrier pickup - shipper created a label, UPS has not received the package yet." That status remains unchanged as of today, 12/6/22. I emailed Away 11/27 and 12/1 (on its own site email platform) requesting assistance, status update, etc, and received no reply to either email despite Away's assurance that it typically responds in 1 - 2 business days. Away's website does not provide a contact phone #, but I found one through a ****** search. I called that number and got a recording from Away directing all inquiries to email, to which, apparently, it will not respond. In sum, there is no customer service to speak to, they won't respond to my emails, and I have not received the luggage I purchased. Meanwhile, they processed my payment of $312.71. There is no indication of any supply chain issues and nothing on their site showing that the luggage item I was purchasing was back-ordered or out-of-stock.
      I have contacted my credit card company to dispute the Away charge because Away is completely unresponsive and I no longer have any confidence that it will honor its end of the purchase transaction. Its "customer service" is non-existent.

    • Danielle P

      Date: 10/01/2022

      I am trying to make a return and I get an email back saying it could take up to 3 weeks to process my return. The items are sitting in my place waiting on them so I can ship them back. I will never order from this company again. The customer service is non existent and for as much as the luggage costs, you should receive the utmost care. They also have a second charge pending on my credit card that I did not authorize. And of course I cant get a hold of anyone to resolve these issues. Such a headache.

    • Krista H

      Date: 09/20/2022

      Terrible customer service. After waiting over a week to hear back on my return request, I was told it would take at least 3 weeks once they receive the item in the mail PLUS 7 business days to process my return. It is unacceptable to ask consumers to wait a month and a half to receive a refund on such a large purchase. This information should be divulged when purchasing or I never would have purchased!

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