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Business Profile

Luggage

Bric’s USA, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Bric’s USA, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Bric’s USA, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/01/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased BRICS luggage on 5/10/23. Returned 1 item worth $147.00. I followed return policy instructions sending item back on 5/15/23 and BRICS received it on 5/18/23. I emailed BRICS company when I did not see a credit to my credit card. The representative ******** (customer care manager) stated that the paperwork I placed in the box was not there. I then sent her pictures of exactly what went inside the box. Then she said she would refund me. She said the invoices disappear a lot (that is not my problem). I only received a refund of $53.20 (on May 26th) out of the $147.00 for the item I returned. I have emailed her again and am waiting for another smug response. If I did not take the photos of the luggage and all the paperwork they requested they would have said they couldnt refund me because the paperwork was missing. Not good. They do not provide return shipping so I had to pay $31.00 to ship it back by *** and they tell you to have it insured as well. I just want the remainder of the money back for the item I returned. They make it very difficult but I followed their instructions exact. They owe me $93.80.

    Bric’s USA, Inc. is NOT a BBB Accredited Business.

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