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Business Profile

Magazine Sales

Future US, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Sales.

Complaints

This profile includes complaints for Future US, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Future US, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is my second time getting this magazine and both times right after you start getting they ask you to renew and if you don't they cancel your subscription. They did send a check last time but this time says no money owed. I don't want my money I want the magazines as we use this for our homeschool. I'm filing this claim against The Week *** US for unfair business practices for not delivering services paid and cancelling the magazine for not renewing. It should not effect the current subscription. I can't believe they did this twice. This feels like a technique to continuously get money and not completing the order. I don't want money back I want the rest of my magazines I was supposed to get to August. I have a screenshot proving all this.

      Business Response

      Date: 06/03/2025

      Thank you for contacting *** **** *******

      We apologize for any inconvenience *** ******** has experienced.

       

      An order was processed on February 9, 2025, for 25 issues for $39.49. The payment was to complete processing once the trial issues had been sent.

       

      Our bank informed us that the credit card number used for the subscription was invalid.  The subscription was then cancelled on May 2, 2025.

       

      *** ******** can process a renewal subscription by call ************.

                                                                 
      If we can be of further assistance, please let us know. To ensure your future concerns are handled in a timely fashion, please include all previous e-mail correspondence.


      Thank you,
      *******
      Customer Service

      Customer Answer

      Date: 06/17/2025

      Better Business Bureau:

      It won't let me in my account saying no email account exists and I know it does because it was sent here. The company spoke with me finally and explained it better. I contacted a head at BBB and told them the day after to cancel complaint.

       



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******* ********



       


    • Initial Complaint

      Date:04/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for a The Week Junior subscription in December (2024), through June (2025). I got a postcard in the mail that said that it would be auto-renewed and you could either call them or go to their website. I didn't want them to have my phone number (and still don't) so I tried ************************* webpage to try to cancel the auto-renewal. I was able to log in and see my account, but there was no spot stating that I was setup for auto-renewal (only options to renew), and there was no option that I could find for turning off auto-renewal. On 18-Apr-2025, I called the help line, gave them my zip code, but not any other information and asked politely for instructions on how to turn off auto-renewal on their webpage and they could not provide me instructions for doing that. I even spoke to a supervisor, and she was unable to show me. Both were very polite. My complaint is that your postcard (from Subscription Director ****** *********) is either misleading or simply a lie that you can turn off auto-renewal by logging on to your website.

      Customer Answer

      Date: 05/15/2025

      Better Business Bureau:

      At this time, I have not been contacted by Future US, Inc. regarding complaint ID ********.

      Sincerely,

      ***** **********

    • Initial Complaint

      Date:12/18/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have subscribed to their magazine, The Week, for several years which includes a gift subscription for a friend. On 12/12/24 received an email indicating that my ********************* was due for a one-year renewal (for $359) which I did. And subsequently received confirmation. On 12/14 received an email that my application was incomplete and needed to be finished. I checked my Discover Credit Card account and there was nothing there for ***************** so I went thru the submission process again. This routine happened three times and I trusted them since there had been no charge to my Discover account. And then on 12/16 they hit my Discover Card account for $359 THREE TIMES. Tried contacting them with no response. I will happily pay $359 ONCE but would like a cancellation/refund for the other two charges.

      Customer Answer

      Date: 01/15/2025

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Future US, Inc. has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***** *****

    • Initial Complaint

      Date:01/10/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Doing business as *********, the web page "The Kiplinger 25 Funds" is obscured by advertising so as to make the page less than usable. I have contacted the help line in their contact us, I have contacted the author, both with no success.

      Customer Answer

      Date: 01/10/2024

      I am being, as a consumer, asked to subscribe to a service (Kiplinger), containing "The Kiplinger 25: Our Favorite No-Load Mutual Funds".

      As demonstrated by the attachment provided, portion of the said list of funds is covered by a poorly constructed page, obscuring a significant portion of the page.

      This demonstrates a lack of caring as to the effects on both the subscriber and the author.

      My concern, as a subscriber is that the publishing company does not seem to care about the quality of their publication.

    • Initial Complaint

      Date:12/18/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for two(2) One Year Gift Subscriptions in July 2023 for **************************** Gift recipients have not received any magazines, as of this date. Repeated requests for follow up and solutions have been ignored. Am now seeking FULL refund of $43.02 that was paid in July 2023.

      Customer Answer

      Date: 01/12/2024

      Better Business Bureau:

      At this time, I have not been contacted by Future US, Inc. regarding complaint ID ********.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:09/29/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good afternoon,I am writing to formally request that ******************* which is a subsidiary of Future US, remove me from their mailing list and cease sending me their reports and subscription promotions. I have been making this request since January 2022 through various means of communication, including email, mail, and phone calls.Despite my efforts, ****************** has continued to send me mailings, even after I moved in May 2023 and I did not provide them with my new address. I have explicitly requested that they stop sending me any form of communication, but they have not responded to my emails.I am now seeking your assistance in resolving this matter. I would appreciate it if you could ensure that ****************** takes the necessary steps to remove me from their mailing list and refrain from sending me any further notifications.Thank you for your attention to this matter.*********,***************************

    Future US, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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