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Business Profile

Mail Box Rental

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mail Box Rental.

Complaints

This profile includes complaints for The UPS Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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The UPS Store has 2 locations, listed below.

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    • The UPS Store

      348 W 57th St New York, NY 10019-3702

    • The UPS Store

      333 W 57th St New York, NY 10019-3159

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I needed documents printed to present to the *** on Monday morning 7/10. I placed an Online Print order through *** on Saturday 7/8. The documents were to be printed at *** Store **** (***********************************************************) and my due date for the form was Sunday 7/9 at 2:30PM. When I went to the store on Sunday 7/9 at 3PM, I was told by the person working there that they couldn't print any documents because the manager was not there and that they only offered printing service Mon-Fri when the manager was there. I then asked if there was a way to transfer the order to another ***, and was told no. I then asked for the order to be cancelled, and was told that it couldn't be canceled. I ended up printing at Staples nearby.I emailed the *** Online Print Shop on Sunday 7/9 around 4-4:30PM. On Monday 7/10 at 8:30AM (about), Store **** printed my order. I was then informed by the Online Print Shop that because the order was completed, they couldn't cancel it or refund it, and that I had to speak directly with the store. I emailed Store **** immediately and sent a follow-up on Tues 7/11 at 7:46PM. I received an email this morning from someone else (not the manager per the employee I spoke with subsequently) saying they had tried to call me and that I needed to come to the store to get a refund. When I called the store directly, the employee on the phone said the manager is out this week and that he cannot process any refunds. He also did not know who the person who emailed me is. I have called the store, attempted to email the store, attempted to respond to this "manager" person who directed me to contact the store. I have also emailed the Print Shop and used the Live Chat to discuss with billing, both of whom referred me back to the store. I think I am being deliberately misled and don't know how else to get a refund since no one knows how to do anything. I would like a refund on the order with receipt sent to my email.

      Customer Answer

      Date: 08/06/2023

      Better Business Bureau:

      At this time, I have not been contacted by The UPS Store regarding complaint ID ********. I reached out via email on 7/21/2023 at 3:50pm. The recipient email addresses include the following:

      1) *****************************************

      2) ********************************************************

      3) *****************************************

      4) *************************************

      Sincerely,

      **** **********


    The UPS Store is NOT a BBB Accredited Business.

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