Reviews

Review Details

• Review fromOM H

  Date: 08/17/2023

  1 star
  I went to this store and was treated extremely unkindly. I was returning a package from ASOS, which had a built-in adhesive sticker to seal the package. The associate *** told me that I had to secure the package before he could accept it, so upon me trying to seal it, the adhesive fell in on itself so parts of the package were loose. He saw me attempting to seal it, DID NOT try to help and then had the audacity to strong-arm me into paying $2 to tape the package when there was a tape gun right behind him. I kindly asked him "You just saw me attempt to seal it, now you're going to charge me $2??? Could you please just use the tape gun behind you?" He simply did not want to help me. He kept saying "It's your fault, it's your fault." I understand if I came into the store with a messed up package, but I did not. ****, had I messed up the package prior to my visit, I would have just used the tape at my home, for FREE. I told him he was being unnecessarily difficult and extremely rude to a customer who was not rude or anything! I was about to leave to go home and seal the package myself when another rep gracefully intervened and decided to tape the package with one of the numerous tape guns behind the counter. I could not believe the hostility I was receiving after a simple human error. Given this is the closest *** to me, it's extremely unsettling to know that someone as rude as *** is working at ***, a company that prides itself on "world class customer service." I am extremely disturbed by this entire encounter. Moreover, lower management responded and was completely dismissive, accusing me of being belligerent, irate and rude, which was not the case. They are trying to paint me as the stereotypical angry, Black guy when I just needed a simple solution to a minor problem. The entire store is TOXIC. The management is defending the rude actions of its employees and justifying bad customer service. In addition, the managers and employees are LIARS.

• Review fromCJ Y

  Date: 03/23/2023

  1 star
  I dropped off the Amazon return package to *** store #**** on 03/21/2023 at 8:29 AM. When I requested a receipt for the drop off, the woman employee said receipt is not given out for this return and was told to take a picture of the *** label with tracking number. Two days later, the tracking number indicates: "Shipper created a label, *** has not received the package yet". This will be the second time this happened to me.