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Business Profile

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Ipsos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

This profile includes complaints for Ipsos's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ipsos has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Ipsos

      200 Park Ave Fl 11 New York, NY 10166-0005

    • Ipsos

      841 Broadway New York, NY 10003

    • Ipsos

      100 Gold Street New York, NY 10038

    • Ipsos

      275 Seventh Avenue Suite 2001 New York, NY 10001

    • Ipsos

      160 Bloor Street East, 3rd Floor Toronto, ON M4W 1B9

    Customer Complaints Summary

    • 117 total complaints in the last 3 years.
    • 34 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been a member of Ipsos survey program for a few years and have been compensated for surveys. I have redeemed points for rewards and had been getting surveys daily or often many times a day which I completed or attempted. Suddenly July 5 I stopped receiving survey invites. I waited a few days, thinking they did not have any for me. I did not receive any correspondence for several days. July 23 I located an email address for Ipsos at *************************************************************** They replied with a canned answer July 23: Thank you for taking the time to contact us. This email is to confirm receipt of your email and let you know that we will be contacting you shortly.Sincerely,e-Certificates/Digital Rewards If you are contacting us regarding receipt of a digital reward / e-certificate you ordered, please check your SPAM/Junk folders. Often times, e-mail clients flag these reward certificates as SPAM.Sincerely,***************************************************************** I waited and still had not gotten any more correspondence. July 28 I attempted to cash out some of my $371.21 in rewards, thinking maybe this company is not responding, but I could not activate any rewards. I could view them but not activate anything. I emailed them again to this address: ******************************************************* advising them I could not redeem my rewards. I am not getting any reply from any address I send to and would like to redeem my rewards.I do not know whom to contact about this. My account appears to still be active with value in my account but no one is responding. From my page today: Account Balance: ***** points. Here are the last several transactions: DateActionPointsTransaction ID Jul, 06/07/****************************************** Jul, 05/07/2022Survey *************** Any help you can provide is appreciated. Please advise so I ay proceed as needed.thank you.Please email any reply. Phone is not reliable. Phone number provided to file complaint but number is not reliable.

      Business Response

      Date: 08/02/2022

      Hello,

      The issue reported by our panel member is now fixed and he has also been sent an email in this regard.

      For any additional assistance, we kindly encourage him to reach out to our support address.

      Have a nice day ahead!

      Regards,
      *****
      Ipsos iSay Support Team   Tell us why here...

      Customer Answer

      Date: 08/02/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      * ******



       

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