Business Profile

Market Research

Ipsos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Market Research.

Complaints

This profile includes complaints for Ipsos's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

117 total complaints in the last 3 years.
34 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cashed in my rewards points for an Amazon gift card which was not subsequently sent to me. I have not received any response from emails sent to ipsos about the matter. I am looking for this to be rectified in the form of the Amazon gift card (**** rewards points) being emailed to me as earned and requested. The points were subtracted from my account.Thanks, ******
Business Response
Date: 05/02/2023
Hello,

The messages mentioned by the respondent have been answered and the Amazon code was sent via email.
Also, please ask the respondent to add ******************************************************* to the address book to ensure that the emails we send are not blocked or marked as spam.

Kind Regards,
*******
Customer Answer
Date: 05/02/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

**********************************
Initial Complaint
Date:04/24/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am demanding that all of my information be removed from your data base/ systems completely for all emails and accounts that I set up for perform work for this company and I stop receiving emails for jobs as well. I do not want any of my information keep at all for any reason or no reason. Remove it all ASAP/ FOREVER!!!!
Business Response
Date: 04/25/2023
Hello,

We confirm we dont hold any data in our records for this email address.

If by any chance, the respondent receives a new notification from Ipsos, please forward it to us for further investigation at our support address : *******************************************************

Moreover,all Ipsos invites include an unsubscribe link which will remove the email address from further communication.

Kind Regards,
*******
Customer Answer
Date: 04/25/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
No this is for the mystery shopping that I performed for this company under a few different emails. The ************************ email. The *************************** The *********************** And all other emails the I had a mystery shopping account under with this company.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*********************

Business Response
Date: 05/03/2023
Hello,

Please let the respondent know that the accounts related to his email addresses have been deleted.

Kind Regards,
*******
Initial Complaint
Date:04/12/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I get Ipsos surveys on panels such as Cint / your surveys lengthy ones and complete them , but ** told Im disqualified. Ill base my complaint on the survey below . Did you receive this survey ? What happens to data on surveys completed but the survey taker isnt compensated for ?****************************************************************************************************************************************************************************************************
Business Response
Date: 04/13/2023
Hi,

We would like to let you know that we have not been able to find an account in our database with the information provided.

Please include the e-mail address and ID under which the respondent joined our panel. Our support email address for ****** is *******************************************************

Kind Regards,
*******
Customer Answer
Date: 04/13/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint **# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Ipsos surveys appear on many survey panels .just wondering about that specific survey I sent the ** for . Apparently it was received , because I reported it to your privacy people and had my info removed

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************

Business Response
Date: 04/18/2023
Hi,

We confirm we dont hold any data in our records for your email address.

If by any chance, you receive a new notification from Ipsos, please forward it to ** for further investigation.

Moreover,all Ipsos invites include an unsubscribe link which will remove your email address from further communication.

Kind Regards,
*******
Initial Complaint
Date:02/10/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have done over 277 shops with ipsos shops and never had an issue. Then today *********************, sent me an email saying that my responses for the cellphone shops that I had completed and got 9 or 10 on were quote on quote similar. Its very interesting since the only answers that one can pick are by clicking and there is no written section other than writing about the how the associate treated you which is optional. Its also very interesting how an associate who is trained to know the product and highlight certain features isnt gonna highlight the same features that they were trained to highlight. It seems to me ***** has some issue with me for some unknown reason and has decided to ban me from ipsos because of this similarity in response. She also accused me having issuses with a lowes mystery shop in the past, yet I have never done any mystery shop for lowes so I do not understand this accusation of past transgressions. I would like to have my account restated and be compensated for all the jobs that I did including the ones that ***** just removed from my account which were six cellphone shops and the *** luxury store. I have been a highly loyal mystery shopper for ipsos and to be treated like trash by ***** has really caused me not to trust this company because I just want to make some extra cash and have fun mystery shopping.
Business Response
Date: 02/13/2023
Hello,

We've gotten in touch with the team handling Mystery Shopping related projects and the participant was removed because he submitted 18 shops with the exact same answer responses. These are smartphone recommendation shops, and statistically it is impossible he would have the exact same interaction and conversation across 18 stores.
He has been removed from the mystery shopping related projects and will not be invited to any more.

Have a nice day ahead!

Regards,
*******
Customer Answer
Date: 02/15/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:
Classic response from *****, what evidence do you have to support your statistically impossible assertions. I did not create the report nor did I write anything since one has to click the answers that your company has created. You are clearly just targeting me for some apparent reason and I would someone else to review your conduct and competents as a manager cause clearly you are very incompetent and biased. I will not accept this kind of treatment from anyone including you. The burden of proof is on you and I have done everything that was required as stated by YOUR guidelines. I await an independent individuals reply.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

***********************
Initial Complaint
Date:02/09/2023
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a member of Ipsos survey site for several years. I've enjoyed making money doing surveys for Ipsos. When I'm ready to withdraw my money it has always been for an Amazon Gift Card which is instant. On 1-26-23 I tried to get a $5 Amazon Gift Card but never received it. I wrote Ipsos and asked about the $5 and they never replied . Then on 2-3-23 I tried to get a $10 Amazon Gift Card but I never got that one either. I have probably sent over 100 messages and they all go unanswered. I don't know what else to do.
Customer Answer
Date: 02/09/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*******************
Initial Complaint
Date:01/31/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had been a member in good standing with Ipsos iSay for about 10 years. Recently I stopped getting survey invites and emailed them to find out why. I was told by *****, of the Ipsos iSay Support Team, that:"We have been reviewing our clients research requirements and, unfortunately, your member profile is no longer suitable for our needs. Consequently, your account was terminated, and no other survey invitations have been sent to you. This decision was made for market research purposes only, and were sorry if it caused you any inconvenience."I asked about the $8.81 they owe for surveys I already took and never received a response or the PayPal payout. Note that I created a review at Survey Police and ***** responded stating all I had to do was contact them and they would pay me, although she knew I had already done that.
Business Response
Date: 02/07/2023
Hi,

Ive checked our database and could not find the email exchange he is referring to using the email address he's provided.
I kindly ask the participant to send an email to ******************************************************* with the subject line 'Better Business Complaint' and we'll be sure to get back to him.

Regards,
*******

Customer Answer
Date: 02/24/2023
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

Ipsos is outright lying. I contacted them via the contact form on their website:

On 2022-12-14 15:57:18, ******* wrote:
********* ** **** ********** * *****
********* *** *******
********* ****** ****
***** *******
****** ******************************
******** ********
********
***** *** *** *** *********

Using the form on ****************************************************
*********** ******** ** **** ****** **** ********* **************
*************

The above information is on the ********* file I included with my initial complaint. I attached it to this response. Just above you'll see that the url to the contact form was included. That url is ****************************************************. You'll also notice the email adress is ******************************* the email address on my Ipsos account, and what I use to login to their website. I responded to *****'s email asking where the $8.81 was.

If Ipsos is referring to the email address I use at the BBB, that isn't germane. The email address is my name - **********************************************.

As I stated in my email to the BBB today, I'll be contacting *************************, *********************************** and the ** Attorney General to see about getting a positive outcome to the issue if Ipsos isn't willing to act in good faith and resolve the issue by remitting the $8.81 to my PayPal account.

Sincerely,
*********************************

In order for the BBB to appropriately process your response, you MUST answer the question above.

Business Response
Date: 04/18/2023
Hello,

We are really sorry **** feels this way however, lying or not compensation our members is not how we do business. The emails we have sent him were to a ***********' email address, not to the different domain one he is using on The Better Business Bureau platform.
We kindly ask **** to check the email address he has under the '@gmail.com' domain and reply to our emails. If that is not possible, we kindly ask him to reply on this platform and confirm we can go ahead and send him the $8 Amazon code.

Have a nice day ahead!

Regards,
Customer Answer
Date: 04/18/2023
Better Business Bureau:
Ipsos wasn't acting in good faith from the beginning. This could have been resolved on 12/15, but they chose not to.
I accepted Ipsos's offer of an $8 Amazon gift card back on 3/2, yet here we are again over a month later. They have my email addresses. They could have sent the code to either address ******************************** *******************************************]. If they had any intention on settling the issue they would have sent the code. They have not.
This is the most recent email correspondence between me and Ipsos:
------------------------------------------------------------------------------
I agreed to that over a month ago on 3/2.

*********************************

On 4/18/2023 8:54 AM, Ipsos iSay US wrote:

*** ********* **** ********* ** *** ****** ******** ********* *** ********* *** *** ***** ****** *** ******* *** ******** *** ****** *** ************ *** *** *** ****** ********** ***** **** ****** ** ******** **** ******** ** ***** *** *** *********** ** ****** **** ********* ****** *** * ** ****** ***** ****** *** ** **** ** *** ***** **** **** ****** ** **** ** *** **** *** *** ******* ***** *** *** **** **** ************** ******** ***** ***** **** ******* ****
------------------------------------------------------------------------------
Once again I accept the offer of an $8 Amazon gift card. Until I receive the code, however, the issue remains unresolved.

Sincerely,

*********************************
Initial Complaint
Date:12/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for Ipsos and began taking surveys on December 7. I spent a lot of time doing this. I went to cash in my **** points and it tells me oops you do not have enough points to redeem this reward even when some of the rewards require far less points. I am beyond frustrated because I spent so much of my free time doing this. I do surveys for another company and they are always prompt in giving me my rewards. Ipsos has not responded to my email requesting help on this manner. This makes me feel like Ipsos is a scam.
Business Response
Date: 12/16/2022
Hello,

The respondent's ticket was replied yesterday, December 15th. We recommend also checking the spam folder in case our message was directed there.

Kind Regards,
*******
Customer Answer
Date: 12/20/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I received an email from Ipsos in response to my initial message to them prior to contacting BBB. The contents of this email are as follows:

We have been reviewing our clients research requirements and, unfortunately, your member profile is no longer suitable for our needs. Consequently, your account was terminated, and no other survey invitations have been sent to you.
Please also note that we reserve the right to cancel a membership without warning or having to justify the decision afterwards, according to our terms and conditions, which you agreed to when you joined our panel.
This decision was made for market research purposes only, and were sorry if it caused you any inconvenience. The personal information youve provided will not be used to contact you and will not be passed to any third parties.
You can read more about our terms and conditions and privacy policy at: ***********************************************************************************************************************************************;
Thank you for your past participation!

This is fine, but I believe I am still entitled to the money I earned before my account was cancelled. I spent several hours answering questions during free time. It is wrong for a company to rob people of time and not pay them what they promised. It is only ***** and that isnt much but it is the principle of the matter.

In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*****************************

Business Response
Date: 02/07/2023
Hi,

We apologize for the late reply. We have had trouble accessing the BBB account.
Please let the respondent know that since were unable to activate her account,we offer her the possibility to redeem the remaining points for a $19 Amazon code.
My colleagues will also send her an email to which we'd appreciate her reply.

Regards,
*******
Initial Complaint
Date:12/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
ON 12/05/2022 I performed a mystery shop at a Home Deppt in *********;;e, ** for iPSOS. I agreed to perform this service for $55.00 and was given shopper guidelines to follow, as well as a shopping list to use for evaluating the competence and service of the ********** employees. The shopper guidelines stated that I must purchase the exact items and provide a receipt as proof, and if there were any items unavailable on my list to substitute it for an item of the same type and f similar value. When I performed this shop, the majority of products on my list were available and I purchased; however there was a 24 pack of water on my shopping list and this shop was completely out of rock, and does not carry any other 24 pack case of anything, so I asked two different associates to be sure and noted this in my shopper report. However, iPSOS si refusing to provide the wages agreed upon because I did not substitute this item, which could not be substituted. IPSOS is advertising as numerous different company names and advertising high-paying mystery shops, but not paying the mystery shoppers. This is the second assignment Iveperformed through them, the first being through a company owned by them but separate from the iPSOS name, and both assignments were unpaid though they were completed and submitted as the guidelines stated. This is theft. I wasted so much time and effort for nothing. People dont have the finances to lose these days, and it is unnerving to be scammed for your time and effort.
Business Response
Date: 12/09/2022

Hi,

We have reached out to the team handling this project and we will get back as soon as we have an update.

Regards,
*******
Ipsos iSay Support Team
Initial Complaint
Date:11/16/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a member of ipsos for more than 3 years and I have not had a problem claiming the rewards a month ago they have not sent me surveys and I cannot withdraw my reward of **** points, which is equivalent to $40, contact ipsos and they tell me that my account has been canceled without reason and what can you do to accept the conditions but and the rewards.
Business Response
Date: 11/28/2022
Hello,

Please let the respondent know that in the next couple of days we will send a $40 Amazon Electronic gift card to the email provided, ******************* ,equivalent to the previous account balance.

Kind Regards,
*******
Initial Complaint
Date:10/27/2022
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am part of the ************************ through Ipsos. I complete surveys in the community and receive "******" points, which is another app. I have usually been compensated promptly, but I have not received my points for the last 3 surveys, which have been over the last few months. I am owed **** ****** points. I have reached out to support on the community, and they have said they will look into it, but I still have not received a response. I would just like to finally get the points I'm owed.
Business Response
Date: 11/01/2022
Hello,

We have not been able to find the respondent in our panel with the information provided. Can you please ask the respondent to send the email address under which she joined Ipsos iSay?
We are not sure what "******" points are . Ipsos iSay panelists receive iSay point for completing our surveys, so it is possible that the respondent is referring to another survey site in which case she should contact them directly in regards to this issue.

Kind regards,
*******
Customer Answer
Date: 11/01/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I am not a member of ipsos isay. It is a separate community run through ipsos called The ************************* Here is the link: *********************************************************************. They pay for surveys completed in Perky Points, which can be redeemed for rewards through another app called ******. It is Ipsos that runs this community though.
My email for the community is ************************ and my username is *********
In order for the BBB to appropriately process your response, you MUST answer the question above.

Sincerely,

*************************

Customer Answer
Date: 11/02/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

*************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Ipsos is NOT a BBB Accredited Business.