Reviews

Review Details

• Review fromTzippora M

  Date: 10/13/2024

  1 star

  Tzippora M

  Date: 10/13/2024

  VERY ANGRY- this company first scams you to enroll through some third parties sometimes (in my case was a fake marketing team that used to go under *************** but had wayyyyyyyyy too many complaints and now goes under Prospect Ignite. I am going to request money back from them next. Basically they took my permissions when I allowed ****** to log in when I signed up and saved it somehow and made updates to my business listing changing phone numbers etc,, and have to see what other damages. Now I have no way of contacting anyone to cancel or get off the Yext directory. So *************** or prospect ignite doing business also as ************* controls all my listings. Very bad. I expect a refund for signing up and full access to my listings back so that I can cancel the subscription correctly. Thank you
  

  Yext, Inc.

  Date: 10/15/2024

  Hi Tzippora,
  

  As you have confirmed, you do not have a Yext subscription. You declined to share any information about your business with our Support team and so we could not confirm if you are receiving Listings through any affiliated digital marketing services.
  
  Any listings that aren't powered through our service have not been edited or created by Yext. We can only manage the listings of businesses that have a subscription with us. Listings can often be created on the web from a multitude of sources, and our mission is to assist business owners with updating and syncing their information across the web.
  
  Since you do not have an account with Yext, we haven't provided any information about your business to any search directories. My best advice is to find the original data provider for the incorrect listings and submit corrections there. Admittedly, this approach requires a bit more elbow grease than the Yext platform but is still a viable and free/less costly option.
  
  
  One of those sources is data aggregators, which are sites that crawl the internet for public records, utility bills, free government feeds, etc. Search engines like Google then pay those data aggregators to use the information they gathered to make updates to the business listings on their sites. You can use the following contact information to get in touch with the four major data aggregators. Sending your updated business address to them is a good place to start.
  
  Infogroup: www.expressupdate.com
  Neustar/Localeze: 1-800-960-3755
  InfoUSA: 800-835-5856
  Acxiom: 888-322-9466
  
  Thank you for your understanding.

• Review fromDavid C

  Date: 04/23/2024

  1 star
  I signed up for a partner which I was told was every three months, which was fine. I agreed but I have informed them that my business can no longer support the service and have gone an entire different direction as its barely floating along and I have completed my year with them. They told me I cant cancel and I have to pay for another year!? What am I suppose to do with a service I dont need and cant afford ? I looked and all they sent was one reminder email vaguely in October to my spam folder. No one calls or follow up but boy to sign me up Ive been followed up since 2018 from different sales people. Renewal tactics are sneaky send a one vague reminder and hopefully it goes unseen. Also no email as a support email had to dig through the help section to find a form to request canceling it should be on my dashboard.My credit card had been compromised this their payment didnt go through now they threaten me with collection way to go multimillion dollar company bullying and pushing around someone that has enough work just to get by and not have the power shut off. Partner id # *******

• Review fromMarvin B

  Date: 02/04/2024

  1 star
  One of the worst companies out there. They peddle misinformation and then charge people to fix it.

• Review fromwilliam m

  Date: 06/13/2023

  1 star

  william m

  Date: 06/13/2023

  I have purchase the service is over 3 weeks i cant use social post Because their software Not provide same same than previews years i have paid 500 per one year they dont have Phone costumer support any More i have send several email asking than why the software Not allow me use social post any more they not fixing the issue im tired of send than Bunch email and Nothing happen i just asking than to give me my money back so far they Not say nothing about that i will express what happen in the next review so far bad experience
  

  Yext, Inc.

  Date: 06/14/2023

  Hi ****, there are no active accounts or emails to our Support team under your email, ************************ If you believe this is a mistake and have an active account with us, please contact our Support team at ************************************************************* with the business name and phone number that *** be associated with an account, as well links to any listings you are having trouble with. Thank you.

• Review fromLara L

  Date: 04/20/2023

  1 star

  Lara L

  Date: 04/20/2023

  I have been trying to talk to someone at YEXT for over four months! I have tried everything and nobody responds. I am left with leaving bad reviews on as many sites as possible to try and get them to pay attention to me. I would like someone to contact me about my issues asap.
  

  Yext, Inc.

  Date: 05/01/2023

  Hi ****. we'd like to connect and ensure your account questions are answered. We have reached out several times in the few weeks, including a direct response to your email to our Support team but have not heard back. Please check your spam folder in case our messages are being routed there. You can also log in on the help center [*********************************************************] and view your ticket activity. We look forward to speaking with you and getting your account back on track. Thank you!

• Review fromJennifer C.

  Date: 11/12/2022

  1 star

  Jennifer C.

  Date: 11/12/2022

  I am a small business owner that has a ***** business listing. Yext has taken over handling ***** business listings. When I went to update the ***** business listing (which small business owners are supposed to have the ability to do free of charge), I had to ****** instructions on how to correct the listing because the link was very well hidden on the page below large offers to purchase their expensive directory update service. The link appeared to be intentionally very difficult for the average small business person to find. I updated the business listing, which appeared to display correctly on *****. I checked back a week later, and what did Yext do? The ***** business listing had been completely deleted from being published online. They said I had opted out of having the free ***** business listing when I had very intentionally updated it and intended to retain it and had not opted out of anything. When I logged in to check the listing, I also found that they had raised the price of their listing service from approximately $449.00 to $699.00 per year within a week. These charges seem absurd given that Individual business directories have an ethical duty to maintain accurate business directory listings and to verify their accuracy periodically. My impression is that Yext is making it very difficult, if not impossible, for small business owners to update their free ***** business profile and that they are doing this as a very underhanded tactic to force small business owners into purchasing their service. My impression is this is a highly unethical company that is taking direct and overt advantage of small business owners.
  

  Yext, Inc.

  Date: 11/28/2022

  Hi ********,We understand you are trying to update your business information on *****. With a ***** Free Basic listing, we are only able to supply business information to *****, and **** does not have full reign of *****'s database. The ***** Free Basic Listing submission does not guarantee that the listing will be updated. The information is submitted to ***** for review, and ***** alone has control over whether the business information is updated. ***** aggregates information from a variety of sources, and so we strongly advise submitting your updates to those sources as well. You can contact Data Axle and Localeze directly by phone or email at ***************************** and *******************************************We'd like to further clarify that without a **** subscription, **** is not locking any of your business data on any publisher within our Knowledge Network. Some may not have a free claim option, which is not a function of ****. We are certainly not trying to pass the buck here; this is simply what the landscape of local listings looks like. This is why our goal has always been to put the power into the business owner's hands to control their data across multiple platforms. This is why **** is the leading location management platform. We certainly respect your decision as a business owner to not work with ****, so we can only point you to the best available outlets within the confines of the publishers you are trying to update. If you'd like to get another look at your ***** Free Basic Listing submission, you can also reach out to us at *************.We hope this clears up the situation. Best of luck.

• Review fromdavid s

  Date: 10/05/2022

  1 star

  david s

  Date: 10/05/2022

  I CAN'T COUNT HOW MANY TIMES IV'E TRIED TO TALK TO A HUMAN FROM YEXT ON RESOLVING A PAYMENT I MADE AND NEVER RECEIVED THE SERVICES FOR WHICH I PAID.MY BANK STAEMENT CLEARLY SHOWS PAYMENT MADE TO YEXT AS THE ***** FROM MY ACCOUNT BUT YEXT HAS NOTHING SHOWING I MADE THAT PAYMENT. I THINK I WILL *** THIS COMPANY FOR SUCH A DIASTER TO MY COMPANY. **************
  

  Yext, Inc.

  Date: 10/06/2022

  Hi *****, we'd like to get to the bottom of the situation. We have not found any active account under your name, no recent charges, or any sort of requests for billing. Please reach out to our Support team by going to our contact page at *******************************************. Please include your full name, billing phone number, and the date/sum of your charge. We are certain we can clear this up for you. Kind regards.