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Business Profile

Maxillofacial

Oral & Maxillofacial Surgery of New York City

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Maxillofacial.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/30/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of surgery: July 5, 2022 Purpose of surgery: wisdom tooth surgery Amount I paid: $1870 Complaint reason: When they checked my insurance they said ************ on my network and insurance will be covered for 90%, but I have to pay full amount $1870 first and waiting for insurance refund. My teeth was painful so I agree with that and trust them. But when I received the bill the insurance said that doctor wasn't in my network, which means I was scammed by that doctor and office. When I call them for confirming and arguing on price, they just hung up my phone What I want: I want to report them as a scammer, I also want my money back or have discount on price cause $1200 (after my insurance covered a part) was too expansive for me, and if they told me the truth I won't choose out-network doctor for surgery.

    Business Response

    Date: 10/14/2022

    Hello ********,

    I received a letter from BBB regarding a customer complaint.  I have since communicated with the customer and all is resolved.  Please fell free to contact the customer so that the complaint can be removed.  I do not think there needs to be a response on our end of things if the customer is willing to take it down.  Please go ahead and contact her directly. Thanks.

    ************************* (******)

Oral & Maxillofacial Surgery of New York City is NOT a BBB Accredited Business.

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