Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called dinnerly on the 31st to change my address to my new home in *******. Upon changing my address I was told that it was updated and the next day was charged for my box that was going to arrive on 1/5. On 1/4 I got notification saying it was delivered and it was... to my old address in *********. I called dinnerly that day to try and find out what happened around 12pm and was on hold for about 35 mins when I elected to receive a call back... that never happened. I called the next day and the customer service person that answered was dismissive and rude. I wanted a new box sent to my new address or a refund as I did not receive what I paid for. He then sent me to my email where he said it states that my box would be going to my previous address but why was I not told this on the phone when I called for the address change? Shady? This email also claims that my next three boxes wouldnt be going to my new address but the one on its way is going to the correct address. I requested to speak to a manager and when he said that the manager would call me back in 24 hours I got heated because last time I requested a call back I never got one. He then ended the communication with me. I may have been a little angry on the phone but he was also very dismissive of my issues and generally bad at customer service, I have worked it for 10 years so I know quality when I see it.

  Business Response

  Date: 01/06/2023

  Hi *****, thanks for reaching out. We're really sorry to hear about this and completely understand your point. We have carefully reviewed your case and can see that an escalation request was already addressed by one of our case managers and a refund of $74.13 has been reverted to your payment method. Additionally, just as you mentioned, it should have definitely been advised to you on the first contact via phone, that the address needed to be updated for your January 5th order. We have forwarded this feedback to the agent in question to ensure this does not happen again. We have also forwarded the comments you provided over the phone call yesterday to our team, so we can review if further training is necessary. Please feel free to reach out to us at any time if there's anything else we can do to help and, yet again, we want to extend our apologies over this experience. All our best.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was erroneously shipped 2 boxes without prior notice other than shipment info and without any notification of menu selections. I do not and have not ordered weekly from this company, usually once a month or biweekly. I did make an attempt to discontinue the second box like 5 days before delivery, however that apparently that didn't happen. On either order, I wasn't sent menu options, no matter what they say were sent. Furthermore, I'm not home to receive any of the shipments. I'm extremely disappointed in the way things has been handled thus far and have requested to cancel any further service with the company. I think that a fair and equitable solution would be to meet me halfway concerning the 2 shipments. Even if I was home. I wouldn't have ordered 2 boxes back to back.

  Business Response

  Date: 12/01/2022

  Hi *******, thanks for reaching out. We're so sorry for the experience that you've had with our service. With Dinnerly, we send a courtesy email prior to every order entering the production process. There is also another email sent before the order is shipped to remind you of the ingredients that you will need to have at home to prepare your meals. Depending on the email provider, it is possible that they are not sent to your primary folder, as it is an automated email. Nonetheless, Dinnerly is a self-managed subscription, and you always have the option to edit or skip your order before the production begins. If this is not done, a box with pre-made selections will be sent, as part of the subscription. Unfortunately, after the order enters production, you are no longer able to cancel it on your end. It is always best to contact our customer service through the live channels in order to investigate all possible solutions as soon as possible. Since the case manager already reviewed your case, I'm afraid there's nothing else we can do to help. I'm sorry for any inconvenience caused by this. If there is any other matter that we can help you with, don't hesitate to reach out to our customer care team via email at ****************************** live chat, phone call, or ******** chat. All the best!

  Customer Answer

  Date: 12/01/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   As explained to your representatives I did not receive any correspondence about menu selections for either shipment, only shipping. Had I received the correspondence I would have responded to have you discontinue the shipping process....knowing I wasn't home to receive either box. You are stealing from me as I DID NOT  authorize either shipment. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************************
  
  
  
  
   
  

  Business Response

  Date: 12/29/2022

  Hi ******, thank you for reaching out. We're sorry to hear that you weren't satisfied with how the situation was handled when you first reported it. We have investigated this with our digital and marketing teams, who assured us that the emails regarding the delivery day changes during the holiday period were sent, and we didn't receive any request to cancel these orders prior to the cut-off period. We offer our customers the opportunity to skip deliveries in the settings of their account at any time, in advance. Our procurement deadline is in the terms and conditions of our service. Once this date has passed, we purchase the ingredients from our suppliers and pay for shipping, which is the reason we give out the deadline to our customers. Once this date has passed, we can no longer cancel or process a refund for an order. Additionally, as the case manager had already reviewed your request, we are not able to provide a different solution at this moment. If there is any other matter that we can help you with, don't hesitate to reach out to our customer care team via email at ****************************** live chat, phone call, or ******** chat. All the best!

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered my first meal box and it arrived with the ice pack damaged. All of the food was soaking in several inches of ice pack contents. I contacted Dinnerly immediately and did not receive any response for several days. At that point, all they said was "we hope you were able to use your ingredients still". I replied telling them I was not able to use the ingredients. It took them another several days to reply and all they offered was a $10 credit towars a future order. I requestes a refund or replacement for the damaged product, but they refused.

  Business Response

  Date: 11/14/2022

  Hi ******, thanks for reaching out. I'm sorry to hear about the poor experience you had with your first box and the damaged ice packs, and for the delay in replying. While its not an excuse, weve been getting an unusually high number of queries and calls and are doing our best to get back to our members as a top priority. I can see this issue has already been reported, and please rest assured that our Food Safety and ***************** team makes sure that our ice packs are made of a non-toxic and non-hazardous gel, so all ingredients are perfectly safe to consume once washed. Our team has also refunded the offered credit back to your payment method. Please allow up to 7 business days for the funds to be available back on your account, depending on your bank's processing times. If you have any other questions, don't hesitate to get in touch with our friendly customer care team. All the best

  Customer Answer

  Date: 11/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I was not able to use any of the ingredients due to the damage and delayed response in telling me that the ice pack was non toxic. I would like a full refund. 

  
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ************************* ******
  
  
  
  
   
  

  Business Response

  Date: 12/01/2022

  Hi ******, thanks for reaching out. I'm sorry, again, to know about the poor experience you had with your first box and the damaged ice packs. I can see that this issue has already been reported and handled. Our team has also refunded the offered credit back to your payment method., which should already be reflected on your end. About your refund request for the order, I can see an email was sent out to you, please check if and reply, if possible. If you have any other questions, don't hesitate to get in touch with our friendly customer care team. All the best
  

  Customer Answer

  Date: 12/10/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ************************* ******
  
  
  
   
  
  

• Initial Complaint

  Date:10/31/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a box to be delivered today 10/28/2022. I received a notification that the delivery had been made to check the door to find there was no box. I walked around my building in my apartment complex and I didn't see any box nor did I see a Prius that the delivery driver was using. I then came inside and called the logistics partner regarding the delivery. The agent notated that the *** location that the driver delivered my box to was definitely not my apartment complex. I pulled up the gps map location for my delivery and saw that it was delivered to an apartment complex about a mile away from me. I proceeded to drive over to that complex and went to the same apartment number there as i live in. There was no box outside the door. I knocked several times and rang the bell several times but nobody came to the door. I called Dinnerly customer support and the representative was nice and he filled the complaint and he credited me for my box which was around $80. This is all fine and dandy except now I have to now shop for the week and spend $150-200. I explained this to the rep and he understood my concern but stated that company policy prevents him from providing me any more credits. All I was looking for was one more free week to compensate for what I was spending. We changed to Dinnerly from EveryPlate and we are spending more money every week with Dinnerly than we were with EveryPlate but we prefer your food over EveryPlate's so it's worth spending more money. But this situation concerns us. At least with EveryPlate our boxes were delivered by reliable logistics partners **** or ******* and not some random person in their personal vehicle. At this point my wife is ready to cancel and move back to EveryPlate. At this point because we've had to escalate to a BBB complaint we would like two free weeks to compensate for this inconvenience and to keep us as long term customers. We were with EveryPlate for 9 months and planned to be with Dinnerly permanently.

  Business Response

  Date: 11/14/2022

  Hi ******, we're sorry for the experience you encountered with our service. I can certainly understand how this issue has negatively impacted you and I would like you to rest assured, as our logistics team is still investigating this issue in full detail with our suppliers. I will also pass on your feedback regarding the compensation amount. Your feedback is of great value to us, as we rely on it to keep improving our service. Our policy is to only credit or refund the cost of the box when these situations occur. Nonetheless, as an exception, we were able to ***** you a full box credit of $79.47 to make up for all the inconveniences caused. As always, if you need any additional assistance, please feel free to reach out to our customer communications department via email at ****************************** live chat, phone call, or ******** chat. All the best!

  Customer Answer

  Date: 11/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   For the mistake and having to spend significantly more at the grocery store than the box cost it just doesnt seem appropriate 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *********************
  
  
  
  
   
  

  Business Response

  Date: 11/17/2022

  Hi ******, thanks for your feedback. We're so sorry that our solution to your inquiry was not to your expectation. Here at Dinnerly, we compensate customers for mishaps with their boxes based on the ingredients affected. This is because we are unable to send replacements, due to the fact that our ingredients for the deliveries are bought in their exact amount. We do understand your disappointment, and we really appreciate your feedback. Rest assured, that your comments have been forwarded to our internal teams for evaluation, as we are always looking to improve our processes. We are also investigating the performance of our delivery partner in your area. Should their performance be below quality, rest assured we will do everything to incorporate other options. At this time, as an exceptional extra full box compensation has been granted, any further compensation is more than what we are able to do for our customers. If you need any additional assistance, please feel free to reach out to our friendly customer care team via email at ****************************** live chat, phone call, or ******** chat. All the best! 

  Customer Answer

  Date: 11/29/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  *********************
  
  
  
   
  
  

• Initial Complaint

  Date:10/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Dinnerly last weekend after looking at their menu options. I spoke w/ my Dr. early this week and she recommended for me to cancel due to health reasons. I did so. I was surprised I was charged when I signed up for the box, and tried to contact **************** Monday - Sent e-mail Tuesday and finally got someone on the phone today. Requested a refund, confirm cancellation and not receiving the box. They said that I would still receive, and was charged. I explained my situation and was put on hold and said charge still stood and I would be receiving the box. I asked to speak with a manager,and was told I would hear from one in ***** hours. I re-explained the situation and let them know I would not be available to get the box, nor if I could be allowed to eat it, and did not have a way to donate - or have a friend or family receive. They confirmed they would be shipping in 2+ days but were not willing to work with me towards resolution. I would like a refund and full cancellation of that box. Per my conversation with their customer service team. They would rather make $ and waste food, very disappointed in their service.

  Business Response

  Date: 10/20/2022

  Hi *****, we're sorry for the experience you encountered with our service. Dinnerly is a weekly subscription-based service, which is communicated on our website and in our correspondence. We offer our customers the opportunity to skip deliveries in the settings of their account at any time and there is also the option to deactivate the subscription at any time after signing up should they only want to receive the first box. In your case, as your request was to cancel the first delivery, this had to be done from our end, since your first order was charged during the sign up process, to confirm the payment details associated with your account. If neither actions are communicated to us before the procurement deadline, then a box will be sent out as part of the weekly subscription. Our procurement deadline is the terms and conditions of our service. Once this date has passed we purchase the ingredients from our suppliers and pay for shipping, which is the reason we give out the deadline to our customers. Once this date has passed we can no longer cancel or process a refund for an order. However, considering your case, our manager decided to ***** you a full refund for the amount paid for this order and we have also requested that our shipping partner donates the package to a charity of their choice to avoid the food from going to waste. However, for future reference, keep in mind that, for orders delivered on Sunday, you always have until the Sunday preceding this, until 11:59 p.m. local time to edit or cancel your order since the regular billing takes place on Mondays at midnight. As always, if you need any additional assistance, please feel free to reach out to our customer communications department via email at ****************************** live chat, phone call, or ******** chat. All the best!

• Initial Complaint

  Date:10/04/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the end of September, we ordered 5 meals for 4 from the company Dinnerly that was to be delivered on Sunday, October 2nd. On September 29th, we received an email that delivery "could" be affected by the hurricane that hit ******* and the eastern coast. The tracking information that was provided by Dinnerly showed the box shipping from *****, but Fed Ex showed that the tracking had been created on September 26th and nothing further was given to Fed Ex. Additionally, no further communication took place from Dinnerly as to whether the box was truly delayed. In fact, we received an email on Saturday, October 1st stating the delivery was on time as expected. We waited for this box and nothing showed up. We then contacted Dinnerly via chat as it was late. The agent stated that the box could not be delivered due to concern for the driver's safety. The hurricane had passed several days prior by this time, and yet we were told our delivery couldn't be made due to driver safety. We simply asked at that time for the new delivery date. The agent refused to give us any details, no delivery date, no information on when the box would even be ready for shipping, and would not provide any further information. We asked to speak to a supervisor via phone call. The supervisor refused to call and sent an email stating exactly what the agent said, that delivery information would not be provided and the delay was now due to driver safety. But weather conditions do not match this information. It is unacceptable that they cannot communicate when the food will ship, be delivered, or communicate in an effective manner without blaming driver safety issues when that is clearly not an issue at this point in time.

  Business Response

  Date: 10/04/2022

  Hi *****, we're sorry for the experience you encountered with our service. Unfortunately, due to the severe weather conditions in your area and near our production center, and as stated in the email sent by our team on 09/29, your delivery was delayed. We understand how this can be inconvenient to you as you rely on our boxes to prepare your weekly meals. However, in order to keep our drivers safe, this measure had to be put in place. Unfortunately, we have yet to receive confirmation from our courier on when your package will be sent out for delivery. However, as soon as we receive an update, we'll make sure to follow up with you via email. Of course, if any other questions arise, feel free to provide them to our friendly customer communications team. All our best!

• Initial Complaint

  Date:09/27/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/26/22, realized that when I was sick last week and not able to choose my menu for this weeks delivery, went online to see what I could do but no options given. I immediately called them, explained that I was sick last week and not able to choose my meals for this week. I have a gluten allergy and cannot have anything with gluten, the site said my meals were chosen from what I previously ordered which is not true because 3/4 meals contain gluten. I explained to the customer service person and I was told there isnt anything they can do so I should give my box to a friend that they are not responsible if you forget to order. I explained again how I was sick last week and unable to get online to choose my meals for this week and if they could please make this one time exception and let me please return my box when it arrives and place a new order. Said again they are not responsible and I cant do anything about it. Worst customer service ever! Now I am mad at myself for not contacting them last week when I received an item opened, I brushed it off as we all make mistakes and bought it for my recipe instead of filing a complaint. They need better business protocols and better customer service because life happens. We loved the service a food, they lost a customer who would have stayed. Now I will have 3 meals I cannot eat. Shame on you Dinnerly!

  Business Response

  Date: 09/27/2022

  Hi ****, Thank you for your feedback. Please accept our most sincere apologies for the experience that you had upon attempting to cancel your order. We have passed on your comments to our customer communications team and an expert will soon reach out to you. Kind regards.

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dinnerly has some serious issues with their website and they refuse to acknowledge them. I skipped a week of dinners and they sent me a box anyway, charging me $79.47 for their pre-selected meals when every kit I had previously received were never ever their pre-selected meals as I always went in and chose what I wanted.They lied to me, and Discover card, when they claim I did not skip the week.They lied to me, and Discover card, stating they sent me emails when they absolutely did not.They lied to me, and Discover card, when they stated I "chose" those meals.It is not my fault there was a glitch in their system. I work on the web for a living and know it happens. I'm so sick of companies making errors then blaming it on the consumer. It happens all the time anymore!They need to be held accountable for their actions and their lack of tech people to keep things running smoothly. One can look at my order history and see I never ever chose any of those particular food items on any prior order. I do not eat tilapia nor tofu. Never ever never.They have absolutely zero customer service in the USA and not one person there owns the case nor takes responsibility, a different person responds each time without even knowing the whole story.It's unbelievable and completely UNACCEPTABLE.I need my $79.47 refunded to me.Thank you!

  Business Response

  Date: 09/23/2022

  Hello ****, thank you for your feedback. Please accept my sincere apologies for the experience you encounter with us. We set high standards for ourselves and are truly sorry to hear that the standards were not met. Upon investigation, I was able to confirm that our team already reach out to you about this matter. Please let us know if I can help with anything else. All the best!

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9-8-2022 I received my first Dinnerly box that was delivered a day late and when I saw the box the lack of ingredients involved in the meals as the are ***** and missing ingredients I canceled the services promptly with in ***************************************************************************************************************************************** canceling the account and is refusing to refund me the money for a service I will not be receiving for the next weeks meal services so in short they are fraudulently keeping my money for a service they are not providing not to mention that this meal kit service dose not provide the consumer with some of the most crucial items for the meals

  Business Response

  Date: 09/12/2022

  Hi ******, please accept our apologies for the inconvenience you encountered with us. Unfortunately, by the time you contacted us, we were already past the cut-off to edit or skip your order. We have this deadline to ensure our ********************** has enough time to source your ingredients from our suppliers and farmers so everything gets to you on time. However, despite not being our regular procedure, one of our managers granted you a cancellation as an exception for this particular order that was due on 09/14 and a full refund of $94.70 has been issued on our end and should reflect on your bank account within the next 7 business days. For future reference, keep in mind that your orders delivered on Wednesday are always charged on the Thursday prior to your delivery date at midnight, meaning you always have until the Wednesday preceding your delivery date at 11:59 p.m. local time to make any changes or cancel the subscription to avoid your orders from being processed. Feel free to reach out if you have any questions or feedback. Best wishes!

  Customer Answer

  Date: 09/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:09/08/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered my information to join Dinnerly, a food delivery service, NEVER PLACED AN ORDER! They took it upon themselves to order whatever they felt like sending and sent it to me without any notification whatsoever that they were charging my credit card $37.17! This box was delivered and sat for 3 hours on my step, because they NEVER notified me of the charge nor did they notify me they were sending anything. The blood from the steak leaked all over. Had I "KNOWN" this was being delivered once I WOULD place an order, I would have been looking out for a box. When I notified them that I did not place an order she told me once I joined an order is placed, even though I DID NOT ORDER ANYTHING, and there is nothing they can do now. That was "*****" that gave me that information. I would appreciate the refund of $37.17 since I NEVER authorized a *****!

  Business Response

  Date: 09/08/2022

  Hello ******, thank you for your feedback. Please accept my sincere apologies for the experience you encounter with us. We set high standards to ourselves and are truly sorry to hear that the standards was not met. Upon investigation I was able to confirm that our team already reach out to you about this matter. If you need further assistance , please make sure you contact out to us. All the best!

  Customer Answer

  Date: 09/09/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Your associate did NOT resolve this matter.  I did not order anything nor did I click to PAY! I would never have ordered LOW CARB anything!!!! I was NEVER given the opportunity on your site to choose my meals.  A refund is appreciated. 

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *****************************
  
  
  
  
   
  

  Business Response

  Date: 10/20/2022

  Hi ******, thanks for your feedback. I'm sorry to hear you were unhappy with the resolution of this case. As my colleague mentioned, it's not required to create an account in order to view our recipes, which are available at dinnerly.com/menu. When creating an account with us, you are enrolling in a subscription, as Dinnerly is a flexible, self-managed subscription service. This means that when you order your first box, you become a member, and decide for yourself which weeks you want to receive a Dinnerly box. Only after you fill in your details and confirm that you have read and accepted the terms and conditions, is your account created and your order placed and billed. Even though only the first order is paid upfront, you can still change or cancel before the cutoff (6-7 days before the delivery day). Since your first request to cancel was only placed after the delivery of the box, the request was handled as per our terms and conditions. Don't hesitate to get in touch with our customer care team if you have any other questions or concerns. All the best.

  Customer Answer

  Date: 10/21/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  THIS IS FRAUD!  I will contact the federal trade commission as well as a lawyer.  What don't you or YOUR rep get???? I DID NOT ORDER MY "OWN" FOOD.  YOU PEOPLE DID THIS ON YOUR OWN.  YOU OWE ME THE AMOUNT YOU FRAUDULENTLY CHARGED ON MY CREDIT CARD AND EXPECT IT TO BE RETURNED.

   

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
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