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Business Profile

Mediation Coaching

Ziva Meditation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mediation Coaching.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/28/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the Ziva Online meditation course on 5/21. It twas an advertisement on InstaGram. The seller provides a 30-day money back guarantee. Unsatisfied with the product, I requested a refund within the 30-day window on 6/16. I didn't receive a response or acknowledgement. I emailed again on 6/19, 6/23 and 6/25. The only contact option the company provides is an email address: ***************************** and that's what I used. I feel like they are waiting for me to give up. There is no auto reply or any acknowledgement that they are working on my claim. I think they are just stealing money from people. I paid $315.21 for the course.

    Business Response

    Date: 06/28/2024

    Hello ****,

    Thank you for reaching out regarding *****'s complaint (ID *********

    Upon receiving your notice today we investigated in our inbox and call history but were unable to locate previous messages from *****. We searched under her name, email and phone number but were unable to locate previous communication from her (see images attached).

    Following the notice we received, we immediately processed a full refund of her purchase and emailed her the details and information. See the invoice with the refund information attached. Our team has communicated the full details with the customer and has offered to speak with the customer over the phone if she would like to communicate further. 

    Please let us know if you have any further questions or need further proof from our end. 

    Thank you and warm wishes, 
    The Ziva Team

Ziva Meditation is NOT a BBB Accredited Business.

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