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Business Profile

Mental Health Services

Grouport

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a one-time fee for a group therapy program at $299.00 in February 2024. In April 2023, I concluded the program and did not elect to continue services. I did not receive a notification until July 23, 2024 when I was charged a recurring fee of $100.00. After multiple attempts to receive a refund and confirmation that I did not elect nor want to receive services, I contacted my bank to report the unwarranted transaction and to issue a stop payment. I'd like to escalate this issue with this report as the company is unresponsive and has been unresponsive to my concerns about their payment and services.

  • Initial Complaint

    Date:01/25/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with this online therapy provider for a workshop in the Summer of 2023. I took the workshop, which ended in August, the same month as my final payment. I never renewed nor did I sign up for any additional workshops as my work schedule changed and I was unable to continue. Grouport continued to charge me every month since then for $100. I contacted them in September to inquire. They informed me that this is a recurring lifetime charge/membership, which I was NEVER told during the time of my initial purchase. I asked them to cancel my account. They informed me that they did. I went into my account, yesterday, to go over my charges to find that they have still been charging me $100 for the last four months. I want my account canceled and I want to be refunded. I also reported them to my bank as fraud.

  • Initial Complaint

    Date:09/08/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company fraudulently advertised group therapy for various mental health issues without mentioning that the actual group therapy was only available in 3 states, excluding mine. Rather theyre classes, which is NOT what was advertised or delivered. $299 is what it cost and I want that back. They prey on extremely vulnerable **************** not the only one speaking out.

  • Initial Complaint

    Date:08/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I attempted to cancel my service. Their platform requires submission via a portal. I completed the form, but it must not have registered and my subscription was renewed. Despite their site having a customer account space, I was never given access to one so I could not confirm that my subscription was still active.Upon renewal, I reached out to Grouport to request a refund and to correctly terminate my subscription. They refused.

    Customer Answer

    Date: 09/11/2023

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Grouport Inc. has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    *************************

Grouport is NOT a BBB Accredited Business.

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