We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mental Health Services

Minded, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Andrew S

    Date: 03/02/2023

    I was a satisfied customer of ********************** for several months. I'm leaving this one-star review due to what has followed since the cancellation of my subscription. Weeks ago, I decided to part ways with Minded once they let me know I could no longer obtain my prescription through their website. It would not have made sense to continue with them. I went through their online cancellation process and even filled out a questionnaire about why I was leaving. Jump forward a few weeksI noticed I was still being billed as if I were a subscribing customer. I wasn't too concerned, assuming I'd quickly reach the company to cancel my subscription though customer service department and get my money refunded. Unfortunately, they never seem to answer their customer service line (I've made several attempts at calling), or respond to their emails (I guess I'll keep re-sending the same one over and over). I'm not sure how to proceed. Situations like these are very distressing. I need the money that was erroneously deducted from my account right now, and I'm spending egregious amounts of time attempting to get it back. Companies like Minded **** treat customers like they don't have day-jobs, like they have nothing but time and energy to deal with non-responsive, dead-end customer service processes. It's disrespectful, appalling, and becoming all too common. Sad to see Minded be a part of that.

Minded, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.