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Business Profile

Model Training

Skylar Modeling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Model Training.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I signed up with a modeling agency in nov of 2023 and made a payment of $499 which is one of their best monthly packages for you to get the best services. I had made one payment in nov then had to opt out in dec, due to some emergency payment issues I had at the time. I had called to cancel my subscription and spoke with a **************** and was paid a refund. Then 3 months after in mar 2024 I was charged $499 randomly and it was disputed and looks like my money wont be coming back. I contacted my bank and I was encouraged to talk to the agency due to it being on their behalf, I called the agency about it and I spoke with a *** **** and was told he would speak to **************** about it then get back to me, with him also being confused on the situation. I was contacted later on that week and was told from an unknown person that my cancellation call never was made and now waiting for their lawyer to get back in touch with them. I would like my refund and warn about this agency to others for future clients.

    Business Response

    Date: 04/11/2024

    ********
    We appreciate you taking the time to share your concerns. It's important to us that every participant in our program has a positive experience, and we're sorry to hear about the challenges you've faced.
    We want to clarify the situation regarding your reservation and payment plan. You did indeed reserve a spot in our program and signed an payment plan agreement.

    Unfortunately, in November, we noticed that your payments ceased without any communication from your end. We made numerous attempts to reach out to you through various channels, including phone calls, voicemails, text messages, and emails, but unfortunately, we didn't receive any response.

    Our programs have limited spots available, and it's crucial for us to ensure that each spot is filled to maintain the quality of the experience for all participants. Your lack of communication and absence from the program made it challenging for us to find a replacement for your spot.

    We were surprised to learn that instead of reaching out to us regarding your payment situation, you chose to dispute the payment with your bank. As a business, we have an obligation to respond to such disputes and provide evidence of our agreement, including your lack of communication and your bank's eventual decision in our favor. We did communicate this to you when you contacted us after the dispute was initiated.

    We understand that misunderstandings can occur, and we're here to address any further questions or concerns you may have. Please feel free to review the attached proof regarding the dispute and payment status.

    Thank you for bringing this matter to our attention, and we hope to resolve it amicably.

Skylar Modeling is NOT a BBB Accredited Business.

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