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Business Profile

Moving and Storage Companies

Capital City Movers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Reviews

Customer Review Ratings

2.25/5 stars

Average of 3 Customer Reviews

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Review Details

  • Review fromJei H

    Date: 01/03/2024

    1 star
    ***DO NOT USE THIS COMPANY IF YOU VALUE YOUR BELONGINGS. THEY WILL DESTROY IT AND WILL NOT REIMBURSE YOU FOR THE DAMAGE.***Keep calm and move is this companys motto which is pathetic as our valuables were grossly mishandled and destroyed. Im a month behind in posting this review as its been an ongoing mission to sort through the sorry excuse of labeling and packing executed by the Capital City movers team in Northern **. We did an interstate move to the South and were expecting our personal items to be treated carefully and gracefully but the results we got were that of an angry ********* worker that tosses items to peoples front porch with no regard of the contents. As you can see from the pictures, valuable furniture and gym equipment were damaged during transport and this was mainly due to the poor packing done in **. *** worked with professional movers before and did see the early warning signs in how the crew wasnt labeling boxes with the popular orange numbered stickers and the ******* walking around with their tablet jotting down whats in each box as inventory needs to be taken before moving. No inventory was taken, were still hoping all our items arrived! Its important to note that the team that came down to the South wasnt the same crew that packed, including the *******. When the truck arrived, they opened the doors and to everyones surprise, there was a shattered side table! During transport, the shattered table rubbed against the gym equipment and then broke off pieces from it. The gym equipment was barely used and now it looks like it was bounced around in a moving truck (which it was!). We did get in touch with them to see if they could provide us with a reasonable reimbursement for the damage and not a peep from them since the initial move. My rating for this company is a NEGATIVE TEN but the best I can do on here is a 1.
  • Review fromIzzy M

    Date: 07/05/2023

    2 stars
    Had a super negative experience with them as movers. Then did some research and found out they owe ******************** thousands of dollars in fines and keep skipping court dates. Jus search their name on *** OATH. I wouldn't do business with these people again. Stuff got broke, and they're committing crimes and avoiding law enforcement? Hella sketch.
  • Review fromHelen A

    Date: 12/17/2022

    5 stars
    We highly recommend Capital City Movers. We researched and called so many different moving companies and decided to use Capital City Movers. They were truly THE BEST. So professional, polite and skilled at packing all sorts of furniture types. Every furniture was packed better than I ever expected. They handled every item with great care and labeled everything. They were so helpful throughout the entire move from start to finish. It made the move infinitely less stressful. We will definitely use them again for all our moving needs.

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