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Business Profile

Music Distribution Companies

Playground Sessions, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Music Distribution Companies.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined Playground Sessions in 2020 during covid. My kids used it for maybe 1-3 months **** Since then, I have not gotten one email that I was still being charged. The original card that I used expired in 2021, so I didn't think that I was still a member. When I logged into my account, (pic attached) it showed that I was not a member. There was also no place on the home page that reflected that I was paying. The was no "unsubscribe" or "cancel" option, again leading me to believe that I was not a member or being charged. I got an email this month that said my card was declined (because it was lost and I got a new card.) I did not figure it out until I actually clicked into my Purchase History and to my surprise, I have been charged since 2020. I NEVER got an email that would lead me to believe that I was paying for this service. Even when I figured out that I was being charged, there was no way to cancel it. I Googled instruction on how to cancel it and still couldn't figure it out. I had to email support to cancel it. The entire process is bad business and seems as thought Playground Session didn't want me to realize that I was being charged.

  • Initial Complaint

    Date:03/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a life subscription to this piano training software. I asked them to reset the progress on my account which I think I should be entitled to since its my life account due to illness. They refused and said they wouldn't do it and won't give me an explanation. When I threatened them with legal action they said they would do it but I had to set up a new account and wouldn't be charged. When I tried this the system wanted my credit card details and since I don't want charging again I contacted them to tell them this problem and now they have just totally blanked me and won't respond.

Playground Sessions, Inc. is NOT a BBB Accredited Business.

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