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Business Profile

Neurologist

NY Neurology Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Neurologist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw ************************* on the morning of May 7. I paid $1,166.49.00 for the appointment and three in-office scans - the appointment and two scans were covered by insurance, one scan was not covered by insurance. I was told ************** would read the results of the scans that afternoon. I have been calling the office multiple times every day for the last week to get my test results, and have left numerous messages on their voicemail, since I was told that I may need to see a vascular surgeon on an urgent basis depending on what the test results revealed. It has been 8 days and I still have not been provided the results of the tests. The office never answers the phone. I got through to someone twice (once via a new appointment request and once because someone finally answered) and was told that Dr. ****** physicians assistant would call me with the results. They never called. I also filled out a HIPAA release form so the results could be emailed to me, and they were never sent. I paid $1,166.49.00 for services that were not fully rendered, plus I may have a medical condition requiring urgent care and cannot get my test results from NY Neurology Associates.

NY Neurology Associates is NOT a BBB Accredited Business.

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