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Business Profile

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Dow Jones & Company, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dow Jones & Company, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Dow Jones & Company, Inc. has 14 locations, listed below.

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    Customer Complaints Summary

    • 198 total complaints in the last 3 years.
    • 54 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for a weekend paper and online subscription of the Wall Street Journal. Received 1 paper after filing to complaints of not receiving the paper. Canceled after two months and only 1 paper being received. Was told no refunds despite services paid for not being provided.

      Business Response

      Date: 06/09/2025

      Based on our refund policy for our 4 week subscriptions, the subscriber was advised they can't get a refund. There was also only 1 report of not receiving the paper.

    • Initial Complaint

      Date:04/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have asked Barrons at least eight to ten times to please stop sending me e mails.I have spoke to supervisors on several occasions, but to no avail.I simply want them to stop sending me e mails. Regards, ***** ********

      Business Response

      Date: 05/01/2025

      ***** ******** is opted out out of marketing on 8/12/2024, 9/26/2024 abd 5/1/2025

    • Initial Complaint

      Date:04/17/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am trying to get help with a delivery issue that the telephone agent does not seem able to solve. I receive the *** through the mail and starting about ****************************************************************************** not at all. Some days two papers are delivered but neither are the delivery day's date. Repeated calls have not resolved the issue. On each call I am told a report will be filled out and check back in 48 hours. But in 48 hours there is no report.The problem is the papers are not delivered to the ** in ***********, ** in time to get on either of the two trucks that bulk deliver the mail to the ** in *******************, **. This is not just my problem it is an area wide problem.This complaint is a desperate attempt to get help. I even attempted to called the Federal Way printing plant but that call just just processed through to the normal customer service channel. There was no way to reach the plant.

      Business Response

      Date: 04/18/2025

      Subscriber ID: ************

      Dear *******,

      Thank you for contacting **************** regarding your delivery complaints. We're glad to further assist you.

      Upon further review, I see that your delivery method is by mail. In your area is set up for delayed mail on which  you will receive the paper one-two days. Our delivery team

      is aware are the issue and is working very hard to correct the matter. Continue on reporting all delivery complaints directly to Member Services.

      Thanks

      *****

    • Initial Complaint

      Date:04/03/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Upcharge subscription March 28 and notified me upcharge coming April 19 on April 3. So they dont tell you before your subscription increases from $6/month to $49. Unfair business practice. Expect it from magazine subscription but not from a supposedly honest vendor

      Business Response

      Date: 04/18/2025

      To whom it may concern,

       

      Each subscriber has to agree to our subscription agreement and policy before starting the subscription. This agreement advises the subscriber of the automatic renewal policy.

    • Initial Complaint

      Date:02/27/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a limited Weekend print delivery subscription to ***. The subscription seemed to offer the Friday/Saturday issue and the Magazine AND a CANCEL ANYTIME OPTION. The first delivery was the Friday/Saturday issue and a huge advertisement supplement for home purchases. I called *** to cancel ALL FUTURE deliveries and a pro-rated refund. I was refused the refund. It seems I am committed to this unsatisfactory Weekend Subscription. I believe the offer was misrepresented to me. I wish, at least, a refund for the remaining delivery dates or, more appropriate, since I believe the offer is misrepresented, a full refund of $29.76.

      Business Response

      Date: 02/28/2025

      Dear ******, 

      Thank you for contacting **************** at Dow ******************** regarding your refund request. We're glad to further assist you.

      Our monthly subscriptions they are non-refundable, which this information is provided to you. We will issue a refund on the last charge on February 22, 2025. Allow

      7-10 business day for the refund in the amount of $29.55 back onto your credit card. Your account will be cancel and no more future charges.

       

      Thanks

      *****

       

       

      Customer Answer

      Date: 03/14/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** *******



       

    • Initial Complaint

      Date:02/20/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was billed two months for a subscription Indid not authorize nor realuze they would do this. After seeing the charges to my credit card Incontacted them twice and advised them Indid not agree to these charges. Theybsaid it was specified when I signed up for their promotion but Indid not see anything stating that. They will not credit my account.

      Business Response

      Date: 02/21/2025

      To whom it may concern,

      The subscription's policy states that the subscription type the subscriber has is non-refundable. The subscriber can also dispute these charges with their bank if they believe they didn't authorize these charges.

    • Initial Complaint

      Date:02/11/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction is posted on 2/8/2025, Wall Street Journal 4-weeks subscription, $55.09, charge is pending to my BoA cc.I called to and asked *** to cancel this subscription effective immediately, and was informed that it's WSJ "policy" such that they can't cancel this charge even though it's ********** WSJ account number is ************

      Business Response

      Date: 02/11/2025

      Subscriber ID: ************

      Dear *****, 

      We would happy to assist and clarify the charges on your account. 

      Your subscription was set to renew on February 7, 2025 for $55.09. You then contacted us to cancel your subscription on February 8, 2025. Unfortunately, our monthly subscriptions are not eligible for a refunds. We disclose all information regarding subscription pricing and our refund policies at the time of checkout. You can view our cancellation and refund policy here ( ****************************************************************************************************************************** ).

      Please be advised your subscription is currently set to expire on March 6, 2025 and will no longer be charged. 

      Cordially,

      ****** 
      Member Services

       

    • Initial Complaint

      Date:11/13/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was shocked to see a charge from Dow Jones on my November credit card statement for *****. Then I was shocked to see a charge on my October statement for the same amount. Previously, I was being charged 6.36 per month. The subscription was set to auto-renew. However, I was not informed in September that my bill would suddenly be jumping to 8 times the normal amount. I called to cancel and get a refund. They told me that refunds are not possible for subscriptions. Then I insisted that I needed a refund, and they said that they could refund me for only the November charge and not the October charge. I want to be sure that I get a refund for the November charge ***** as promised and I want a refund of the October charge *****.

      Business Response

      Date: 11/13/2024

      The agreed upon subscription was started on October 16, 2023 for the agreed amount of $6.00 ($6.36 with tax) every 4 weeks (28 days) for 13 payments and would be renewed at $49.99 (***** with tax) after the 13 payments. There was a confirmation email  in October 2023.sent that gave the terms. They can also see the payment information on *********** under customer center and manage subscription. We refunded a payment as a on-time courtesy. The terms can be found on ******************************************************* which they have have to agree to. 

    • Initial Complaint

      Date:10/30/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to the Wall Street Journal online service and I tried to cancel my subscription and they continue to charge me. I canceled my credit card so that they would not be able to charge me but they have continue to attempt to find other way to charge me. I would like them to leave me alone and stop charging me as I am not using their service anymore. I did not recall the amount of money I paid for the service but I think it was around $50.

      Business Response

      Date: 10/30/2024

      Dear ******,

      This is Dow Jones *************** following up on your Better Business Bureau complaint regarding The Wall Street Journal. We apologize for any confusion and are here to assist.

      Per the conversation you had with our customer service team on October 29th, **************************************************************************************************************************************************************** reversed by us. You will see no charge for $52.99 for the month of October and will see no future transactions of any kind for this subscription.

      Please note that all subscriptions can be cancelled at any time by calling ************* ***************), but refunds are not available and instead the final term (after cancellation) must play out.  This is noted in our Terms of Use, sections 4 and 5, found here: *******************************************************. Please note this if you intend to purchase a subscription in the future.

      We are sorry to see you leave as a loyal subscriber and hope you will consider re-subscribing in the future.

       

      Cordially,

      ***** 
      ***************

      ** *************************************************************************
      ******* ******** ************

    • Initial Complaint

      Date:07/11/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have subscribed to the Wall Street Journal for decades. I temporarily suspended delivery for vacation and re-started delivery on June 28, 2024. The *** confirmed the re-start on June 28 but delivery has not resumed.I have called *** every day to report the non-delivery. Every day the representative apologizes and promises that the paper will come tomorrow. But for more than two weeks it has not been delivered.Can you please intervene so that I can get my paper, which I have already paid for, delivered?Thank you!

      Business Response

      Date: 07/11/2024

      Dear Subscriber,

       

      Thank  you for contacting **************** regarding your delivery complaints. We're glad to further assist you.

      We have contact our delivery team for further assistance and adjusted your account for all missed deliveries.

      Once we get an response we will be glad to further up with you.

       

      Thanks

      ****************

    Dow Jones & Company, Inc. is NOT a BBB Accredited Business.

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