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Business Profile

Night Club

The Stranger

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Night Club.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Stranger had a coat check, took my fiance's coat when we attended on the night of 12/2/23, then did not have it when we returned despite ** having the proper claim check. We are seeking reimbursement for the coat, but they have not responded to any of my emails. The following details the events that occurred that night:- We arrived at the Stranger before midnight and checked our coats at coat check on the entry floor. Mine was #**, *****'s was #**. - Upon leaving, we handed the claim tickets to the person running the coat check, the same individual who originally checked our coats. She took the tickets, and came back with two coats. The first was mine #** and the second was not ours, it was #**. - We were told they could not find #**. My partner was invited into the back to ID her coat, and it was not there. She went back two more times to search again, to no avail. - We were told there was nothing more the staff could do, and to email this account if it did not turn up.I've attached a receipt of the coat we are looking for reimbursement for

    Customer Answer

    Date: 02/02/2024

    Better Business Bureau:

    At this time, I have not been contacted by The Stranger regarding complaint ID ********.


    Sincerely,

    *****************************


The Stranger is NOT a BBB Accredited Business.

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