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Business Profile

Nutrition

Berry Street Nutrition

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nutrition.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I scheduled an appointment with a nutritionist online and it was supposed to be a pre-appointment. They did ask for my HSA card information and provided. But I had an emergency come up and was literally unable to phone/attend. They charged my HSA ******. And now they wont call me about it.

    Business Response

    Date: 06/17/2025

    We're very sorry to hear about your recent experience and truly appreciate you bringing it to our attention.


    We understand how frustrating it can be to have an unexpected emergency, and we regret that you were unable to reach us in time. We also sincerely apologize if you felt unsupported in the process.


    Were glad we were able to connect with you personally to resolve this matter. To make things right, we issued a full refund of the $100 charge to your original payment method. You should see those funds returned within 35 business days.


    For future context, our cancellation policy is designed to protect our providers time and applies when an appointment is missed, rescheduled, or canceled with less than 24 hours' notice. That said, we always strive to be flexible in urgent or unforeseen situations, and were glad this was resolved to your satisfaction.


    If you have any further concerns or would like to reschedule your appointment, please dont hesitate to reach out. Were here to help and want to ensure your experience moving forward is a smooth one.


    Thank you again for your patience, and we wish you all the best.

Berry Street Nutrition is NOT a BBB Accredited Business.

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