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Business Profile

Office Furniture

Lincoln Business Machines Co.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/18/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Lincoln Business Machines (LBM) hundreds of dollars across multiple visits only to get false "fixes," the non-consensual removal and loss of my camera blocker, for **** to scorn me, and to be unable to use my laptop for nearly a year. I reached out to *** in May 2024 to address problems with my laptop screen / monitor, but that led to more and more problems. ***'s initial "repair" did not fix the problem, and **** (the only tech at the time among multiple staff) made the power button harder to use. I brought my laptop back and **** made the power button accessible again. After multiple visits back and forth (**** was not always available), and after **** complained about my settings like having a VPN (which he said was useless), he said that the motherboard had to be repaired or replaced, I cannot recall exactly. I came back to *** after he did that, and I noticed that my camera blocker was gone. I thought it was someone else's laptop. **** casually said that it was my laptop and that he may have removed the camera blocker while disassembling the laptop. It is extraordinarily odd and disrespectful to remove, disregard, and lose or throw away a customer's property, especially if the property is meant to ensure privacy. He didn't even apologize or offer to replace it. We could not log into the laptop to get it functioning, which had not previously been an issue. **** got angry when I tried every e-mail address I had to log into my ********* account. He kept asking if I had other e-mail addresses. The conversation ended with the conclusion that I had to call ********* to figure out how to log into my own laptop, which was never an issue until his prolonged and costly work. He did not offer help with that. I believe he said that we may have to transfer the data to a hard drive and use a new motherboard, but I could be wrong. I asked for a safe way to transport the motherboard, and **** gave me some kind of plastic bubble contraption. I still cannot use my laptop.

    Customer Answer

    Date: 04/12/2025

    Better Business Bureau:

    At this time, I have not been contacted by Lincoln Business Machines Co. regarding complaint ID ********.

    They have a BBB sign on their door, suggesting that they care about being a responsible business and what BBB stands for, but they have not contacted me at all.


    Sincerely,

    ****** ********


Lincoln Business Machines Co. is NOT a BBB Accredited Business.

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