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Business Profile

Office Space Rental

3DEN Hudson Yards LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Space Rental.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The 3Denlounge managed a lounge in my apartment complex ******** some years ago but that has since been taken over by another management company but 3DEN doesnt have any customer service options to cancel subscription which honestly should have been auto cancelled when they no longer manged this property. I cant find a phone number to contact them and their customer service email from their website and through their app goes completely unanswered for many months. It just has an auto reply saying they respond within 48 hours but they never do. I even tried to contact them via direct message to their instagram account but also no reply. I have already disputed these charges with my credit card company but 3DEN keeps applying them monthly after multiple unanswered attempts to cancel!

  • Initial Complaint

    Date:05/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This tech company (3DEN) has been fraudulently charging me $45 per month, since December 2022 (17 months, for a total of USD $765) for a co-working space (Oval Study) that they no longer administer/manage, and have not managed since December of 2022.I have contacted the business directly (through two email addresses I have) and haven't received a reply. Their site is mostly non-functional, and doesn't contain any other contact method. 3DEN has NOT tried to refund me, or tried to resolve this issue.However, they STILL advertise Oval Study as a service they offer on their website (***********************************), despite having NOT managed the property since December 2022. Additionally, they advertise the Oval Study on their app, erroneously.

  • Initial Complaint

    Date:05/30/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3DEN used to operate the shared study space in Stuyvesant Town, and I had a membership. Last fall, my landlord switched the operator to ***************, but 3DEN continues charging me for membership. Every email is unanswered, and to date, I've been paying $45 a month for the location specific services they no longer provide. If they went bankrupt, the payments should have stopped automatically. If they did not go bankrupt, them collecting payments for the services they no longer provide is a fraudulent activity. Either way, I would like to stop payments and get a full refund for 5-6 months they illegally charged me for the membership that no longer applies.

3DEN Hudson Yards LLC is NOT a BBB Accredited Business.

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