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Business Profile

Office Space Rental

WeWork Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Space Rental.

Complaints

This profile includes complaints for WeWork Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

WeWork Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • WeWork Inc.

      12 E 49th St Fl 3 New York, NY 10017-1028

    • WeWork

      830 NE Holladay St Portland, OR 97232-2104

    Customer Complaints Summary

    • 22 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/15/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had a lease with Wework on office space. we had given $8500 in deposit which was to ne refunded 30 days after vacancy. *************************, the leasing agent said our refund would come within *********************************************** July. They keep saying its coming and then never send it. They are giving me the run around and I really need help.

      Customer Answer

      Date: 09/18/2023

      Better Business Bureau:

      t ID ********, They refunded my security deposit this past weekend. This issue is CLOSED. Please close my cse file.


      Sincerely,

      *************************



       


    • Initial Complaint

      Date:09/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company refuses to delete my account after I request them to delete it.

      Business Response

      Date: 09/11/2023

      Hi *****,

      I can confirm that your On Demand Membership has been terminated.

      If you have any other questions, please dont hesitate to ask. In the meantime, I will close this support request at the end of the day, please feel free to reply to reopen it.

       

      Regards,
      ********

      The WeWork Support team

    • Initial Complaint

      Date:07/24/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Wework failed to provide me with the 15% promotion offer off the $299 monthly rate for 6 months of its All Access membership for new clients, which is redeemable between June 1, 2023 through October 3, 2023. I become a new client on June 30, 2023, after visiting 4 ***** locations and being quoted the 15% promotion by all community managers and the Wework website. On July 2, 2023, my credit card was billed with a duplicate charge and the 15% promotion was not applied. I called customer service and created support tickets on July 3, 2023, and days later spoke to the community managers about the incorrect billing. Subsequently Wework only reversed the duplicate credit card charge, but did not honor the 15% promotion for new clients. I continued to contact customer support to no avail. In addition, on July 3, 2023, when I tried to book a desk in 2 separate locations in ************ the app was not working and I was unable to reserve a desk. (There were no community managers working in those facilities on July 3, 2023). I asked Wework to refund me for 1 day I was unable to use the facilities and so far my the refund has not been applied to my account.

      Customer Answer

      Date: 08/21/2023

      At this time, I have been contacted directly by The We Company regarding complaint ID ********, however my complaint has NOT been resolved because:

      I was contacted via email by Wework on August 13, 2023.  The company agreed to provide a 15% promotion discount to my account for ***** ************* August and asked me to amend my contract for the months going forward so the 15% promotion discount could be applied.  However, because Wework announced in August 2023 its ability to continue as an ongoing concern, I declined to accept Wework's offer to amend my membership. Instead, I decided to end my membership effective August 31, 2023, and submitted the appropriate form Wework asked me to complete.  I am waiting to make sure Wework does indeed end my membership and does not bill my credit card for September 2023. 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      ***************************

      Customer Answer

      Date: 09/13/2023

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding The We Company has been resolved. I reserve the right to reopen the complaint in case WeWork erroneously charges my credit card.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***************************

    • Initial Complaint

      Date:02/22/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      About a year ago, we concluded a contract with we work. As part of the contract we gave a deposit of $4,635.00. Every time we contact them, they say that they will transfer the refund between 7 and 10 business days, but this does not happen.Our complaint is backed up by correspondence with them in emails.We will ask for your help in getting our money back.

      Customer Answer

      Date: 02/23/2023

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      *******************



       

    • Initial Complaint

      Date:12/05/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up for WeWork All Access during their black Friday event. I was supposed to get the first month (remainder of November) free and the next three months half off. But they eventually charged me full price despite what I signed up for and saw before submitting my order.

      Customer Answer

      Date: 12/29/2022

      Better Business Bureau:

      At this time, I have not been contacted by The We Company regarding complaint ID ********.

      Sincerely,

      *********************************

    • Initial Complaint

      Date:10/28/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The WeWork ********** location we contracted with closed. It affected our outreach to our Episcopal congregations in the *********** area. When signing the contract, no one told or informed us that this location was closing. When they made the decision, they did not consult us to explore the impact that this decision would have on our office and our consumers. Our office was packed and stored on another floor in the same building. We were asked to choose another location we wanted to move to. WeWork is not willing to reimburse us for our expenses in producing materials with this address.We want to terminate our contract with them so that we can rent another location in this same area.

      Customer Answer

      Date: 10/28/2022

      To Whom It Might Concern,

       

      Thank you for getting back. I first knew about their closing of this location on 11/20/2022.

       

      ******

    WeWork Inc. is NOT a BBB Accredited Business.

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