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Business Profile

Online Car Dealers

Rodo Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Car Dealers.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against RODO regarding a lease agreement I entered into with them three years ago, which is set to expire at the end of May 2025. At the time of the lease, I also purchased a $500 damage waiver directly from RODO for additional coverage in case of vehicle ********** that my lease is ending and I have sustained some damage to the vehicle, I have been trying to contact RODO to understand how to redeem or claim this damage waiver. Unfortunately, I have been unable to reach anyone at the company. All of their online presence appears to have been wiped out their website is inactive, and any phone numbers I can find are either disconnected or ***************** is incredibly frustrating and concerning that a company I entered into a financial agreement with has seemingly disappeared without any communication or support. I am now potentially left without the coverage I paid for, with no way to file a claim or even speak to a representative.I am seeking assistance in getting in touch with someone at RODO or holding the company accountable for honoring the coverage I purchased. I believe this is a matter of consumer rights and fair business practices, and I hope the BBB can help resolve this issue or investigate further.

  • Initial Complaint

    Date:11/19/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold my vehicle to Rodo with a written agreement that I would receive an equity check as part of the transaction. After two months, I have not received the promised payment, and the Rodo employees involved in the transaction have ceased all communication.

  • Initial Complaint

    Date:10/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Rodo Inc. regarding complaint ID ********.

    Sincerely,

    ***** *****

  • Initial Complaint

    Date:05/20/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    They finally paid off the balance to the *************** and I have received the check in the amount that was initially agreed upon.


    Sincerely,

    *******************************



     


  • Initial Complaint

    Date:05/07/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/04/2024, I paid RODO $5,293.61 for the difference in a lease buyout through ************** for my 2023 Jeep Grand Cherokee and they agreed to pay the remaining balance to ************** in the amount of $37,300 and advised payment would be sent within 10 business days. I last heard from ******************* with RODO on 4/24/2024 and he advised that payment had been issued from RODO to **************. I spoke with ************** on 5/03/2024 and they advised there is no record of communication or payment from RODO as it relates to the lease buyout. I have tried reaching all contacts I have available for RODO, numerous times by phone and by email to follow up on the status of the payment for my vehicle.Please assist.

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I leased a new ***** Odyssey and they agreed to buy out the old ***** Odyssey and pay me the the amount of $3,319.72 and sent me a check and after depositing they stopped the check this was deposited on 09/18/2023

    Business Response

    Date: 02/13/2024

    All transactions involving this customer have been resolved since his complaint.

  • Initial Complaint

    Date:08/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    At this time, I have not been contacted by Rodo Inc. regarding complaint ID ********.

    Sincerely,

    ***************

Rodo Inc. is NOT a BBB Accredited Business.

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