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Business Profile

Online Retailer

Urban Smokehouse LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Reviews

Customer Review Ratings

1.25

Average of 8 Customer Reviews

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Review Details

  • Joy K

    Date: 11/23/2024

    I ordered from them in July. In August they said they were getting my order ready. I have yet to receive my order.

  • Scott G

    Date: 11/14/2024

    Placed my order on 8/23/24 confirmation number #*****. Have not received my order so I have emailed twice to customer service with no reply. What's sad is this is the 3rd time I've ordered and this is the first time no product yet. When you do get it it's great.

  • Buddy C

    Date: 10/25/2024

    I placed two orders for ribs since August but they still haven't shipped and no update on the website.

  • Eric A

    Date: 10/23/2024

    Order #***** with Urban smokehouse , placed an order back on July 16th... It is now 99 days later, and still no ribs! They actually did respond to one of my emails asking there where abouts. That was about 45 days ago. They said they had temporarily run out of ribs. But I saw they were still running ads on ********. Very poor operation.

  • Brenda F

    Date: 10/22/2024

    Ordered August 31, 2024. After almost 2 months of this company not answering emails, web based messages, not answering their phone, I finally contacted my cc company to reverse the charge. The company was quick to charge me but never sent anything but a confirmation email. Too bad because the ribs are good. I do not recommend this company

  • Melanie R

    Date: 10/10/2024

    I've been waiting for my rib order since August 8th! No response to my emails and the phone is never answered!

  • Elizabeth S

    Date: 10/02/2024

    Ordered three weeks ago still not received order nor have they answer mails nor texts pulse phone number not usable

  • Sandra T

    Date: 09/30/2024

    I have been waiting 2 months for my order - $137 for ribs. They don't deliver but they keep selling on their website. Ridiculous!

Urban Smokehouse LLC is NOT a BBB Accredited Business.

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