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Business Profile

Optical Repair

Emerging Vision Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to express dissatisfaction with the lenses and customer service at ********************** Fremont, necessitating a full refund. It has not only caused me considerable distress but also posed significant health and safety risks.On Dec 26 2023, I purchased a pair of lenses there. The moment I picked up my new glasses I found them very blurry. The agent's response lacked empathy and professionalism, implying that the issue was with how I looked at things, not the lenses.Despite her advice, I gave the glasses a fair chance, only to be met with severe eye strain and headaches. I sought professional help at the store the next weekend but was met up with unprofessionalism and inattentiveness again. The agent denied me the opportunity to speak with a doctor, insisting that no lab technician was available and asking me to return the next week. It was only after persistent insistence that they finally checked the glasses and admitted that the axis of the lenses was incorrect. I cannot believe I had been wearing these glasses driving on the highway for almost a week.Despite receiving a replacement pair, the problem persisted. Upon returning to the store, I encountered the same agent who dismissed my concerns, refusing to properly check the lenses and implying that my visual comfort was inconsequential.Driven by desperation, I sought a second opinion from another store, only to discover that the optical center was way off, and the axis was still incorrect. I was astonished and disappointed at this fact for I trusted the store deeply with my eye care.In my effort to seek a resolution, I left a review on Yelp, and contacted the headquarter by email. Unfortunately, the responses I received were far from satisfactory, merely offering to check the prescription and probably redo again.Given the extent of the inconveniences, wasted time, health risks, and the apparent disregard for customer satisfaction, I am requesting a full refund. Thanks!

Emerging Vision Inc. is NOT a BBB Accredited Business.

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