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Business Profile

Optical Repairs

SF Optical Corp.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optical Repairs.

Complaints

This profile includes complaints for SF Optical Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SF Optical Corp. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • SF Optical Corp.

      151 W. 34th St. New York, NY 10001

    • SF Optical Corp.

      9001 Queens Blvd Elmhurst, NY 11373-4937

    • SF Optical Corp.

      151 West 34th Street New York, NY 10001

    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** was running promotion Get $20 star money for every $100 ****** gift card purchase. I purchased $100 gift card (Order #**********) on May 12th at 11:47 pm and never received $20 star money. When I reached out to Macys customer service they lied to me. First time I was told I will receive $20 Star Money in 24 hours. Second time I was told I will not receive the $20 Star Money because purchase was made on May 13th. ******** clearly was made on May 12th at ***** PM and I received a confirmation email. When I made the purchase there was still 2 hours till promotion deadline. As a long time platinum member I find this extremely disappointing and this practice violating consumer laws. I hope this matter will be resolved soon and ****** will make it right.

    • Initial Complaint

      Date:12/29/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a purchased item in store and I Never received a refund for the item that was returned.

    SF Optical Corp. is NOT a BBB Accredited Business.

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