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Business Profile

Optician

Cohen's Fashion Optical (14th Street @5th Avenue)

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:03/31/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB:I went to the ******* Fashion Optical at *********** Street on 02/12/25 for an eye exam and new lenses in seven old frames. I had been sent a "50% off entire purchase" card by this location for my birthday month (the only exclusions were on two types of designer frames). From what I can tell, they charged me double the price of any other ******* Optical and THEN took the 50% off. I went to three other ******* to get estimates to confirm my suspicions (estimates are itemized in the email *** I have attached) . They also charged me $360 for a set of lenses that should have been free through my insurance. The total of this fiasco was $2360 which would mean that, without the discount, they would have charged me $4360 for six sets of lenses and a seventh which should have been free.I am a retiree on a tight budget. So, being subjected to this type of price scamming/gouging is very difficult for me. A detailed description of the entirety of my experience is attached in a *** copy of the email I sent to their corporate website.I have emailed them twice and gave them ten days between the emails to allow for adequate time for a response/resolution. And, I have waited another eight days for a response to my second email and still have received no response. It is fairly obvious that they have no plans to respond nor resolve the problem I had with this *********** now, not only was I subject to a 50% off scam, but their customer service is terrible. As you will see in the *** of the email, I asked them to refund me $1000.00 which I believe to be fair. In addition to the *** of the email I sent to corporate, I have also attached copies of the receipts for the seven sets of lenses that I had put in my old frames. Any help you can give me in, hopefully, getting a partial refund would be most appreciated. Please let me know if you have any questions or need additional information.Sincerely,**** ***** ** ************ ** *************************

Cohen's Fashion Optical (14th Street @5th Avenue) is NOT a BBB Accredited Business.

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