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Business Profile

Outdoor Advertising

Outfront Media Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Outdoor Advertising.

Complaints

This profile includes complaints for Outfront Media Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Outfront Media Inc. has 16 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/20/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We canceled our contract and had numerous conversation with the vendor and are still being billed for services not provided.

      Business Response

      Date: 03/25/2025

      Hello, OUTFRONT Media is aware of the customer's dispute. We apologize for the inconvenience and will reach out to the customer, account # *******, directly. Thank you for your patience.

    • Initial Complaint

      Date:03/12/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with this company for a billboard, and they weren't meeting our agreements, so they allowed me to cancel my contract early. I was disputing the amount of the bill as it was incorrect. i called billing and the main companies' phone # and left 5 messages over 3 months with no return in a call. I agreed to pay the invoice amount with the sales *** and then i get a new invoice for $200 more. I left 2 more messages and still no one calls me back. I'm just looking to get in touch with someone in billing but they refuse to return calls

      Customer Answer

      Date: 03/12/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
      they contacted me . its resolved ty
      Sincerely,

      ***** ********



       

    • Initial Complaint

      Date:02/11/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a billboard from 12/16-1-16. The billboard was supposed to smooth out in one or two days. This is how it still looked after 3 weeks. The business has a putting the blame for their poor product on me. No where in the contract did it say that the vinyl will look like a checkerboard the entire time. This makes my business look so unprofessional. I was given the artwork that Outfront provided that provides 2 revisions. They assumed I wanted a white woman and upon asking for options that dont reinforce only white people healing they started getting rude. They would never have spoken to a white man. They took advantage of me being a woman of color and treated me with disrespect. I was given three options since I had two revisions and when I went to decide which one I wanted they then formed me that they delete each option and I was going to be forced to use the 3rd option which was awful. They eventually created a 4th option I was fine with. This company has cornered the market and has the worst customer service because they can.

      Business Response

      Date: 02/14/2025

      Hello *** ************************************* sincerely apologizes for any inconvenience this may have caused you and your company. I left a message for you today to advise that a full refund will be provided to you. I can be reached at ************* should you any questions.

      Kindest regards,

      ****** *******

      Sr, Manager, Credit & Collections

      Customer Answer

      Date: 02/17/2025

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ******** *******



       

    • Initial Complaint

      Date:06/21/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We received two notifications from Outfront or a company impersonating Outfront regarding payments due to their company from our business. We do not transact with Outfront. Reaching out at the phone number indicates that this number does not below to Outfront and may belong to someone personally. If this is accurate, they should also be reported to the state of **********.

      Business Response

      Date: 07/16/2024

      Hello,

      My name is ***************************. I am the Senior Manager of Credit and Collections at OUTFRONT Media, LLC. This is a response to the customers complaint. Please be advised that OUTFRONT Media reached out to the customer to advise them of credits they had on their account to use. We have since processed a refund of the credits listed in the customers complaint in the amount of $744.64 on 7/10/24 to the credit card belonging to ***************************. I also spoke with *********************, the person who filed the complaint to advise her that OUTFRONT was attempting to refund money and advised her to speak internally with her coworker regarding the refund. She advised that she would review and has not called back to provide an update. On 7/16/24 I tried to call ******************* and no one answers her phone. Please close out the claim and it is inaccurate and unfounded.

      Thank you,

       

      Customer Answer

      Date: 07/18/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

      Sincerely,

      ****** *******



       

    Outfront Media Inc. is NOT a BBB Accredited Business.

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