Complaints

This profile includes complaints for Little Man Parking, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Little Man Parking, LLC

  307 7th Avenue, Suite 407 New York, NY 10001-6080

• 

  Little Man Parking, LLC

  47-05 Centre Boulevard Long Island City, NY 11109-5740

• 

  Little Man Parking, LLC

  Frank Sinatra Drive Hoboken, NJ 07030

• 

  Little Man Parking, LLC

  300 W 135th St New York, NY 10030

• 

  Little Man Parking, LLC

  350 W 43rd St New York, NY 10036

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 11, I parked at this lot and came back to my car being illegally booted. I may have been parked there 2 hours and experienced a technical issue with the ** code to pay to park and there was no attendant on site to get help from. I assumed worse case scenario, I'd get a ticket, but a boot on my car, which is illegal in *********** and $100 fine to remove the boot is excessive. They left a number on the car for the attendant to come remove the boot -- but there wasn't a number to contact an attendant for technical issues prior to parking.

  Business Response

  Date: 04/16/2025

  I am in receipt of *** ********************** BBB Complaint. Kindly accept this as our formal response.
  ** **** Parking operates a public parking facility in ************  The facility is an unattended outdoor lot that requires customers to pre-pay for ********************** through an online mobile app maintained by Park Mobile.
  Throughout the lot are numerous clearly and conspicuously displayed signs notifying customers among other things that (1) the lot is a pre-pay facility requiring payment through ************* mobile app; (2) Providing a **************** Telephone number should a customer have a problem on the lot; and (3) the Penalties for parking and failing to pre-pay which include a Ticket with a fine of $25.00; Immobilization of customer's vehicle with a boot removal fee of up to $200.00; and/or Tow of vehicle at owner's expense.
  Attached for your review are photos of three such signs clearly and conspicuously displayed at the facility entrance/exit.
  As the signs demonstrate, not only are the rules of the lot clearly displayed, but a customer service telephone number is also provided disproving *** ********************** allegation that no customer service number exists on the lot.
  I would also add that on the day in question we had well over 100 customer's pre-pay for ********************** without a single one notifying us that they had any problem paying for parking.
  In short, the lot is a pre-pay facility, *** ******************** failed to pre-pay and/or notify anyone that she was experiencing any problem pre-paying and therefore her vehicle was immobilized and she was charged $100.00 for the boot removal in accordance with the clearly and conspicuously displayed rules of the facility.
  Should you have any questions regarding the within, please do not hesitate to contact me.

  Customer Answer

  Date: 04/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

  The attached pictures from the company do not include a sign that says a car can be towed for failure to pay or any sign that refers to a ticket. Further to that, the sign that shows a number for help was not posted the day in question. It was pouring raining and I looked around for assistance but it was cold and raining. I am not disputing that I didnt pay. Placing a boot on a car for unpaid parking in a lot is illegal in ***********.  According to the attached municipal code ****** - Impounding and booting motor vehicles immobilizing a car in a parking lot does not meet the circumstances to support a boot. This is an aggressive business practice and not in accordance with the criteria defined by city. 
  
  
  

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ******
  
  
  
  
   
  

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a Range Rover Velar and bought to the Parking Garage on 3/18/24. My car has been parked since I bought it into your facility with temporary tags from the dealership with no damages. I came on Saturday April 6, 2024 to pick up my vehicle at approximately 5:30p.m. I returned my vehicle on the same evening at approximately 10:45p.m. I watched the Parking Attendant (*****) park my vehicle. I arrived on Sunday at approximately 2:15p.m to check on my vehicle. I was unable to locate my car. The attendant informed me my car is in the back behind another vehicle. The other vehicle was backed all the way into my car. I was unable to place my hand in between the cars. There were scratches and dings from a license plate embedded in the front end of my vehicle and a large damage on the driver side of the bumper where the vehicle had white paint from a wall indicating damage by one of the attendants. There was a black ***** parked directly on top of my vehicle. I took pictures of the vehicle because no one could give me answers as to why my car had been moved from the spot it was initially parked in. There were marks on the left side of the door and right side door, as well as the front and rear bumper had marks and scratches. My husband and I asked to speak to the manager and/ or supervisor on staff. We were told there was no one available. The attendant took pictures of my vehicle and acknowledged the damages. I requested an incident report and claim to document the incident. He informed me he would contact ******* the (night manager). We were referred to contact ******* the supervisor. We came back on Monday, April 7, 2024 at approximately 6:40a.m spoke with ***** which stated he was the manager. We informed ***** of the damages in which he rudely stated the vehicle had that when it first came in. My husband and I expressed to ***** that is a false statement because we just recently purchased this vehicle and it did not have any marks, scratches and or damages and vehicle has been in the lot untouched for the last 3 weeks. We have photos to prove it. The car was at the garage since March 18 2024. I then explained to ***** my car was moved from where it was originally parked and packed in with other vehicles on top of it. ***** then recalled he remembers my car and it had been there for almost a month. I said without any damages. ***** then stated he will review the tape and follow up without giving me a claim or incident or information for my records. My husband and I returned after work to request the supervisor ******* again. We were informed he is only there in the evenings from11p.m until 7a.m. We returned at 6:30a.m on April 9, 2024 to see ***** present with no answers or resolution to assist us. He admittedly stated he does not know ******** number and did not have a way to get in touch with him. We requested for him to call *******, which he refused and stated he does not have any contact information. As per ***** he did not have ******** schedule either. We were not assisted at all. I contacted Spot Hero the third party to inform them of the damages to my car. I was informed they would contact the garage. I was informed I should have received a incident report regarding the damages to my car. Informed ***** (Spot Hero) I never received any documentation and never spoke with any of the manager and no one assisted. I was provided with a case number regarding my claim. I was contacted by ******* after filing the complaint with Spot Hero. I was asked to come in to speak with him. My husband and I arrived to discuss the damages to my vehicle. ******* dismissed our claims and requested for me to complete the complaint form. We asked why did it take two days to receive a form or speak with a manager regarding the damages. ******* did not acknowledge my claims and had no interest of my statements. My husband I called the police in order to get full documentation and a witness regarding my complaint.

  Business Response

  Date: 04/17/2024

  Dear **********
  
  I am writing in response to ******************************* complaint regarding damages to her Range Rover while parked at our Garage (Complaint ID #*********.
  
  The undisputed facts of this matter are as follows
  
  A.            *************** drove her vehicle into our garage at approximately 10:49pm on Saturday,April 6, 2024;
  B.            Attendant *************************** parked ****************** Range Rover in Row 2, Space 2 of the Center Section of the Garage.
  C.           **************** returned for her Range Rover at approximately 2:14pm on Sunday,April 7, 2024 (approx. 15 hours later) and upon her return on April 7th filed a complaint alleging the following damages to her vehicle
  
  1.            Scratches and dings from a license plate embedded in the front end of her vehicle;
  2.            A large damage on the drivers side of the bumper where the vehicle had white paint from a wall indicating damage by one of the attendants;
  3.            Marks on the left side of her vehicle door;
  4.            Marks on the right side of the vehicle door;
  5.            Marks and scratches on the front bumper;
  6.            Marks and scratches on the rear bumper.
  
  Essentially, numerous damages on all four sides of her Range Rover.
  
  I must point out that this is the first time in over twenty-five years in business that a customer has alleged that we damaged all four sides of the customers vehicle all at the same time. 
  
  Regardless, we take all damage claims seriously and we undertook a thorough investigation which included (a) physically inspecting the vehicle; (b) speaking with the parking attendants at the garage;(c) reviewing the vehicle damage surveys; (d) analyzing where the vehicle was parked as compared with the location and type of damages alleged; and most importantly, (e) reviewing the video surveillance cameras.
  
  Please note, review of the video cameras definitely proves that we did not cause any of the damages alleged.  As summarized above, ****************** vehicle entered the garage at approximately 10:49pm on Saturday, April 6, 2024.  The vehicle is parked by attendant *************************** in Row 2, Space 2 of the Center Section of the Garage and does not move from this parking space until **************** returns at approximately 2:14pm on Sunday, April 7th all of which can be seen on camera.  At no time while the vehicle is in our possession is it touched or damaged in any way. (I have attempted to upload video, but BBB system will not accept video due to size.  Video is available for review if necessary).
  
  Please note, Id like to emphasize a few things that are shown on the camera that directly contradict ****************** allegations
  
  1.            ***************** complaint alleges that she watched our attendant (*************************) park her vehicle on April 6th but could not find her vehicle when she returned on April 7th because the vehicle had been moved.  As the video confirms, ****************** vehicle never moved from the parking space it was originally parked in on April 6th conclusively demonstrating that this portion of **************** s allegations are factually inaccurate.
  2.            *************** also alleges that when she returned for her vehicle on April 7th,there was a black ***** parked directly on top of her vehicle. Her complaint goes so far as to state I was unable to place my hand in between the cars.  The video, however, shows that when *************** returned for her car on April 7th, both she and her husband walked between the front of her vehicle and the rear of the ***** parked directly in front of the Range Rover.  If the vehicles were parked so close to one another that **************** could not place her hand between the two vehicles, how was it possible that there was enough room for both her and her husband to walk between the two vehicles.  The answer is that this allegation is also simply not true.
  3.            ***************** complaint further alleges that the drivers side bumper of her vehicle had white paint from a wall indicating damage by one of the attendants.  As stated above, ****************** Range Rover was parked in the same space from the time it entered the garage to the time *************** returned on April 7th and at no time did the vehicle come in contact with a wall (or anything else for that matter) nor was the vehicle anywhere near a wall while in our garage.
  4.            ***************** complaint also alleges marks on the left door of the Range Rover.  While our cameras clearly show no damage occurring to any part of ****************** vehicle, application of practical, common sense also undermines this particular claim.  As seen on the video, we park all of our customer cars facing out.  Accordingly, to create the mark **************** is alleging we caused to her drivers side door, our attendant would have had to either enter or exit the car parked to the immediate left of ****************** Range Rovers through the adjacent vehicles passenger side door.  As the video confirms, this did not happen.  But equally important, there would be no reason for anyone to enter a customer car from the passenger side.
  
  In short, nearly all the damages alleged by **************** are of the ordinary wear and tear type. There are swirls running the whole length of her front bumper suggesting they were caused during a car wash or detailing process (neither of which happened in our garage). Nearly all of the other damages claimed are so slight in nature, they do not visible in her photographs.
  While I am sympathetic to any customer who has a new car and wants it to stay in brand new condition forever, it is simply unfair to automatically conclude that if and when a damage arises (particularly those that are of the ordinary wear and tear type), that our garage is responsible without any evidence to support the claim.
  I would also like to point out that ****************** husband has been verbally abusive and threatening to my garage staff (also caught on video with audio).  We do not take kindly to that kind of behavior and in light of all of the above think it is in everyones best interests for ********************* to leave the garage and find parking elsewhere. 
  To facilitate same, I am prepared to issue a pro-rated refund to **************** in the amount of $30.00. **************** paid $300.00 for monthly parking commencing on March 18, 2024 and left the garage on April 8, 2024 ($300.00/month divided by 30 days = $10.00/day).  *********************** for 27 days so I will issue her a refund of the remaining $30.00 as a full and final settlement of this matter.
  Should you have any questions, please do not hesitate to contact me.
  Thank you.
  
  Very truly yours,
  
  
  ***********************

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On, March 30th,2 2024 @ 2:30 pm we dropped off our vehicle March 30 @ 4:00 pm - we picked up our vehicle, scratch left side rims had marks and driver side has marks. We were informed no managers were there so we would need to come back on the weekday. April 1 @ 4:00 pm - we came back to talk to the manager regarding monthly and damages to vehicle. He informed us he did not have any incident reports, so he could not write the incident report up. We left with our vehicle. April 3 @ 12:00/1pm - our vehicle was dropped off April 3 @ 5:45pm - we picked up our vehicle April 3 @ 7:30/8 pm - we returned our vehicle to the parking lot April 6 @ 12:40 pm - we requested for our vehicle and when we picked up our vehicle we noticed new damages our vehicle located on front passenger tires and rims. The front passenger tire has a 2-3 in missing patch of the tire, which is not safe to drive. The employee took out a completed incident report (which I have never seen) and was on the phone with ***********************, who informed him to add the new damages onto the vehicle. Our vehicle was left at the parking garage for investigation purposes. I spoke to ****** and ****** regarding these issues, ****** accused us of damaging our vehicle that has not been moved for 4 days and asked for us to demonstrate how his employees damaged our vehicle by damaging our vehicle to show him. We then spoke to ******, who informed us to return on Wednesday, April 10 for follow up conversation and decisions on next steps. April 10 @ 10:00 am - we spoke to *********************** who is now dismissive and provided us with a falsified incident report, which he said I watched him fill out. This said document is different than the document/report their other employee showed me on April 6th.

  Customer Answer

  Date: 04/12/2024

  At this time, I have been contacted directly by Little Man Parking, LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

  The business has provided inaccurate accounts of facts and false statements. They have also retracted confessions and statements they made in person. The business has yet to give an original survey slip of our vehicle on March 30, 2024, at/around 2:30 PM, when our vehicle entered the premises of their business with no damages. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  Sincerely,

  *******************

  Business Response

  Date: 04/22/2024

  Dear ********************
  
  I am writing in follow up to my voicemail left at your office regarding the BBB Complaint of ******************* (Complaint #********).  As you may be aware, I initially attempted to respond to **************** BBB complaint through the BBB website but the site would not allow me to provide a response.  Accordingly, I emailed my response below directly to your email address outside the BBB site.  Subsequently, I was renotified about **************** complaint and the new notice provided the ability to formally respond.  Please accept the response below as my formal answer to **************** claims.
  
  The undisputed facts of this complaint are as follows
  
  1.           On Saturday, March 30, 2024 at approximately 2:34pm, ************ dropped off her Tesla at the garage.  *** *********** remained parked in the garage until approximately 4:33pm on Saturday, March 30, 2024.  ************ is alleging that her vehicle was damaged at our garage during this time period involving scratches to the front drivers side rim and fender.
  2.           On Wednesday, April 3, 2024 at approximately 11:45am, ************ again dropped off the Tesla at the garage.  ************ returned to take the Tesla out at approximately 5:43pm on Wednesday, April 3rd without incident.  ************ subsequently returned a second time on Wednesday, April 3rd, dropping the Tesla off at approximately 8:08pm.  The Tesla remained parked in the garage from approximately 8:08 pm on Wednesday, April 3rd to approximately 12:41pm on Saturday, April 6, 2024 whereupon ************ returned to the garage and alleges that her car was damaged for a second time involving scratches to the front passenger side tire and rim.
  
  We have completed our investigation of these two incidents including (a) examining the Tesla itself; (b) speaking with the garage staff;(c) reviewing the vehicles damage surveys; (d) speaking with ************; and most importantly (e) reviewing the video surveillance cameras.  It is the conclusion of our investigation that we are not responsible for either damage.
  
  Of particular importance is the video tape.  As they say, a picture is worth a thousand words and the video definitively demonstrates that we did not cause either damage.
  
  Taking the March 30th incident ****** *** Chens Tesla is visible on camera the entire period that the vehicle is in our possession. 
  
  You can clearly see (1) the Tesla enter the garage at 2:34pm (Video #1 provided by separate email - Videos appear to be too large to attached to BBB Website), (2) the Tesla being safely and cleanly parked at 2:37pm (Videos #2 & 3 also sent by separate email - again too large to attach to BBB answer); and (3) the Tesla sitting in the same parking spaces unmoved and untouched for the entire duration that the vehicle is in the garage until *****************************, *** ***** authorized driver, gets in the vehicle and drives it out of the garage at 4:33pm that same day (Video #4 again too large a file to attach to BBB website).  Based upon the video, it is impossible for us to have caused the first damage alleged.  While the full video is approximately 90 minutes long, involves multiple cameras and is too long to attach hereto, I have forwarded snippets of the video by my separate direct email for your reference.
  
  Review of the second alleged incident was a bit more involved as the Tesla was parked at our garage for a much longer, multi-day period.  However, as we take all damage claims seriously, despite the clear evidence that we were not responsible for the first damage claim on March 30th, we undertook the time and effort to review nearly 72 hours of video of this second period of stay at the garage which led us to the same conclusion we did not cause the second claimed damage either.
  
  ************ was formally notified of all of the above information by way of ******************** email dated April 12th (a copy of this email is attached hereto).  ******* email further respectfully extended an invitation to ************ to schedule a time to review the video tape for herself as we are confident that once she sees the video, she will have no choice but to agree that her allegations that our garage is responsible for the damages to her ***** are unfounded.  To date, we have not received a response from ************.
  
  In light of the above, we consider this matter closed and *** ***** claims fairly and factually repudiated.  While ************ may very well sincerely believe we caused the damages to her vehicle, the facts prove otherwise.  Obviously, we have no idea what happened to the Tesla once it is driven out of our garage.  It would appear that in these instances the damages both occurred outside of our garage.
  
  Please note, our offer to schedule a time for ************ to review the full video for herself remains open.  She can contact us at any time.
  
  Should you have any questions regarding the within, please do not hesitate to contact me.
  
  Thank you.
  

  Business Response

  Date: 05/23/2024

  I think everyone would agree that we seem to be going in circles here without making any substantive progress towards a resolution.  I am therefore going to attempt one final time to amicably resolve this matter.  I am the owner of this company and have been in business for over *************************************************************************************** this case, we have video tape that conclusively illustrates that we did not cause the damages alleged by ************.  As previously mentioned, as the video covers an extended period of time, the video file is too large to email.  Accordingly, we have offered ************ the opportunity to make an appointment, at her convenience, to come to the garage and view the entire video which will take some time due to the video's size and length.

  I am prepared to meet ************ myself at the garage to show her the video if that makes her more comfortable.

  Again, as previously stated, the video speaks for itself. It shows

  1.Despite **************** claims to the contrary, **************** vehicle was not moved from its original parking space while in our possession; and

  2.**************** vehicle was not damaged while it was in our possession.

  There is no subjective analysis here other than simply witnessing what is clearly observable on tape.

  I would also like to address some of **************** other inaccurate, unfair and in some cases patently offensive false assertions in her complaint.

  First, neither me nor any of my employees have behaved in a "threatening" or "aggressive" manner towards ************.  I would suggest that if anyone is guilty of behaving in an aggressive and/or threatening manner it is ************ herself.  ************ has accused us of lying, falsifying business records and suggested that she won't come to the garage to view the dispositive evidence because she is allegedly afraid for her safety.  Despite all of these untrue and rather offensive false claims, we have patiently and professionally handled **************** complaint by undertaking a thorough investigation, timely respond both directly and through BBB to all of her assertions and continue to try to work with ************ to reach a mutually agreeable conclusion. 

  The facts here are simple, we have a video showing exactly what happened to the car while in our possession.  If ************ wants to see for herself what happened, I am happy to personally meet her at the garage at her convenience to show it to her.  If ************ continues to refuse to view the indisputable facts and instead continues to rely on false, disputed and erroneous subjective allegations, it appears that we will forever go around in circles and get nowhere.

  Please help me help ************.  I can be reached at our main office at ************** and am available to speak ************ directly anytime.

  Thank you.

  Customer Answer

  Date: 05/23/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I appreciate that *********************** acknowledged the apparent issue: we are stuck in this situation due to his company's poor business practices and dishonesty. Little Man Parking, LLC employees have damaged our vehicle multiple times, which one of their employees has even acknowledged and signed off on. I am still waiting for them to resolve this and compensate me for the damages.
  
  In this digital age, large video files can be easily emailed, yet I am still waiting for the video footage to be sent to me. For the fourth time, I will not visit their facility due to the threatening and aggressive behavior of their employees, including ***********************, towards customers. This is evident from his previous email response.
  As I have previously mentioned:
  Clear video footage of my vehicle being moved multiple times while in their possession (sent to the BBB) contradicts *************************** claims.
  ************************* admitted in an audio recording that they do not have cameras or video footage of the area where our vehicle was damaged. He took responsibility for the damage to the right side of our vehicle (also sent to the BBB).
  There are several documents that *********************** and Little Man Parking, LLC have falsified:
  a. The "Mgr's Investigation Report," signed and dated April 3, 2024, does not align with the complaints I reported on March 30, 2024, and April 6, 2024. This suggests the document was falsified, filled out, and backdated to April 3, when my last complaint was on April 6, 2024. A significant portion of the report was ****** out; no ticket survey is attached. *********************** and Little Man Parking have yet to provide the initial survey of our vehicle conducted on March 30, 2024. This survey, which they failed to produce when requested, is crucial as it establishes the baseline condition of our car when it entered their premises.
  
  b. The "alleged damages report," dated April 3, 2024, indicating that their employee ***** De Los ****** was responsible for the damages, which ***** De Los ****** also signed off, contrary to what they are claiming.
  
  c. A Customer Complaint report dated April 3, 2024, which I was supposed to fill out, was never filled out by me. The damages listed in the Customer Complaint do not match those I claimed and do not match the damages in the "Mgr's Investigation Report."
  
  d. There is an attached vehicle survey slip dated April 3, 2024, with a handwritten time of 11:45 am, time out 1-2 hrs, and handwritten X marks on the front and back left and right rims, and the left fender of my vehicle. This documentation is inaccurate as there are no damages to my back right rim, which I never claimed. Additionally, there are random timestamps and a random date of Sunday, 4-13-24, on the document.
  
  These falsified documents support their erroneous version of events and denial of responsibility. 
  
  Regrettably, *********************** considers my factual recounting of how his business damaged my vehicle threatening and aggressive. 
  
  I hope the BBB can help me get the company to compensate for the damages their employees caused to my vehicle while it was in their possession. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  Date:08/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use Little Man parking near my job to ******** believe I have been OVER charged numerous times over the last couple months. This business has an official website with an option to find parking & lists the address/pricing for each lot. Their website DOES NOT have a section or notation stating that prices vary or may not be "up to date" and differ from what is listed. There is no mention that a different more expensive price would be on display at the actual garage location. Their official website stated that pricing was $5 Mon - Thurs and $10 Fri - Sun, both for all day parking. I have never been charged less than 15$ for parking there. Most days its between $20-30 and some days I was charged as much as $45-$60. It is completing deceiving to list prices on an official site then go & charge something much higher once at the location. I reached out to their management via email stating this & that I believe I should receive a refund as a result of the inaccurate & misleading information. Management was not helpful. I had a feeling something weird was going on so I took a screen shot of the website with the $5 and 10$ prices listed. The VERY next day after I got an email response from them so I checked the ************ had been completely changed in order to reflect the inaccurate and ridiculously high prices I was charged. I find it extremely questionable there was this IMMEDIATE update to their website. As a consumer I have rights & if a business lists something at a certain price they certainly should not be able to increase that price upon arrival. The fact they seemed to try & hide the original price by changing the site feels like deceptive advertising practices. I hav a screenshot w/ proof of the original prices that I'll be attaching to this complaint. At times the prices would change @ 12AM & I was always charged extra if the price went up. If the reverse happened never was I charged the lower price. Screenshots of before & after the alterations are attached

  Business Response

  Date: 08/14/2023

  I am writing in response to *** ************ BBB Complaint.
  I am the Owner of ******************* Parking, LLC., the manager of the garage located at ********************************************************************  The Melrose garage is located in ************ along the beach of the ************ and is a gated, self-park facility.  As the garage is located along the beach, demand for parking is seasonal with the highest parking volume in the summer months when rates are at their highest as we typically sell out on a daily basis.
  In order to communicate the parking rates being charged at the garage, we clearly and conspicuously post multiple 28" x 44" rate signs not just inside the garage but also in front of the garage entrance so potential customers can see what the parking rates are prior to choosing to enter the facility.  (I have attached photos of the signs posted in front of the *************** entrance as well on the wall in the garage entranceway as samples of the signs located throughout the garage).  We make every effort to let our customers know exactly what the parking rates are each and every day.
  Prior to filing this BBB complaint, *** ************ reached out to me and my company directly, by email, to notify us of her complaint.  *** ********** acknowledged that she (1) saw the rate signs posted at **************) was aware of the posted rate for the day; and (3) still chose to park.  I find it totally unfair that *** ************* BBB Complaint fails to mention any of these facts and totally skews the true picture of what really happened here.
  I explained to *** ********** that as she was charged the rate clearly and conspicuously posted at the garage on the day she parked, it would appear that she was correctly charged.
  Regarding the issue of the rates posted on the website, here too I find *** ************ complaint counterintuitive.  *** ********** brought to our attention that our website did not have the current rates posted.  This was simply an oversight as our website is maintained by a third-party provider.  Having been made aware of this error, however, we immediately contacted the website host and corrected the problem as any professional business would do.  ********************** seems to conclude that the fact that we promptly responded to her complaint is somehow evidence of wrongdoing.  If we failed to correct an error brought to our attention, I can see the argument.  The fact that we corrected the problem is in fact evidence of trying to do the right thing.
  Finally, in our previous email correspondence, I requested that *** ********** provide a copy of her parking receipt so that we could review what she was charged and when.  To date, *** ********** has failed to respond so even if we wanted to do something as a courtesy, we are unable to do so.
  Should you have any questions regarding the within, please do not hesitate to contact me.

• Initial Complaint

  Date:05/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife an I went out to dinner at the ********* on Staten Island, Saturday May 20th. We parked in the Little Man parking facility. After parking in a lot with plenty of available spots, we walked out of the the parking garage and passed right by the parking attendant and his booth in clear view of where we parked. He acknowledged us but never said we parked in the wrong spot. He clearly wanted this to happen. When we returned to our car it had 2 tire boots placed on it along with a sticker advising that we parked illegally. When we questioned why this occurred we were told "because you people can't follow rules and think you have special privilege". I advised attendant that we backed in and did not any sign. I asked where the sign was and he pointed to a dark corner with no lighting, garbage pails in front of it and construction debris on both sides. Nowhere on the sign did it say who the parking spot was reserved for nor what the penalty would be. The attendant demanded $200 in cash and when I refused to pay cash and threatened to call the police, he changed his tune and allowed ** to pay the $200 on credit card. This is an obvious scam and set-up for unsuspecting, hard working people trying to support the local economy. The attendant was rude, aggressive and made a racist reference to my wife and I. Completely unacceptable treatment for anyone paying for parking. Signs should be made much more obvious, penalty clearly posted and employee fired.

  Business Response

  Date: 05/25/2023

  I am writing in response to ****************** BBB complaint regarding his vehicle being immobilized at the ********* garage.  

  Please be advised that the ********* garage is a self-park and lock parking facility.  The majority of the spaces are unreserved and available on a 1st come 1st serve basis to the public.  There are certain spaces within the garage, however, that are specifically reserved for monthly customers who pay a premium for exclusive access to those spaces.  The Reserved spaces are clearly and conspicuously marked with a Red Reserved Parking Space sign (See attached photo).

  ************** parked his vehicle in a parking space that is reserved for a monthly tenant of the building.  The space is clearly and conspicuously marked as a Reserved Parking space by the Red Reserved Parking Sign that is posted on the wall directly adjacent to the subject parking space (Again please see attached Sign).  As indicated in the attached photo, the sign specifically states that violators are subject to ticket, immobilization and or tow.

  The Monthly tenant whose space ************** parked in returned to the garage subsequent to ************** parking in his space and complained to the parking attendant on duty that his reserved space was illegally occupied.  The parking attendant immobilized ****************** vehicle for illegally parking in a reserved parking space pursuant to the garage rules displayed on the sign.

  It is my understanding from the parking attendant on duty that evening that upon ****************** return to the garage to discover his vehicle having been immobilized, ************** while understandably upset, was extremely abusive verbally to the parking attendant who was simply doing his job.

  It appears to me that the parking attendant followed the garage rules and while I would ordinarily be willing to work out a mutually amicable resolution to a problem of this sort simply as a courtesy to a customer and in good faith, I feel ****************** treatment of my staff should not be rewarded with any sort of accommodation in this case.

  Should you have any questions or require further information, please let me know.

  Thank you.