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Business Profile

Parking Facilities

Manhattan Parking Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Parking Facilities.

Complaints

This profile includes complaints for Manhattan Parking Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Manhattan Parking Group LLC has 9 locations, listed below.

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    Customer Complaints Summary

    • 51 total complaints in the last 3 years.
    • 11 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/15/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We gave the car for the valet and his name is ***** ******** and he took the car to park and then when we came back to take the car we found the car hit from the driver side by the door and he said he didnt do anything and we tried to call the cops they said file a complaint by BBB

    • Initial Complaint

      Date:01/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Manhattan Parking Group LLC regarding complaint ID ********.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:10/04/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      At this time, I have been contacted directly by Manhattan Parking Group LLC regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]

       I responded to their request   I still have not heard back from the manager of the garage or the corporate office that i filed the complaint with   They simply will not resolve this

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *********** *******

      Customer Answer

      Date: 11/25/2024

      At this time, I have been contacted directly by Manhattan Parking Group LLC regarding complaint ID ********, however my complaint has NOT been resolved because: 

      [Your Answer Here]

      The business has not followed up in this particular incident once.  They will only email asking for my claim number but will not provide any feedback or resolutions.  Its been over 4 months since i originally filed a claim for this damage and i still have yet to be contacted with any feedback 

      After providing the information for my account numerous times they never respond with any feedback of the issue   The emails are generic that i receive asking my claim number but no one has actually followed up after their request for more information.  The damage done to my car was originally reported over 4 months ago with no call backs or email responses 

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      *********** *******

    • Initial Complaint

      Date:08/27/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Manhattan Parking Group LLC regarding complaint ID ********.

      Sincerely,

      ****** ********

    • Initial Complaint

      Date:08/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      MPG Certo 60 Parking LLC located on **************** stole my car overnight while I was away from town on holiday, and drove to ********, **. I know this as I received a parking ticket with description of my car - proof that someone took overnight. The garage contends this did not happen though I know others have had similar issues.

    • Initial Complaint

      Date:08/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      At this time, I have not been contacted by Manhattan Parking Group LLC regarding complaint ID ********.

      Sincerely,

      *********************

    Manhattan Parking Group LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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