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Business Profile

Passports and Visas

Passports and Visas.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Passports and Visas.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to get my passport renewed and this was the first website that came up, so I thought it was the government site. I provided them with all my personal information and paid $88.83 for no reason. Id like a refund and for this company to erase my personal information and be shut down.

    Customer Answer

    Date: 04/17/2025

    Better Business Bureau:

    At this time, my complaint, ID ******** regarding Passports and Visas.com has been resolved.

    (By clicking "OK", your complaint will be closed as Resolved.)


    Sincerely,

    ****** *****

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Services purchased 6/12/24 in the amount of $443.10. Supposed to expedite the process for getting a ************ for my passport. I was instructed to follow their normal procedure and send all my info in. They returned my passport without obtaining a **** stating that because I had a previous 10 year **** expiring in Dec. of 2024 to wait until then and resend my info at that time. I have tried for two months to get this process restarted. **************** states on multiple occasions a representative will be calling me back, but nobody ever does. I have left multiple messages. Every time I call they basically forward me to a voicemail where nobody returns my call. I asked for my money back and they refused due to the length of time since the transaction. I followed their instructions though which is why so much time elapsed. At this point I am seeking a full refund of the purchase.

    Customer Answer

    Date: 02/24/2025

    Better Business Bureau:

    At this time, I have not been contacted by Passports and Visas.com regarding complaint ID ********.

    Sincerely,

    ****** ********

  • Initial Complaint

    Date:08/03/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had an international trip booked but realized a passport needed to be renewed. We paid for a 9 day turnaround through Passports and Visas.com ($600 fee on top of the ** passport renewal fees). They guarantee the turnaround time you pay for or you get your money back. We received a confirmation email from the company on May 10th but did not hear anything back from them for 4 weeks. We had to cancel our trip and reschedule when we got our passport back, finally. They have never once returned a phone call or email so that we could be refunded the money they guarantee. We are still calling but either get sent to a voice mail machine or left on hold for 30+ minutes.

  • Initial Complaint

    Date:04/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email with discount code getmypassport10 for 10% off. I tried to use it and when the order completed and I was charged, I realized I didnt get the 10% off. I contacted the company within one minute requesting the adjustment. No reply. I sent them 8 emails and tried to chat with them online. No reply. I called them and was on hold for 27 minutes, then the call dropped. I called again and was told nothing they can do, its my fault. I called 3x more. No reply. I am only requesting an adjustment of 10%.

Passports and Visas.com is NOT a BBB Accredited Business.

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