Complaints

This profile includes complaints for Melio Payments Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Melio Payments Inc.

  124 E 14th St Fl 15 New York, NY 10003-4170

• 

  Melio Payments Inc.

  69 Mercer St New York, NY 10012-4440

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our Company Email was hacked by this company posing as a legit business that we use through QuickBooks. Our customers may have also been compromised do to this scam.

  Business Response

  Date: 05/02/2025

  Hi ******
  
  We're sorry to hear about this experience and understand how concerning it must be. Our team reached out to you via email on May 2 to help address the situation and offer support. Please know that we take matters like this very seriously and are here to work with you to resolve any concerns. If you havent seen our message, we encourage you to check your inbox or spam folder and respond at your earliest convenience. We're committed to assisting you through this.
  
  All the best, Team Melio

  Customer Answer

  Date: 05/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I never received an email from their support team. I never got a phone call or any other communications from them either. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** *******
  
  
  
  
   
  

  Business Response

  Date: 05/15/2025

  Hi ******
  
   We appreciate you sharing your feedback wiht us and understand how frustrating this experience may be.
  
  After reviewing your interactions we can see that our team has been in contact with the email associated with your account as recently as 5/13/25 regarding your concerns. The email may have landed in your spam or junk folder by mistake, so we recommend checking there as well. When you have a moment, please respond directly to that email so we can assist you further and get this resolved as quickly as possible.
  
  Thank you for your patience, and please dont hesitate to reach out if you need anything else in the meantime.
  
  All the best, Team Melio

• Initial Complaint

  Date:04/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notice of a payment. I am unfamiliar with this service and the first time I had trouble receiving payment and had to enter account information and re-enter it. This time I received a different message and clicked track payment. This took me through a series of pages. One I noticed had a box that said for future fast payments, click here. I left that box unchecked. I confirmed I thought my account number. When I received confirmation of the transaction which I only thought I was confirming, I noticed a fee. I immediately notified the service that this was in error, not intended and asked it to be stopped or reversed. Their customer service offers a loop of unhelpful responses. Even prior to the money hitting my account they refused to stop the transaction. This was too easy to make a mistake and offered no means to undo the transaction. And no means to speak with anyone who could assist.

  Business Response

  Date: 04/23/2025

  Hi ***,
  
  Thank you for reaching out and sharing your experience.
  
  We understand how frustrating this situation must be, especially given the confusion around the transaction and the difficulty you faced trying to address it. After reviewing your interactions as of April 23rd, weve escalated your case to our internal team for further review. Well be following up with you directly via the email we have on file. Please keep an eye out for that message, as it will include next steps and any updates related to your case. 
  
  We appreciate your patience as we work through this, and were committed to making sure your concerns are thoroughly reviewed.
  
  All the best, Team Melio

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  The business has communicated to say they cannot offer a refund.  Im not sure this is in response to this BBB complaint or in response to my complaint made directly to them prior to try to resolve it.  But they only indicate now that they are sorry for my frustration but pretend that they are unable to offer a refund.  They also offer no explanation as to why a customer should not have been able to cancel the transaction if done by mistake.  I still would like a refund and hope the business will do so.  This was an accident and it should not be that a customer cannot undo a mistake.  Period.

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *** ******
  
  
  
  
   
  

  Business Response

  Date: 05/23/2025

  Hi **** 

  We are truly sorry for the continued frustration this experience has caused.

  We completely understand how upsetting it can be when a transaction doesnt go as expected, especially when it was initiated by mistake.
  Our legal team has reviewed the matter and confirmed with you via email on April 24th that the "Get Paid Today" option selected is part of Melios Faster Payments service. This service is entirely optional and carries an additional fee, which is clearly displayed and requires confirmation at the time of selection to ensure transparency.
  As outlined in our Terms of Service, Faster Payments are processed immediately and, once confirmed, cannot be canceled, reversed, edited, or refunded due to the nature of real-time processing. Because of this, there is no window for cancellation once the payment has been finalized.
  However, we want to make sure youre aware that on April 29, a manager reached out to you via email and offered a one-time reimbursement for this instance, and that reimbursement was processed the same day. While we stand by the accuracy of how the payment was processed, we recognized the situation and took that step as a gesture of goodwill.

  
  We truly appreciate your feedback and patience. 

  Best Wishes, 

  Team Melio

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Needed school transportation for my kids as they are not in my school district and I dont have bussing - due to a new job. Signed a contract with business called Ride Along Now and was REQUIRED to make an upfront deposit of $685. Ride Along Now would only take credit card payment through Melio. Ride Along Now then cancelled the job due to changes made, and told me they would issue a refund. They never did. That was in Jan. Melio refuses to give my money back.

  Business Response

  Date: 04/22/2025

  Hi ******, 

  Thank you for reaching out to us. We understand how upsetting it can be when a payment doesn't result in the outcome you expected, and we truly empathize with your frustration. And thanks for sharing the screenshot, we appreciate you keeping us informed.
  
  We want to emphasize that we are not denying you a refundour role as a third-party payment processor simply means that we do not hold the funds, nor do we have the ability to initiate refunds unless the payment has been returned to us.
  There are two ways a recipient, such as a Ride Along Now, can issue a refund through Melio. They can create a new payment through Melio in the same amount and send it directly to you.

  Or, as it sounded from their email to you, their billing team or bank may reject the funds that were delivered to them, which would then return the payment to Melio. If either of these actions occurs and Melio receives the funds back, we will notify you via email and in your Melio account. At that point, youll be prompted to request a refund or contact support to complete the process.
  
  If you see that the payment has failed or if youve received a notification from us, please contact our team at *********************************** A member of our team can assist you with the refund request. Again, we truly understand how frustrating this situation must be and are here to assist you however we can. 

  Best, 

  Team Melio

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Melio is a horrible service which verifies con-artists and scammers, leading you to believe you can safely do business with an individual and upon them scamming you melio refuses to help or do anything, even when the vendor is VERIFIED with their service. We spent $16,295 on an order and once it was received by the carrier we sent the payment through melio in accordance with their policy of "Were the goods received". Of course, no goods ever arrived, from Melio's supposedly "verified" vendor. More like a verified scammer! We have spent over $200,000 through their service and they are but a deer in headlights when it comes to helping you out. They then lock your account for submitting a legally valid dispute without telling you at all causing delays with paying your suppliers.

  Business Response

  Date: 04/09/2025

  Hi ****,
  
  We're truly sorry to hear about your experience and understand how upsetting and frustrating this situation must be. 
  
  Please know that we take concerns like this very seriously. Our Payment Operations team has sent a follow-up email to both you and your vendor on April 9, 2025, as part of our continued effort to help resolve this matter. We recognize the importance of every transaction and we're committed to supporting you through this process. If you have any additional information or questions in the meantime, please dont hesitate to reply to the email from our Payment Operation team. 
  
  Thank you for your patience as we work toward a resolution.
  
  Best Regards, Team Melio

  Customer Answer

  Date: 04/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

  The response sent to our email from Melio simply asks us to cancel our chargeback which will not be happening as they continue to verify and harbor con artists. The response received is unsatisfactory as it does not solve the problem of 

  A) The scammer is still freely on the Melio Platform

  B) Our Melio account is still unusable for a fault out of our hands. 

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  **** ******
  
  
  
  
   
  

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I have done business with Melio for the first time ever there were couple of payments that didnt go through at all so I was supposed to be receiving a refund from melio close to $70,000 which I will send pictures in the uploading supporting documents did send me Checks for the refund when I deposited those checks into my bank account my bank account close to my account due to fraud activities and I still havent heard back from them yet. Contact them so many times through email and live chat support system are ignoring me my chat.Payment ID ******** Payment ID ******** Payment ID ******** Payment ID ******** Payment ID ******** Payment ID ******** Payment ID ******** I also have emails from the representative thing that I will be receiving checks and I did receive the checks, but the checks were rejected from all of my bank account. I can upload chat with the representative to.

  Business Response

  Date: 04/08/2025

  Hi ********, thank you for bringing this to our attention. We understand how frustrating this situation must be, especially given the complexity and the amount involved.
  
  After a thorough review, our records show that management shared this information in February, and a team member followed up with a detailed email on 2/21/25 outlining each of the payments in question.
  
  Based on our findings, the checks issued did not contain sufficient funds to be processed. While we recognize this may not be the outcome you were hoping for, checks can only be cleared if adequate funds are available. We appreciate your understanding.
  
  All the best, Team Melio

  Customer Answer

  Date: 04/11/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because: Hey thanks you for replying back. on 3/ 21/ 2025 I emailed melio and a team member named Cam replied back to me saying Hi ********* Thank you for this additional information. Although we're unable to speak on the phone I did go ahead and submit a request for three payments we still have the funds for ($5500, $8700, $7678). You should receive the refund in 3-5 business days. And I will be providing you a screenshot of this conversation. So I have no idea what are you referring to? By saying a team member followed up with me about any of these payments. and these payments that Im talking about are refund from Melio not from anybody else. The money Im referring to from these checks were taken out from my bank account by **********************. Melio is supposed to give me a refund for these transactions. This is a conversation that I had with all the representative. This is one of the conversations that I had with one of the representative at Melio. I have a lot of other conversations with other representatives at Melio about these payments that were to K &  S realtors. I will be providing screenshots of the conversation with other representatives. I am supposed to receive seven checks of these amounts ***** **** **** ****** ****** **** and the last one **** from melio . Because the money debited from of my bank account.

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ******
  
  
  
  
   
  

  Customer Answer

  Date: 04/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

  The payment were debited from my bank accounts and I will be providing you screenshots of Melio, confirming that it was debited from my bank account. I can  even provide you with the bank transaction. Thank you so much for taking your time to reply back to me. All of the payment were debited February 7 and for one week I would talk to representative and ask him about my refund because they were debited from my bank account.I can even send you conversation with staff member saying that they are working on my transactions so they can give me a refund.and I did call my bank and ask them about the transactions for the trace numbers. They said they have no idea what this is, but I can still provide you with the transactions from my bank account that all of these payments were debited from my bank account again so much. Have a wonderful day. 

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ******** ******
  
  
  
  
   
  

  Business Response

  Date: 04/17/2025

  Hello ********, 

  Thank you for your detailed message and for your willingness to provide screenshots. We genuinely understand how concerning this situation must be, and we appreciate you taking the time to follow up.
  After a thorough review of your account and payment history, we want to reaffirm that while an attempt was made to debit the funds from your bank account as you see from the emails we sent you, our payments operations team confirmed those debit attempts did not complete successfully. As a result, Melio did not collect or hold any funds from those transactions. 

  We also want to clarify that when a check payment is scheduled through Melio, an automated confirmation email is sent. This email simply reflects that the payment process was initiatedit does not confirm that funds were successfully debited. If the debit ultimately fails, the payment does not proceed, and the funds are not collected.

  We stand by the information we've providedthe funds in question were never successfully debited by Melio and are not in our possession.
  

  Best, 

  Team Melio

• Initial Complaint

  Date:04/04/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a charge on my bank statement 3/31 and contacted Melio support since I have not used the free service in over a year. They said that I have a subscription to one of their plans that started 3/28. I NEVER signed up for any subscription, I didn't even know they had subscriptions, I don't even know how to sign up for a subscription. Because they are a service for businesses to pay vendors through, they had my banking information. Without approval they took money out of my account. In chatting with their support via chat they said they have to look into it with no information about how long it would take or what they could do. All I am asking for is a refund for an unauthorized charge. I hope they are not charging other people without any approval.

  Business Response

  Date: 04/04/2025

  Hi *******, 

  We sincerely apologize for the frustration and confusion this has caused you. We understand how concerning it must be to see an unauthorized charge, and we want to assure you that this situation is of top priority for us. Weve noted that the agent you spoke with has already escalated your case to our management team for further investigation. They should be following up with you as soon as possible with more details and next steps. In the meantime, we want to make sure youre taken care of, so please dont hesitate to reach out to us at ********************************** if you need anything else in the process.

  Take care, Team Melio

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Melio :Payments has charged a Payment twice to my bank account. It shows as a single payment in my Melio Account and shows twice charged in my Bank online statement.

  Business Response

  Date: 04/02/2025

  Hi *******, 

  We're sorry to hear about the confusion with your payment, and I completely understand how frustrating it must be to see double charges on your bank statement. After reviewing our records, I can confirm that we did not deduct or receive this payment twice from our side. This likely appears to be a technical issue from your banks end.
  We recommend reaching out to your banks customer service to alert them about the duplicated entry on your statement. They should be able to investigate and resolve the issue for you.

  If you need any assistance from our side, feel free to reach out to us at ************************************************************.  Were here to help in any way we can. 

  Best, Team Melio

  Customer Answer

  Date: 04/14/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ******* *****
  
  
  
   
  
  

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We use QuickBooks online bill pay. ** uses a 3rd party vendor, Melio. We paid a vendor through online bill pay in QuickBooks using a routing and account number for our vendor, **********************. Melio paid a different routing number and account number not provided by our company, **********************. Our account was debited $1704.74 on Jan 10, we assumed this money went to our vendor, however it did not. We submitted a claim to ************ to reverse this however their position is Melio is responsible for refunding this money to us or sending it to the correct account number and bank of our vendor. ********************** is non responsive to our efforts to help them correct their mistake and will not provide any documentation that we supplied them this incorrect account and routing number of which we have never heard of.

  Business Response

  Date: 02/18/2025

  Hello *****, 

  We are truly sorry to hear about the frustration this has caused. A member of our team reached out to your team on February 18th to provide clarification on the issue and guidance on how to resolve it. We also want to remind you that, as explained on January 29th, per Melios Terms of Service, account holders are responsible for all activity associated with their Melio account, and ********************** does not enter or alter account details on behalf of users. We completely understand this may not be the resolution you were hoping for, and were truly sorry for any frustration this has caused. All the best, Melio

  Customer Answer

  Date: 03/05/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  I have been in communication with Melio outside of this correspondence and am disappointed that Melio is not able to provide our company proof that we entered the account number they used to deposit the payment into incorrectly.  We in fact do not have a record of this account number on our end and will remain in the position that the mistake was made on Melio's behalf.  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***** ****
  
  
  
  
   
  

  Business Response

  Date: 04/15/2025

  We genuinely regret the frustration this situation has caused and understand how disappointing it must be. As previously communicated, a member of our team reached out to your team on February 18th to provide clarification on the issue, along with guidance on the steps needed to address it.
  Wed also like to respectfully remind you that, as noted in our communication on January 29th and in accordance with Melios Terms of Service, account holders are responsible for all activity conducted through their Melio account. For security and compliance reasons, Melio is unable to alter account details on behalf of users.
  Additionally, after a thorough review, we do not have any further records available that would support or advance your claim.
  We understand this may not be the resolution you were hoping for, and we truly apologize for any continued frustration.

  Best, 

  Team Melio 

  Customer Answer

  Date: 04/28/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is acceptable to me and the matter has been closed. My hope is that my complaint has generated a conversation within your organization of ways to provide customers, especially those from the Quick Books desktop platform, more information on the front end about the services, requirements, and limitations provided by Melio in the bill pay module.
  
  Sincerely,
  
  ***** ****
  
  
  
   
  
  

• Initial Complaint

  Date:02/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. I was charged a 1% fee for instant payment options. I did not want that. I have tried cancel the transaction before they initiated the mistake. 2. There are no customer service options to be able stop a transaction before they slam it into your account and deducting a fee. None of their phone numbers for customer service numbers answer. There is no live person or immediate resource to get help from Melio. 3. Melio has a contract with a company paying me called ***** and ****. ***** and **** intended to set me up with Melio so I automatically got fast payments. That didnt happen before this transaction and I was needlessly charged a 1% fee. 4. Once I found out there was a mistake I immediately called ***** and **** and this Melio to try stopping the payment. Melio only responds via email. This is purposely done so it is hard for a consumer to reverse a mistake transaction. I called and emailed them within minutes of seeing the error. No answer. And their policy for response is 24 hours. So NO LIVE SUPPORT! 5. Melio initial email prompting me to click on their instant payment option is not clear about all the terms of payment. It didnt say clearly I had other options for getting the funds ***** and **** owned me anyway. For all I knew at that time the 1% instant option was the only method I was afforded. I only clicked on their prompt to get more info but Melio has it set up for the transaction to be finalized too fast without disclosing the information I thought I would get about the timing of the payment coming to me.

  Business Response

  Date: 02/12/2025

  Hi *******, 

  Thank you so much for sharing your experience with us. We're truly sorry to hear that we didnt meet your expectations, and we completely understand the frustration and inconvenience this has caused you. Please know that your satisfaction is very important to us, and we take your feedback seriously.

  
  After reviewing your recent support interactions, I see that members of our team have already reached out to address your issue. We truly appreciate your patience as we work through this, and we'll be sure to pass your feedback along to the appropriate team for further consideration.

  
  Once again, we apologize for any frustration youve experienced, and were committed to improving based on your insights. Thank you for giving us the opportunity to make things right.

  All the best, Team Melio

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Melio has withheld our funds from us for the past 3 months because our client accidentally disputed a charge--to which they contacted their bank to correct. They even sent back proof that they lifted the dispute to which we provided Melio as evidence. Despite all this back and forth and meeting all the requirements to access our funds again, Melio stays in the dark and does not provide any update on the timeline of when the thousands of dollars they're holding from us will be released to us. I would never use this service again. Especially if you're a small business, stick to Square processing who is fair with how disputes are handled. Also please note that if a payee disputes your invoice, Melio will not alert you about it. They will just hold your funds hostage until you reach out inquiring why.

  Business Response

  Date: 11/19/2024

  Hi there,
  
  Thank you for sharing your experience with us. We're sorry to hear about the frustration and challenges youve faced regarding the disputed charge and the delay in accessing your funds. Disputes can be complex processes that often involve multiple parties, including banks, and we understand how important timely communication and resolution are. We would like to help ensure your case receives the attention it deserves. Please send us an email at ********************************** and our team will look into this matter and work towards a resolution. Your feedback is valuable, and we will be sure to pass it along to relevant teams as we continue improving our platform. We genuinely appreciate you sharing this with us and are committed to addressing these concerns.
  
  All the best,
  Team Melio
  
  

  Customer Answer

  Date: 11/20/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because no one from Melio has given me at least a timeframe of when to expect the funds to return to my bank account. They keep telling me to contact random departments in their company and no one can give me a straight answer. 
  
   
  

  Business Response

  Date: 11/22/2024

  Hi there,

  Thank you for reaching out, and were truly sorry to hear about the frustration and challenges you've faced with the disputed charge. We completely understand how important it is to receive clear communication and a timely resolution, especially when it involves your bank account.

  
  We see that our team is already in contact with you regarding this matter and that you were informed we would reach out as soon as we receive finalization. We want to assure you that resolving this issue is of the utmost priority to us. Since disputes like this involve multiple parties, our team isn't able to provide an exact timeframe for when the funds will be returned. Please know that we are actively monitoring the situation and working diligently to get this resolved as quickly as possible.