Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a mentorship program through **************************, with payments handled by Abundant Servicing, LLC. The site led me to believe it was a legitimate service related to credit or business mentorship. After payment, I researched the company and found no official accreditation or clear background. I contacted the company within days to cancel, stating I felt misled and had not used any services or attended any classes. They stated the agreement was non-cancellable and non-refundable, even though I had not accessed the program. I believe the terms were not clearly explained and feel the business is operating under deceptive practices.

  Business Response

  Date: 04/28/2025

  To whom it may concern, 

  We have communicated with the client and explained to him that we are third party servicing company hired by the company that the complaint is directed to. We are authorizing the refund and closing his account as well as having a quality assurance review with Currency Cave Coaching to ensure that other clients of his do not have the same experience or expectations.

  Our reply to the client directly:

  Dear ****** *****,
  
  Thank you for your email.
       Please note that My Abundant is a third-party servicing company engaged by ************************** to manage payment processing and account ****************** on their behalf. We are not involved in the creation, delivery, or promotion of the services offered by Currency Cave Coaching, and therefore cannot speak on their behalf regarding course content or sales practices.
  That said, our role is to provide transparent, supportive service not only to our clients, but also to their customers. If you are dissatisfied with the product and have chosen to cancel your course and request a refund, we are more than willing to honor that request.
  We will proceed with the following:
  Cancel your agreement
  Initiate a refund for any payments made to date
  Remove your personal and financial information from our system
  Ensure all future communication is conducted in writing, as requested
  
       While we regret that your experience did not meet expectations, we appreciate you bringing your concerns to our attention. Situations like this are taken seriously, as they help us strengthen our quality assurance processes and ensure that all customers feel supported and heard.
  We do hope this clarification has helped to distinguish the role of My Abundant in this matter, and that it reshapes your impression of our organization. Our goal is always to provide clear, respectful service, and we sincerely hope any reviews or feedback you choose to share will reflect your experience with us in a fair and positive light.
  You will receive a confirmation as soon as the cancellation and refund have been completed.
  If theres anything else we can do to assist you, please dont hesitate to reach out.
  Sincerely,

  ***Reply from client to our resolution and offer:

  Subject:Re: Request for Agreement Cancellation and Refund
  Dear *****,
  
  Thank you for your response and for honoring my request to cancel the agreement and remove my personal information from your systems.
  
  I appreciate your willingness to issue a refund.However, I would like to inform you that the bank account originally used for the payment has since been closed as part of my efforts to protect my finances following this incident. At this time, I am not comfortable providing new banking details or accepting a digital transfer due to ongoing concerns regarding the legitimacy of the situation.
  
  Please advise if the refund can be issued via a mailed check or another secure non-digital method.
  
  Thank you again for your assistance, and I look forward to your confirmation.
  
  Sincerely,  
  ****** *****

   

  Customer Answer

  Date: 05/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because

  They stated they would cancel my agreement and issue a refund, but I never received clear confirmation that anything was completed. They later sent a check, but when I contacted the issuing bank (*************), they said they could not verify it. That made me uncomfortable continuing with the process and caused me to lose trust in the business.

  
  
  At this point, I no longer wish to pursue the refund or communicate further. I am not looking to escalate this legally I simply want to move on.
  
  
  However, I am requesting that all of my personal and financial information, including my Social Security number, be fully and permanently deleted from their system. This is extremely important to me for privacy and safety reasons.
  
  
  Thank you to the BBB for giving me a place to document this.
  
  
  

  Sincerely,
  
  ****** *****
  

  Business Response

  Date: 05/13/2025

  Dear *** *************** you for your message.We truly value your feedback and take your concerns seriously. Please accept our sincere apologies for any inconvenience or confusion this situation may have caused. Wed like to address both your data deletion request and your inquiry regarding the refund check.
  
  Regarding your data deletion request:
  We have removed all of your personal information from our internal CRM system and have excluded it from any future marketing communications or transactional use.
  Your personal information has not beenand will not beused for any purposes beyond what is legally required for compliance.
  
  Regarding the Refund Check:
  We acknowledge your concerns and regret any inconvenience you've encountered while attempting to verify the refund check with *************. For clarity,the check was issued directly by *************, obtained in person at a branch location, and sent to you via ***** to help expedite the refund process. This approach was designed to avoid delays typically associated with credit card refunds and should have resulted in you receiving both our refund and the one from your credit card provider as a safeguard.
  While you mentioned difficulty verifying the check, we have since reconfirmed with ************* that the check is valid. Based on this confirmation, we encourage you to proceed with depositing it into your account.
  We appreciate your continued patience and are happy to assist further should you have any additional questions.
  

• Initial Complaint

  Date:09/06/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had auto draft payments being made, three times now they have pulled the payments either on a non-scheduled date, and in this last occurrence, they pulled a payment on September 3rd and again on September 4th, causing my bank account to overdraft. The payments are supposed to be pulled every other Friday, coinciding with my payday.I contacted the company and they said theyd look into it and could I send them a screenshot of my bank account reflecting the double payment. Initially they said theyd refund me the second payment and the overdraft charge it caused. Then they came back and said they couldnt read the screenshot. I resent that and since then, its been crickets - no response at all. Because of causing this overdraft, it cause two more of my bills being paid to also overdraft, resulting in more charges.I have asked they refund the second payment immediately plus the total of all three overdraft charges. Everything is online with this company and I was not able to find a physical address for them. At this time, I do not have enough funds in my account to even get groceries for the next two weeks until I get paid again. I have also demanded they cancel my autodraft so I can make my payments myself, as they are actually due. Im waiting to hear back from them, though I am not hopeful that theyll respond. The overdraft fees total $78.00 at this time.u