Complaints
This profile includes complaints for SeamlessChex's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 6 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I didn't sign up for the service, i try to reset my password somehow the link never works. I just want this account closed. Called customer service Sent several emails and tryed the chat option. Still no response.
Business Response
Date: 11/13/2023
Hi ********, SeamlessChex provides payment processing solutions for businesses.
On 11/06/2023, you signed up for an account and indicated this would be used for personal purposes.
The reason you were not able to reset your password is because we do not support personal account types.
You never uploaded any documents or billing information and your account was never charged.
Per your request, your account profile has been deleted.Best Regards,
The SeamlessChex Team
Initial Complaint
Date:11/30/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company was so great from the time I signed up in August 2021 until early this month. But then I suddenly stopped receiving emails when a check was received, deposited, etc. I contacted ************************ on 11/17/2022. He was completely condescending, rude and combative. He doesn't like our website that reports on vaccine injuries. So they act very petulant towards me. ******* went on to say that our account had no SS-4 on file, despite the uploaded documents page clearly showing it being uploaded the day we opened our account in August 2021. You cannot even open an account without an SS-4. So he said our account is now marked as a "risk." It's so petulant, childish and tiring. Then today, 11/30/2022, I got in touch with ******. We were charged $38.37 for a check that was returned. First, ****** said that was a bank fee, despite knowing full well it was not a bank fee. When I responded that it was the ****% fee, then he acknowledged "This is charged regardless if a check is returned." ****** is even the one who wrote the company's online policy about this ("Seamless Chex does not charge if your checks get returned'). It's no use going back and forth with them. Guess I'm just out $38.37 because they personally dislike me because of our website. I would warn anyone to avoid this company if at all possible. They were so great in 2021, as long as you don't have to talk to these two guys. I still do not receive emails so I just to log in and view everything. They are trying their best to get rid of us. We'll find another processor in due course and ***** your wish.Customer Answer
Date: 01/03/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Hello,
The business contacted us and resolved the complaint to our satisfaction. Thank you.
*****
Initial Complaint
Date:10/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On our about early September Seemless Chex made a deposit to a closed account. Those checks were never recovered our company was shorted $2,850. I was instructed by a **** of America rep that the checks would go to their corporate office and then mailed to us. Hurricane *** came and we have not received any mail to our business in close to 3 weeks.Several weeks later the account was closed during a natural disaster in ******* without any written, verbal or electronic notice. Our company losses exceed $16,780 between payroll funds, loans and other funding due to their mistake. I also cannot access any of the prior customer payment information to verify which payments have been or not been made.We have instructed all of our clients to contact Seemless Chex to obtain their payment information and check information.Business Response
Date: 10/24/2022
Hi ***,
Your account was set up for eCheck 21 which means you use our gateway and we submit your checks to your bank for processing.
All payment processing is handled by your bank.
We are sorry to hear that **** of America closed your bank account but this is their decision and out of our control.
As this complaint is related to an issue with **** of America and not Seamless Chex, we request that you kindly withdraw it.
Kind Regards,
-The Seamless Chex Team
Initial Complaint
Date:09/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This merchant suddenly closed my paynote merchant 2 days ago and told me I had no way to use them, he told me my merchants were scammers, but we didn't, then today they stole me $1270 through the bank , I don't know what's wrong, and because in the middle of the transaction, the customer also sent the payment to us, the funds are on the way, we have delivered the goods to the customer, we asked him if these payments will end up in our bank or refunded When they got to the client's bank, they hung up.Business Response
Date: 09/12/2022
Paynote is an ACH processing company that SeamlessChex owns. We received a list of invoices from this customer that our risk team determined are unlikely to be legit. The emails look made up and phone numbers are all ****** voice numbers. We tried calling all these numbers and nobody responded. As a result, we debited the merchant $1200 to cover our potential financial exposure on this merchant. We have no intention of holding onto the merchants funds longer than necessary to cover our financial risk. We relayed this to the merchant below is our correspondence with the merchant. Please note, the merchant relayed that they would remove their complaint when we return the funds. We have been in business for 11 years and based on our expertise feel this complaint is illegitimate as we are simply billing this merchants account to cover our potential financial risk and do feel strongly that this merchant is fraudulent.
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Customer Answer
Date: 09/14/2022
Better Business Bureau:
I have blocked payment through the bank. I have now completed this service. Their service is terrible. All orders have been completed by customers, so we can't define how customers pay. We provide customers with three payment methods, and none of them has any problems. Only they have problems. Their service is terrible. If they steal my money again, I will send a complaint again. Finally, to clarify, we are just the sellers. Unlike this company, they are just swindlersI have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
Date:07/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
6/29 - Sent email (Attached) to cancel services, Seamless Chex and Paynote. After I sent the email, I was charged another prepay month, ***** (Attached)7/1 - Since I had not gotten an email for confirmation of cancellation, I called. The person then put through my cancellation over the phone. I then asked when my balance would be refunded to my account. I was told it has to go through underwriting, which is inappropriate since I have no loan with them, have no risk, and don't owe them anything. I was being lied to.The nature of the dispute is that they are keeping my cash from me, $2400 (Attached) plus prepayment for a month of services that I have cancelled, $*****. (Attached) At best, I got the wrong information, and at worst, this is embezzlement. The business has not tried to solve the problem. The guy I talked to on the phone told me to send an email. They don't respond to emails which is why I had to call two days later to make sure my accounts were cancelled.My desired resolution is a refund of $24***** immediately sent to the bank account that they drafted this balance. My account is under ** ******Customer Answer
Date: 07/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*******************************
Initial Complaint
Date:06/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has continued to charge us monthly for an account that we have been trying to cancel since January 2022. We have tried calling their number; first, we left multiple messages, and now when we call we get a busy signal...what company or even personal number gives a busy signals anymore. This is a sure sign that this company is a SCAM. We have sent multiple emails since January requesting cancelation. Not only has the account not been canceled, but they haven't even bothered to respond.This morning I checked our email account and there is an email sent by them last night, WELCOMING US TO THE COMPANY! WHAT IS GOING ON!? I REPLIED TO THE ***** BUT I DON'T EXPECT A RESPONSE AND THE ***** IS GIVING A BUSY SIGNAL.To those reading reviews please DO NOT sign up with this company. Not only was the service useless (it resulted in multiple chargebacks and actually cost us more money than it brought in) but then they continue taking your money when you try to cancel and don't even bother responding by phone or email. This is surely a SCAM!We read previous reviews before signing up but they seemed to be very individualized issues. We were wrong. This company is definitely a SCAM! Please please beware and do NOT sign up with them!!!Business Response
Date: 07/23/2022
Hello,
There appears to be some confusion because the charges in the screenshot you are referencing are from another company called V5 *** RET PS and not us.
Your account was signed up through one of our resellers and I believe the issues you are experiencing is from another payment processor.
Please let us know if this makes sense and kindly remove the complaint.
Thanks,
The Seamless Chex Team
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