Complaints

This profile includes complaints for SwipeSimple's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  SwipeSimple

  38 W 21st St Fl 6 New York, NY 10010-6975

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  SwipeSimple

  228 Park Ave S PMB 61702 New York, NY 10003-1502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 9th I Processed a **** with **************** LLC too complete a job but was unable too receive service due too ***************** director of Swipe simple or Card flight has stolen the money an refuses to refund it even after ****** Tru LLC issued refund its been over 3 weeks and I would like law enforcement and litigation for damages emotional distress and financial ruin due too ***************** trying too Extort my personal information from ****** Tru LLC he has personally closed the refund account and has not released my money in over 3 weeks even though I never received service and was issued refund Director ***************** is illegally demanding my personal information from ****** TRU LLC and have been extorting withholding my money too force ****** TRU LLC too release my information

  Business Response

  Date: 05/09/2023

  *** ** ****
  
  *** ****** ******** ****** ******* ************ ********
  *******************************************************************************
  
  ***  ********* ** ********
  
  To Whom It May Concern, 
  
  CardFlight is a payment processing software company providing technical solutions that enable businesses to accept card payments.  Our flagship product (SwipeSimple) is used by more than ******* merchants across *****************.
  On March 23, 2023, ********************* LLC (DBA ********* ***) applied and was approved for participation in a beta program for a new payment facilitation offering.  
  As part of the application process, ********* *** attested that their average transaction would be $600 and their highest transaction was expected to be $2,500.  However, on April 9, 2023, the first transaction processed by ********* *** was for $5,200 (over 8x the expected average and over 2x the expected maximum transaction). 
  The transaction was processed without the card being swiped or chip read by the terminal.  As a result, this transaction is considered card not present by the card brands and represents a higher risk for fraud per card brand rules.   Since the transaction was more than double their expected highest transaction amount, CardFlight's risk management team requested some form of proof of sale to validate the transaction as allowed under the merchant agreement.   
  On April 10, 2023, CardFlights Director of Risk (*****************) requested a copy of an invoice or contract with the cardholder to validate the sale.  ********* *** failed to supply any supporting documentation for the transaction.  As a result, ************ advised ********* *** that the settlement of the transaction may not be funded until the Payment Network Rules had expired, which could extend up to 180 days from the transaction date.
  Subsequently, ********* *** issued a refund for -$5,200 to the cardholder on April 10, 2023.  Since the original transaction could not be verified, CardFlight closed the merchant account for security reasons.  Therefore, the attempted refund was rejected on April 14, 2023 by CardFlights payment processor and the cardholder was not issued the refund.  
  To remedy the situation, CardFlight worked diligently with its payment processor to resolve the rejected refund so the cardholder would be credited.  During this process, ************ spoke almost daily with ************************* of ********* *** to provide updates on the refund status. The refund was successfully completed on April 27, 2023. GarmanTru LCC was advised of the successful refund that day. 
  ************ contacted and confirmed with **************** that the refund was successful and the cardholder received their funds on May 1, 2023.