We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Perfume

Bond No. 9

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Perfume.

Complaints

This profile includes complaints for Bond No. 9's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bond No. 9 has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Bond No. 9

      9 Bond Street New York, NY 10012

    • Bond No. 9

      680 Madison Avenue New York, NY 10021

    • Bond No. 9

      897 Madison Avenue New York, NY 10021

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/24/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order ****** I ordered and returned perfume because it did not smell like previous bond perfumes. I was told to return for a refund in 14 days. It has now been a month and I have not been issued a refund. They do not answer calls and emails do not answer where is my money. I have emailed so many times but no refund of almost $500!Unacceptable for the prestigious perfume company!

      Customer Answer

      Date: 06/18/2024

      Better Business Bureau:

      At this time, my complaint, ID ******** regarding Bond No. 9 has been resolved.

      (By clicking "OK", your complaint will be closed as Resolved.)


      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/27/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with one of your stores in *****, ******* store because no store had the small bottle of Scent of Peace for the refill event.I received the order in the mail on today, November 20, 2023. The Highline bottle top does not closed properly to the top. The box top appears to have stains. The box itself in the inside is damaged. The top to the highline bottle has a fingerprint or smudge on the inside of the top. Clearly it is a used bottle of perfume. The post card is not included in that bottle like every other 100ml bottle that I have purchased in the past. This bottle of perfume was $420.00 and I want a new bottle where the top actually closes.I sprayed the 50ml Scent of peace and it does not smell like scent of peace, but it cost $295.00. The Greenich Village smells like it should. The Highline smells like it should, but it is a used bottle, not new.I sent pics to the Manager, *********************. I asked for a refund since the merchandise was sent to me not as described. He says that there are no refunds. Keep in mind the online says that you get a refund with 14 days of receiving merchandise. On top of that I paid for a new product, not used at $420 a pop.I always get a receipt, but with this order, I did not receive a receipt from the merchant. I am adding picks of the $420.00 bottle of perfume box to show that it is used. I am also adding a picture of the box top to show the stains that appear to be some type of something soaked. I attached the bottle pic to show that the top has a fingerprint on the inside of it. There is no way that I can show you that the top does not close properly on the $420.00 bottle of perfume. I also cannot let you smell the perfume in the Scent of Peace $295.00 bottle. I hope that I have given you enough. This has turned into a headache. You have LOST a 15 year loyal customer......

    • Initial Complaint

      Date:10/03/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello in August of 2023 I purchased two bottles of bond n 9 perfumes ******* flowers and *********** large bottles when I received them neither bottle worked I couldnt get them to spray ran them under warm water still they wouldnt spay made contact with company got nowhere never got samples nothing I couldnt even tell you what they smell like because they dont work

      Customer Answer

      Date: 10/28/2023

      At this time, I have been contacted directly by Bond No. 9 regarding complaint ID ********, however my complaint has NOT been resolved because:

      [Your Answer Here]have not received replacement or samples nothing I sent defective perfumes back still havent gotten anything they havent really responded to me I never got nothing from these people 

       

       

       

       

      In order for the BBB to appropriately process your response, you MUST answer the question above.

      Sincerely,

      **** *********

      Customer Answer

      Date: 11/20/2023

      Better Business Bureau:

      At this time, I have not been contacted by Bond No. 9 regarding complaint ID ********.

      Sincerely,

      **** ********* I received nothing or heard anything from them 

    • Initial Complaint

      Date:07/27/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed my order on July 13th,2022. I spent $479 on my purchase. The company was supposed to provide authentic bond no. 9 perfume. Im a long time customer of bond no 9. I usually purchase my perfume from stores like Saks fifth avenue or Bloomingdales. I wouldve never thought Id have any issues purchasing perfume off the actual Bond no. 9 website. The only reason I decided to order from this website is because you received a complimentary gift if you spent $400 or more. If I wouldve never known what these scents smelt like I wouldve thought bond no 9 didnt have a long lasting memorable scent. Non of the three scents in the set I purchased smell like anything when you spray it on you or your clothes. Its so crazy because I could literally spray any bond no 9 scent on me only using a spray or two and you can smell it all day. My son literally wears it to daycare and comes home still smelling like it. There was clearly a quality control issue or the website is fraud. I reached out to the company several times through email , phone calls and text with no response. ORDER NUMBER: ****** TRACK ORDER: ******************

    Bond No. 9 is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.