We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Personal Protective Equipment

221B Tactical

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Personal Protective Equipment.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/29/24, I ordered a pair of Hero Gloves 3.0SL. When i received the product on 1/14/25, I noticed it was a previous model of gloves (2.0SL) packaged in a wrapper that said 3.0SL. I contacted support that same day, but didn't receive a response until 2/7/25. A person named ******** contacted me and I replied and arranged a call for Wednesday 2/12/25 to resolve the issue. I never received a call or email from them after that. I gave it some more time before contacting their director of sales(****) on 2/23/25. He replied the same day and was sympathetic. He included ******** in the reply and asked her to follow up with me the next day. However, once again, I never heard back. I again waited until 3/17/25 when I contacted **** again to inform him that I had never heard from ******** and offered him the resolution of having the price difference of the gloves credited to the credit card I used for the transaction, or to simply send me the correct gloves I ordered. He never replied. I left a review on their website about my experience and that was promptly removed. I am now seeking to have the full value of the transaction ($80.97) returned. It has been almost 3 months since my original order date and contacting them directly simply isn't working. Attached are pictures of the gloves i received and my emails with ****. Any help would be greatly appreciated.

    Business Response

    Date: 03/24/2025

    Hello ****,

    Sorry for the confusion you had to experience.  Our new 3PL warehouse fulfillment center inadvertently made this mistake.  I have executed a 100% refund of your purchase via ****** on 3/24/25.  You may also keep the gloves you have already received for this trouble.  

    We appreciate your business and hope you'll consider us again in the future, as our operations normalize and customer service gets back to its typical high standard.

    Thank you,

    **** ******

    221B Tactical

     

  • Initial Complaint

    Date:03/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They scammed me wont reply or refund me this is bull. So much rave about this products I was so excited to find out they stole my money.

    Business Response

    Date: 03/11/2025

    Hello.  Sorry to have received your complaint, and your concern about being scammed.  Your product has actually been shipped and is currently in transit to arrive within this week.  See attached screenshot.  Tracking link is:  **********************************************************************************

    I hope this response is satisfactory for you.

    Thank you,

    **** ******

    **** ********** *** **** **** *********

     

  • Initial Complaint

    Date:01/13/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product on 12/1/24. Package was either never shipped or lost prior to delivery service ***** receiving package. Contacted company numerous times via email and phone call and received run around as to why package is delayed. Was told on 12/19/24 that my order was top priority and would be shipped next day. As of 1/8/25, still have not received product and keep getting run around from company

    Business Response

    Date: 01/28/2025

    Hello Sir.  Sorry about the delay in shipping due to a relocation process of our inventory to a new warehouse fulfillment operation.  It caused unforeseen delays and we are working daily to resume our normal standards of operation and customer satisfaction.  Subsequent to your posting, we spoke by phone and we were able to have your product shipped and delivered.  I hope all is now satisfactory.  Thank you again for your business and your patience with us.

    **** ******

    ****** **** ********

  • Initial Complaint

    Date:12/17/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12-7-2024 at which time I paid an extra $12 for 2 day shipping. I still have not received the item as of *****. I emailed them and received a general response with no resolve. If they couldnt provide 2 day shipping as offered they should not offer it. This was an item I need quick which is why I did it. Very unhappy with the company and will not be ordering again!

    Business Response

    Date: 12/31/2024

    Our company, in business since 2014, is undergoing a transition of moving our inventory-merchandise to a new third-party-fulfillment-warehouse.  The acclimation process has caused some shipping delays because of this.  Each customer affected has been notified.  Most, especially repeat-customers, are understanding and expressed thanks for our updating them, accepting to wait a little longer until we could ship their orders.  Some, especially first time customers, are understandably upset.  We regret this, of course.  We offer every customer the opportunity to cancel their order and request a refund.  The situation is improving day-by-day, and we have almost returned to our normative shipping-time.  Thank you.  

221B Tactical is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.