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Business Profile

Pet Food

Sundays for Dogs, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Food.

Complaints

Customer Complaints Summary

  • 41 total complaints in the last 3 years.
  • 30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** *****



     

  • Initial Complaint

    Date:05/06/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 25th, 2025, I ordered a package of the Sunday for Dog meals. They have changed the delivery date on me 4 times. The company does not have a telephone number where you can speak to someone, They require that you text them, which is suspicious. Would I have know up front that there was no way of contacting them, I would have never placed an order.Order #****** My tracking number changes every day. At this rate, I do not want the item and am requesting a full refund.

    Business Response

    Date: 05/07/2025

    Thank you for bringing this to our attention and we are so sorry for this experience. We have gone ahead and fully refunded you for this order. You should receive an email confirmation shortly with the total of the refund and the card it was refunded to. Please allow 5-7 business days to receive your refund, dependent on your bank. We have also gone ahead and canceled your plan. If youd ever like to reach out to us on the phone, we are more than happy to have our phone team give you a call. If you have any further questions or would like to discuss this matter further, please do not hesitate to reach out to us directly at ********************************

  • Initial Complaint

    Date:05/02/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The product I received is completely different from the sample. The sample was soft, square-shaped, dark in color, and thick. What I actually received in full size bag, is yellow, razor-thin, with jagged edgescompletely unrecognizable in comparison. This feels like a classic case of bait and switch, and to make matters worse, my dog refuses to eat it.This is now my seventh time requesting a refund for the full amount.

    Business Response

    Date: 05/06/2025

    Hi *****,

    Thank you so much for sharing your experience with us.

    Were so sorry to hear that this has caused a negative experience. I want to emphasize that this is not typical to Sundays and we take matters like this very seriously. We will be following up for further details to ensure our team can investigate this thoroughly.

    In the meantime, it looks like our team received notice on May 5th, 2025, that the issue was resolved with a full refund of the order. As such, this inquiry was closed with no further action needed.

    We appreciate your patience as well as the opportunity to resolve this for you. We hope to restore your confidence in us and serve you better in the future.

  • Initial Complaint

    Date:04/28/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** *****



     

    Business Response

    Date: 04/29/2025

    Thank you for your feedback on this experience.After taking a looking at your account I see that your sent us an e-mail on the date your order was processed. Unfortunately, once an order is processed we are unable to guarantee that we can cancel this order. However, I see that you shouldve had an extra 24 hours to edit your plan so we will be reporting this to our team. Due to this, I have refunded you for this order. You should receive this refund within 5-7 business days. Your plan has also been canceled moving forward. If theres anything we can do in the future to make this up to you, please let us know!

  • Initial Complaint

    Date:04/20/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ******** ***** *******



     

    :59 pm EST, but in a text exchange about the merchandise, they said they shipped everything out on 03/29/25, and by the time they contacted me back on 04/01, they claimed my order had already shipped on 03/29, but that was a blatant lie as I received a text message on 03/29 saying they were preparing my order. They refused to cancel $312 worth of dog food I wasnt expecting nor could afford as Im on ****. Then, they blamed the dispute for not canceling my order when they clearly knew I wanted it canceled, and I didnt think I could access the account as my email address was being discontinued by my **** mater. I did, however find out that I could access it as all mail was going straight to junk, and at the bottom of the final email it said: Order PLACED 03/29 Order SHIPPED 03/31 Expected delivery 04/04. They even had the gall to tell me to donate the food, send them the receipt, and theyd refund 50% of the order! So after all of that I returned it to sender

    Business Response

    Date: 04/21/2025

    Hi ********,

    We are so sorry to hear about your experience and apologize for any inconvenience it may have caused. We are happy to explain and provide a resolution.

    After reviewing your account, it looks like the account associated with the disputed charge had not been canceled prior to this order processing. With this in mind, our team was unable to locate the correct account due to a difference in email address on February 23rd and reached back out to confirm this. We did not receive a response until March 29th, after this order was processed.

    Our team did receive multiple text messages, which is not a live chat feature at this time. We do have a live chat option, however it is separate than our text line. When sending multiple text messages, it will continue to push back the response in our queue as we work through requests in the order they come in. I apologize for any frustration regarding this. At that time, our team did let you know that we complete callbacks from 9am to 5pm EST and, as the last text message was sent at 4:30pm, our team was unable to reach out the same day. I want to assure you that this was not intentional, however that we are experiencing a high volume of messages and work hard to provide a response as soon as possible. We understand this has caused a negative experience and we will pass along this feedback internally.

    It looks like our team reached out via a phone call on April 1st and were unable to reach you. After reviewing the screenshots provided, they included information for a previous separate account, which was canceled on March 9th. This is a different account than the account with the March 29th charge.

    Due to this, our team did explain that there are two separate accounts on file, and this charge did not fall under the account canceled on March 9th. Ultimately, this order on March 29th did begin the invoicing process because the subscription on file was not canceled prior.

    However, the invoice received included an incorrect cut-off date for making changes, which was presented in a screenshot on April 1st. After reviewing this information, we did follow up on the same day to acknowledge this and let you know that we would be able to refund the charge due to this discrepancy in our system. However, we were blocked from processing this refund due to an active dispute opened with your bank. As such, we have since accepted the dispute to make this right. We recommend reaching out to your bank regarding any questions or concerns.

    We appreciate your patience as well as the opportunity to resolve this for you. We hope to restore your confidence in us and serve you better in the future.

  • Initial Complaint

    Date:04/19/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ********* ******



     

    Business Response

    Date: 04/21/2025

    We are so sorry to hear about your experience and apologize for any inconvenience it may have caused. I see the team has reached out to you and this has been resolved. As confirmed by our team, you have been fully refunded for your order. Your plan has also been canceled moving forward. We appreciate your patience as well as the opportunity to resolve this for you. We hope to restore your confidence in us and serve you better in the future. If theres anything we can do in the future to make this up to you, please let us know!

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Found a piece of blue plastic embedded in the dog food. Super unsafe, we can all imagine how it got there, for the negligence I will not be feeding this to my dog starting immediately and will be seeking a refund, at minimum.

    Business Response

    Date: 04/11/2025

    Thank you for bringing this to our attention. We take matters like this very seriously. We pride ourselves on our safety testing and overall product quality. Our kitchens are monitored and randomly inspected by the ***/****. I want to be sure that we make this right for you and that we get this reported to our team. I have sent you an e-mail so that we can gather more details. If you have any questions, please be sure to respond to this e-mail. We appreciate your patience as well as the opportunity to resolve this for you. We hope to restore your confidence in us and serve you better in the future.

  • Initial Complaint

    Date:04/07/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** *******



     

  • Initial Complaint

    Date:04/03/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After their recent site update, the customer cannot see how much they pay for each order. The vendor allows to add coupons on one page and even alerts that coupon has been applied, but when you navigate to change plans page with a price you are about to pay - it doesn't reflect the coupon's discount, and if you place an order you will pay a full price. The vendor advertises credit balance on your account page, yet there are no instructions how to redeem that credit - it's impossible to redeem it on the website. My request is - bring back coupon application with a discount outlined in the subtotal before we submit an order. And honor that coupon.Add ability to redeem earned credits on the website - your customer support is slow and unreliable.

    Business Response

    Date: 04/09/2025

    Hi ***,

    Thank you for sharing your experience with us. We are so sorry to hear that this experience was negative and apologize for any inconvenience it may have caused.

    At this time, all discount codes will only apply to the first order under a new Sundays account, unless otherwise stated. Due to this, the discount code would likely not show on a subscription, within the plan breakdown page, because it is considered invalid. We are so sorry to hear that this has caused confusion and we will pass along this feedback internally to ensure it is looked into further.

    Moving forward, first-time order discounts would no longer apply to subscription reorders. To remedy this, it looks like our team has partially refunded your previous orders to honor this for you.

    Additionally, we can confirm that all account credits do not need to be manually redeemed to an order and will be automatically applied to the next order upon processing. All added credits can be viewed within your Account page, by scrolling down to the Your Credit Balance section. Rest assured, no action needs to be taken with credits once they are added, however the total credits added can be viewed there!

    We hope to restore your confidence in us and serve you better in the future. If you have any further questions or would like to discuss this matter further, please do not hesitate to reach out to us directly at ********************************

Sundays for Dogs, Inc. is NOT a BBB Accredited Business.

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