Complaints

This profile includes complaints for Pfizer Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pfizer Inc. has 26 locations, listed below.

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• 

  Pfizer Inc.

  235 East 42nd Street New York, NY 10017

• 

  Pfizer

  PO Box 219164 Kansas City, MO 64121

• 

  Pfizer Inc.

  4300 Oak Park Rd Sanford, NC 27330-9550

• 

  Pfizer

  PO Box 29361 Shawnee Msn, KS 66201

• 

  Pfizer Inc

  793 Redskin Dr Westminster, MD 21157-7413

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a product from they manufacturer called CAVERJECT IMPULSE and it malfunction the needle jam the plunge on it and I'm trying to get a refund or a replacement of the medication but they told me they don't do replacement medication they just do refunds and the address they have me sending it to the ** box in ********** is not a valid address my letter got returned to me and then when I check with the post office they tried to look up that company address in the system in ********** and nothing comes up and then when I call the company they say that's the only thing they have on record to send your receipt into to get a refund and they could not give me any other answers other than they'll check with their tech support in the back office and get back to me but then when I asked for the tech supports information in case I don't hear anything in a couple days they said they're not allowed to give that information out it's just really weird and overwhelming I just want a refund so I can purchase the medication again.

  Business Response

  Date: 03/01/2023

  Thank you for taking the time to contact Pfizer.
  

  
  In order for us to process your refund request, we will need the pharmacy receipt for the last filled prescription that includes the patient's name, pharmacy contact information, prescription number, drug name and quantity, cost to the patient, and date filled. (Please note only one refund per product, per person, per lifetime may be available.)

  
  If you do not have a receipt, please contact the pharmacy where the prescription medication was purchased to obtain a copy.It is NOT necessary to return the unused prescription medication to Pfizer to obtain a refund. You should dispose of any unused pills carefully. Do not flush prescription drugs down the toilet or empty them into your sink or storm drain unless the drug label or other patient information specifically instructs you to do so. You may wish to consult your local authorities for disposal instructions specific to your location.

  
  Please mail the copy of the pharmacy receipt to the following address.

  
  Pfizer Product Refund Program

  ***** *** ****
  
  ********** ** *****

  
  Please note that it generally takes 4 to 6 weeks to process a refund request.

  
  Please note that Pfizer will only review reimbursement requests for Pfizer prescription medications purchased in ***************** (and its territories) from pharmacies regulated by the **** Food and ******************** or **** Products from sources such as Internet pharmacies not regulated by the *** and foreign sources are therefore not eligible for reimbursement review. This is because Pfizer cannot be certain of the origin,authenticity or compliance of these purchases. We apologize for any inconvenience. In these cases, you may want to contact the point of purchase for assistance.

  
  Thank you once again for contacting us.

  Customer Answer

  Date: 03/01/2023

  Better Business Bureau: I reject this because I sent you the receipt and I mailed it to that address of which you speak of and you can see the photo I sent into the better Business bureau that it got returned to me because there is no such address that exists like the ************* *********** said.
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***********************
  
  
  
  
   
  

  Business Response

  Date: 03/15/2023

  Hello *************,
  
  We are writing in response to your letter to the Better Business Bureau in which you requested a refund. We want to confirm that on 03/02/2023, you emailed our third-party vendor your receipts and they were able to process your refund the same day, as well as provide you with the check number for your records.
  
  Please advise if additional information is needed.
  
  Thanks

  Customer Answer

  Date: 03/29/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***********************
  
  
  
   
  
  

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been manipulating the coronavirus and the flu, changing it so that they can make money from selling vaccines. This company needs to be shut down.

  Business Response

  Date: 02/14/2023

  Thank you for your question in regard to how Pfizer conducts research in the ongoing development of the Covid-19 vaccine. You may refer to the statement issued by our company that you will find on the Pfizer website under News (Pfizer Responds to Research Claims | Pfizer). Fact-based information rooted in sound science is vitally important to overcoming the ******19 pandemic and Pfizer remains committed to transparency and helping alleviate the devastating burden of this disease.

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  [Your Answer Here]

   You're a scam of a company and caused the deaths of thousands.  

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  *******************
  
  
  
  
   
  

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False advertising/Price Gauging Your Effident Tablets need to put a disclaimer: DO NOT USE TABLETS WITH PARTIAL DENTURER/THEY WILL WEAR AWAY/ EAT INTO/ RUIN My daughter's partial denture was ruined by soaking in the tablet. She called and asked for $***** refund. The Rep. wanted the TWO BOX NUMBERS and she only had one. They are making this too difficult. Her partial has been "eaten away" and she is asking for a $ ***** refund. In this COVID-19 Pandemic, WHO saves boxes?This is unacceptable. *****************************, age 78

• Initial Complaint

  Date:08/17/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was prescribed Chantix and received my prescription on 6/24/21. I paid $483.67 for this medication out of pocket. In July of 2021, Pfizer issued a voluntary recall of Chantix in which my prescription was part of the recall. I contacted Stericycle, who handles Pfizer's recalls, in August of 2021 to execute the recall-refund process. All applicable forms and information were provided to Stericycle as requested. I have called both Pfizer and Stericycle many, many times and as of date, they cannot tell me when I should receive my refund. It has been a year since I requested a refund. This is unethical to keep my money when it is no fault of my own. My reference number with Stericycle is #********. I need help with receiving my refund.

  Business Response

  Date: 08/18/2022

  Thank you for your inquiry. Pfizer QA was notified of the escalation on 08/18/2022. Pfizer has approved payment to you in the amount of $483.67 on 08/18/2022. A representative will be reaching out to you directly to confirm details.
  

  Customer Answer

  Date: 08/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

  Per the attachment, Pfizer should contact me.  I have not received a call or any communication from them.  However, I did contact them on 8/22/22 and they pointed me to Stericycle.  Stericycle suggested I call them back in a week in which I plan to do.
  

   

   

   

   

  In order for the BBB to appropriately process your response, you MUST answer the question above.

  
  Sincerely,
  
  ***************************
  
  
  
  
   
  

  Customer Answer

  Date: 09/14/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.
  
  Sincerely,
  
  ***************************
  
  
  
   
  
  

• Initial Complaint

  Date:08/10/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Chantix has been recalled. Ive submitted all of my information and sent my pills back to their company before the deadline. Its been since February and months past the waiting period. Every single time Ive called them they transfer me to 5-8 different departments, they have no information on whats going on with the recall, the call gets dropped quite often or Im hung up on, and Ive had my case escalated 3 times now. I want my refund check from the recall and I want it as soon as possible. This is not okay how they treat people and have no information.

  Business Response

  Date: 08/12/2022

  Thank you for your inquiry. Pfizer was notified of the escalation by our Third Party vendor on 08/10/2022.   Pfizer approved payment to you in the amount of $897.68 on 08/11/2022. A Representative will be reaching out to you directly to confirm details. 

  Customer Answer

  Date: 08/12/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They did leave out the fact that Ive made several phone calls to them, been transferred to many different departments, Ive literally gone in circles multiple times with them, Ive been hung up on many times even by supervisors while they put me on hold, nobody once ever had information for me, and they even told me that they have many other people in the same situation as me. Ive been waiting for months after the waiting period with multiple phone calls to see whats going on and have had three escalations made on my case without ever getting a response from them or resolution until Ive contacted the BBB. This company is very terrible handling their customers and really cause a lot of unnecessary grief for no reason at all. They need to clean their act up big time! I honestly will be satisfied once I receive my check in the mail, but until I do, I still highly distrust that this company will follow through after everything theyve put me through, and the many times Ive been lied to by them. Once my check is received and cashed, then Ill be 100% done with this terrible pharma company for good!
  
  Sincerely,
  
  *********************************
  
  
  
   
  
  

  Business Response

  Date: 09/07/2022

  Thank you for your inquiry. Pfizer was notified of the escalation by our Third Party vendor on 08/10/2022.   Pfizer approved payment to you in the amount of $897.68 on 08/11/2022. Our Third Party vendor mailed the check to you on 08/30/2022 and called your number on record on 09/01/2022 to provide a status that the check had been mailed.
  
  

  Customer Answer

  Date: 09/28/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that even though I finally got my check, this company was EXTREMELY TERRIBLE to work with. Ive had 3 escalations total, many many months past the deadline for recieving the check, and even the final time that they promised Id have it by, the check still wasnt even in the mail yet. Ive heard many other people are going through the same thing as me. Ive been hung up on, lied to, transferred so many times over the many months Ive been calling them! They deserve a bad rating regardless so they stop pulling these stunts on consumers! They need to clean their act up and get it together! Ive never had such a bad experience with a company in  my entire life!
  
  Sincerely,
  
  *********************************