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Business Profile

Photo Imaging

Foap.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photo Imaging.

Complaints

This profile includes complaints for Foap.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Foap.com has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Foap.com

      119 W 24th St New York, NY 10011-1913

    • Foap.com

      Private Address New York, NY 10036

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ************** photographer is on FOAP -FOAP has a photo of a model and has listed her as his wife. I am is wife. This information appears when u bring his name up on ******* I contacted ****** they advised me this correction needs to come from FOAP to them. I have asked several times and has not been done

    • Initial Complaint

      Date:07/25/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried several times unsuccessfully to resolve an issue with Foap about payment for pictures sold on their website that I uploaded. The most recent being yesterday in which Foap asked for screenshots and I provided them immediately showing the pictures that were sold. A reply was sent that I had not provided the information in a timely manner. I dont know why they are doing this.

      Business Response

      Date: 07/27/2022

      Hello!

      First of all, thank you for the opportunity to address the issue, we really appreciate being able to explain what seems to be a misunderstanding. :)

      If after following the instructions below, you find that you have not made sale yet, do not get discouraged! There are many ways you can earn money with Foap including: market stock sales, mission rewards, commissions from promoting other users' photos through albums, and more! 

      As your portfolio grows, you can even enter contests with free products provided for photo sessions. Please visit our FAQ and community blog to discover all the opportunities our platform can open up for you.
      The screenshots that you have provided show the notifications settings screen where you can choose to receive alerts via phone or email. The icons on the right turn green to indicate your notifications are on or **** if they are off.

      To see the information about your sold photos, please go to the Your sales section located right under the notifications settings. I am sure you will be able to track your many sales there soon! 
      We would be happy to walk you through our interface and answer any of your questions! Do not hesitate to reach out to our support email again. Make sure our messages can reach you by marking our email as not spam or adding us to your contact list.
      I apologize for the confusion and I hope this clarifies your concern.

      See you on Foap!

    Foap.com is NOT a BBB Accredited Business.

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